Vantage Data Centers
Overview
Vantage Data Centers is an Equal Opportunity Employer. We power, cool, protect and connect the technology of hyperscalers, cloud providers and large enterprises. We develop and operate across North America, EMEA and Asia Pacific, delivering reliability, efficiency and sustainability in scalable data center environments.
Position Description Vantage is in search of a resourceful, detail-oriented, and self-motivated Change Control Specialist to oversee our Operational Excellence processes, with a primary focus on Change Management activities. You will collaborate with various teams to ensure effective utilization of the Change Management process through our internal tools. Daily responsibilities include reviewing the quality of change tickets, conducting CAB meetings, closing out change tickets, and compiling KPIs. You will also help establish and nurture relationships with internal Vantage teams.
Essential Job Functions
Oversee Corporate Excellence processes and ongoing activities
Lead the development and implementation of the change management process for Data Center operations
Hold regular CAB meetings weekly to review active changes
Support existing tool programming and changes needed to support the standards and manage enhancements and/or implementation of new tools to support the Service Excellence program
Collaborate with Global team members to ensure that incidents resulting from a change are documented and remediation plans are established and completed
Prepare and distribute reports to stakeholders, including internal teams and external clients
Continuously analyze and evaluate incident data to identify opportunities for improvement in the Operational Excellence process
Duties
Interface with internal departments to collect requirements and documentation in support of reporting responsibilities, including support for internal and external audits
Collect and analyze information from multiple sources to create and update weekly, monthly, quarterly, and ad-hoc reports using Microsoft O365 tools
Gather supporting data and evidence against SLA targets and KPIs in support of internal and external requirements
Ensure the accuracy and integrity of data presented to all stakeholders through quality assurance reviews and testing
Receive and action requests within Service Management tools and via email from internal and external stakeholders, including recording and tracking activities within designated tools
Partner with Vantage teams to create real-time availability of data for internal and external use
Support onboarding and integration activities for Operational Excellence tools
Communicate regularly with management on issues, constraints, and project status
Identify data anomalies and perform root cause analysis to identify corrective actions
Provide training to Vantage team members performing Service Management to answer questions and provide backup support as needed
Job Requirements
Data Center, high-tech, or rapid growth industry experience is strongly preferred but not required
Experience with an ITIL-based Service Management program
Experience using ServiceNow or similar tools to manage and document change requests, approvals, and implementation details
Strong sense of personal accountability regarding decision-making and team leadership
Problem-solving skills to troubleshoot and resolve issues
Ability to work in a collaborative team environment as well as independently
Excellent verbal and written communication skills
Project management, time management and multitasking abilities to handle multiple tasks
Strong organizational skills and attention to detail
Limited travel is expected
We operate with No Ego and No Arrogance. We strive to build each other up, respect differences, and celebrate our collective success. Our compensation package is above market, and we offer a comprehensive suite of health, retirement, and paid leave benefits. We provide ongoing training and development opportunities and recognize contributions that add value to the company and community.
Don’t meet all the requirements? Please still apply if you think you are the right person for the position. We welcome candidates who connect with our mission and values.
Vantage Data Centers does not accept unsolicited resumes from search firms or agencies. Fees will not be paid for candidates submitted by recruiters without an agreement. Resumes submitted without an agreement will be deemed the sole property of Vantage Data Centers.
We’ll be accepting applications for at least one week from the date this role is posted. If you’re interested, apply soon—we’re excited to find the right person and will keep the role open until filled.
#J-18808-Ljbffr
Position Description Vantage is in search of a resourceful, detail-oriented, and self-motivated Change Control Specialist to oversee our Operational Excellence processes, with a primary focus on Change Management activities. You will collaborate with various teams to ensure effective utilization of the Change Management process through our internal tools. Daily responsibilities include reviewing the quality of change tickets, conducting CAB meetings, closing out change tickets, and compiling KPIs. You will also help establish and nurture relationships with internal Vantage teams.
Essential Job Functions
Oversee Corporate Excellence processes and ongoing activities
Lead the development and implementation of the change management process for Data Center operations
Hold regular CAB meetings weekly to review active changes
Support existing tool programming and changes needed to support the standards and manage enhancements and/or implementation of new tools to support the Service Excellence program
Collaborate with Global team members to ensure that incidents resulting from a change are documented and remediation plans are established and completed
Prepare and distribute reports to stakeholders, including internal teams and external clients
Continuously analyze and evaluate incident data to identify opportunities for improvement in the Operational Excellence process
Duties
Interface with internal departments to collect requirements and documentation in support of reporting responsibilities, including support for internal and external audits
Collect and analyze information from multiple sources to create and update weekly, monthly, quarterly, and ad-hoc reports using Microsoft O365 tools
Gather supporting data and evidence against SLA targets and KPIs in support of internal and external requirements
Ensure the accuracy and integrity of data presented to all stakeholders through quality assurance reviews and testing
Receive and action requests within Service Management tools and via email from internal and external stakeholders, including recording and tracking activities within designated tools
Partner with Vantage teams to create real-time availability of data for internal and external use
Support onboarding and integration activities for Operational Excellence tools
Communicate regularly with management on issues, constraints, and project status
Identify data anomalies and perform root cause analysis to identify corrective actions
Provide training to Vantage team members performing Service Management to answer questions and provide backup support as needed
Job Requirements
Data Center, high-tech, or rapid growth industry experience is strongly preferred but not required
Experience with an ITIL-based Service Management program
Experience using ServiceNow or similar tools to manage and document change requests, approvals, and implementation details
Strong sense of personal accountability regarding decision-making and team leadership
Problem-solving skills to troubleshoot and resolve issues
Ability to work in a collaborative team environment as well as independently
Excellent verbal and written communication skills
Project management, time management and multitasking abilities to handle multiple tasks
Strong organizational skills and attention to detail
Limited travel is expected
We operate with No Ego and No Arrogance. We strive to build each other up, respect differences, and celebrate our collective success. Our compensation package is above market, and we offer a comprehensive suite of health, retirement, and paid leave benefits. We provide ongoing training and development opportunities and recognize contributions that add value to the company and community.
Don’t meet all the requirements? Please still apply if you think you are the right person for the position. We welcome candidates who connect with our mission and values.
Vantage Data Centers does not accept unsolicited resumes from search firms or agencies. Fees will not be paid for candidates submitted by recruiters without an agreement. Resumes submitted without an agreement will be deemed the sole property of Vantage Data Centers.
We’ll be accepting applications for at least one week from the date this role is posted. If you’re interested, apply soon—we’re excited to find the right person and will keep the role open until filled.
#J-18808-Ljbffr