Schneider Electric
Field Service Technician - Cooling/HVAC
Schneider Electric, Reno, Nevada, United States, 89550
Great people make Schneider Electric a great company. Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?
We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. This opportunity is a site-based position with occasional nonstandard hours. There is a 40-hour guarantee (+Overtime), with most work occurring at customer sites. This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure.
Responsibilities
Pre-site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support, District Service teams
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Working with your Manager and / or Regional Service Director to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the classroom
Travel throughout the region for local customer support or countrywide travel, including overnight travel by vehicle or air
Assist senior technicians and support Project Management on larger system start-ups
Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
Act on behalf of the District Service Manager to resolve operational issues as required
Qualifications
An Associate's degree, trade / vocational certification, Military training or similar experience in electrical-related disciplines
The ability to read blueprints / schematics
Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
2+ years of field service repair and customer service with UPS systems, power distribution and switchgear, ATS, power distribution units, electrical, electro-mechanical or electronics related equipment
2+ years in Field Services or equivalent industry experience
EPA Universal Certification
Good safety practices and adherence to safety procedures / policies (lock out tag out, safety trainings)
Identify hazards present in the work area and report safety matters, incidents, near misses to management or safety representative
NFPA-70E or OSHA experience is preferred
Safe driving and vehicle operations skills
Skillful use of test and diagnostic equipment
Experience reading and interpreting schematics, drawings, and operation manuals
Ability to write service reports, correspondence, procedures, present information and respond to customer questions
Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds
Work outside in a variety of environmental extremes such as heat, cold, rain, and dust
Remain in a standing position for extended periods, including working in small confined spaces
What we have for you Within your first 180 days, you'll experience a unique, team-oriented welcome with 8 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return from each training visit, you'll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.
Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more.
Learn more Learn more about working with us and apply online. You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Schneider Electric upholds the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity.
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We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. This opportunity is a site-based position with occasional nonstandard hours. There is a 40-hour guarantee (+Overtime), with most work occurring at customer sites. This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure.
Responsibilities
Pre-site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support, District Service teams
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Working with your Manager and / or Regional Service Director to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the classroom
Travel throughout the region for local customer support or countrywide travel, including overnight travel by vehicle or air
Assist senior technicians and support Project Management on larger system start-ups
Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
Act on behalf of the District Service Manager to resolve operational issues as required
Qualifications
An Associate's degree, trade / vocational certification, Military training or similar experience in electrical-related disciplines
The ability to read blueprints / schematics
Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
2+ years of field service repair and customer service with UPS systems, power distribution and switchgear, ATS, power distribution units, electrical, electro-mechanical or electronics related equipment
2+ years in Field Services or equivalent industry experience
EPA Universal Certification
Good safety practices and adherence to safety procedures / policies (lock out tag out, safety trainings)
Identify hazards present in the work area and report safety matters, incidents, near misses to management or safety representative
NFPA-70E or OSHA experience is preferred
Safe driving and vehicle operations skills
Skillful use of test and diagnostic equipment
Experience reading and interpreting schematics, drawings, and operation manuals
Ability to write service reports, correspondence, procedures, present information and respond to customer questions
Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds
Work outside in a variety of environmental extremes such as heat, cold, rain, and dust
Remain in a standing position for extended periods, including working in small confined spaces
What we have for you Within your first 180 days, you'll experience a unique, team-oriented welcome with 8 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return from each training visit, you'll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.
Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more.
Learn more Learn more about working with us and apply online. You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Schneider Electric upholds the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity.
#J-18808-Ljbffr