Peak Technologies, Inc.
Field Service Engineer (Printer / Copier / Scanner Repair)
Peak Technologies, Inc., Indianapolis, Indiana, us, 46262
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Field Service Engineer (Printer / Copier / Scanner Repair)
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Peak Technologies, Inc. Job Summary & Scope : Provide service and support for Peak Technologies supported equipment, in a timely manner, including installations, repair, preventative maintenance, calibration, and sales support. Maintain an organized, proactive system of territory management and demonstrate the ability to develop contingency and effective support plans. Key Accountabilities : Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines. Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls. Provide accurate and timely documentation that details field activity, expenses, time reporting, and other information as required. Provide exceptional customer service and ensure customer satisfaction is achieved when resolving customer/product issues and complaints. Develop a working knowledge of Corporate and Service Department procedures and policies. Installs, maintains, and repairs FHE (forms handling equipment). Takes ownership of position and proactively engages in coordinating and scheduling servicing activities based on regional demands and priorities. Continuous training and self-development to learn Peak-Ryzex products and applications. Complies with all safety policies, practices, and procedures. EDUCATION + EXPERIENCE + KEY TRAITS : Near expert level technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience. Associate Degree desired or 2-4 years of equivalent work experience in field service, IT, or a similar industry. Certification in information technology or process improvement desired. Strong computer skills and phone application skills using Microsoft Windows based programs are required. Self-starter and motivated to perform effectively during times of high demand. Ability to work from home with minimal supervision or guidance. Must have a valid driver’s license and maintain a safe driving record. Must be able to lift 50lbs without limitations or constraints. Typical Performance Targets : SERVICE DELIVERY: Sustained, measured excellence in project & process delivery. COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement. INNOVATION: Step changed delivery in safety, quality, and/or cost. Language Skills : Primary language used in daily operations is English. Read and interpret documents, procedure manuals, and various correspondence from both internal and external. Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization. Equal Employment Opportunity : Peak Technologies is an equal opportunities employer and welcomes applications from all qualified candidates.
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Field Service Engineer (Printer / Copier / Scanner Repair)
role at
Peak Technologies, Inc. Job Summary & Scope : Provide service and support for Peak Technologies supported equipment, in a timely manner, including installations, repair, preventative maintenance, calibration, and sales support. Maintain an organized, proactive system of territory management and demonstrate the ability to develop contingency and effective support plans. Key Accountabilities : Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines. Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls. Provide accurate and timely documentation that details field activity, expenses, time reporting, and other information as required. Provide exceptional customer service and ensure customer satisfaction is achieved when resolving customer/product issues and complaints. Develop a working knowledge of Corporate and Service Department procedures and policies. Installs, maintains, and repairs FHE (forms handling equipment). Takes ownership of position and proactively engages in coordinating and scheduling servicing activities based on regional demands and priorities. Continuous training and self-development to learn Peak-Ryzex products and applications. Complies with all safety policies, practices, and procedures. EDUCATION + EXPERIENCE + KEY TRAITS : Near expert level technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience. Associate Degree desired or 2-4 years of equivalent work experience in field service, IT, or a similar industry. Certification in information technology or process improvement desired. Strong computer skills and phone application skills using Microsoft Windows based programs are required. Self-starter and motivated to perform effectively during times of high demand. Ability to work from home with minimal supervision or guidance. Must have a valid driver’s license and maintain a safe driving record. Must be able to lift 50lbs without limitations or constraints. Typical Performance Targets : SERVICE DELIVERY: Sustained, measured excellence in project & process delivery. COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement. INNOVATION: Step changed delivery in safety, quality, and/or cost. Language Skills : Primary language used in daily operations is English. Read and interpret documents, procedure manuals, and various correspondence from both internal and external. Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization. Equal Employment Opportunity : Peak Technologies is an equal opportunities employer and welcomes applications from all qualified candidates.
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