Vivun
Lead Observability Engineer (Remote, North America)
Vivun, Oakland, California, United States, 94616
Lead Observability Engineer (Remote, North America)
Join to apply for the Lead Observability Engineer role at Vivun.
Base pay range: $185,000 – $205,000 per year.
Vivun delivers Ava, the AI Sales Teammate for high‑velocity sales teams. Powered by a proprietary Sales Reasoning Model, Ava provides real‑time guidance before, during, and after calls through text, voice, or avatar. By helping sellers work smarter, faster, and better, Ava saves reps 6–8 hours per week—freeing teams to focus on driving growth.
We are building technology that changes how people work, collaborate, and succeed together. Join us in shaping the future of intelligent sales.
Position Summary
We’re seeking a Lead Observability Engineer to rebuild and own our observability strategy across both agentic systems and SaaS infrastructure, creating the frameworks and tooling that enable teams to ship confidently, measure performance, and maintain reliability as we scale.
As the Observability Lead, you’ll design and implement Vivun’s observability patterns spanning infrastructure, applications, and agentic workloads. You’ll work closely with teammates across engineering, QA, and product to establish unified visibility across the full stack, from LLM‑driven agents to backend services.
You won’t just monitor systems—you’ll
define the patterns and tools that are a core part of empowering and driving Vivun’s engineering culture .
Key Responsibilities
Own the end‑to‑end observability strategy for Ava, defining standards, tools, and patterns that ensure reliable visibility across infrastructure and agentic components.
Design and implement correlation models linking agent behavior, LLM interactions, and SaaS telemetry into actionable insights.
Unify observability tooling across teams, ensuring metrics, logs, and traces flow into a central platform (e.g., Observe, Datadog, or equivalent).
Collaborate with engineering and QA to embed observability best practices into development workflows, CI/CD, and quality gates.
Establish enablement frameworks—documentation, dashboards, and templates—that make observability self‑serve for all engineering teams.
Partner with teammates to align observability with infrastructure reliability, alerting, and incident response patterns.
Contribute to performance and reliability strategy, helping define how we measure agent quality, responsiveness, and system scalability.
Desired Skills & Experience
6+ years in SRE, DevOps, or Observability Engineering, with 2+ years leading or designing observability initiatives.
Deep knowledge of observability tooling (OpenTelemetry, Prometheus, Grafana, Datadog, Honeycomb, Observe, etc.) and distributed tracing practices.
Experience with Agentic/LLM‑based systems and orchestration frameworks (LangChain, Celery, OpenAI APIs).
Strong understanding of instrumenting, tracing, and correlating AI/LLM workflows with infrastructure‑level telemetry.
Proven ability to set cross‑team standards, influence culture, and establish scalable monitoring patterns.
Strong collaboration and communication skills—you enable, not dictate.
Nice to Have
Experience building observability into hybrid SaaS + agent architectures.
Background in data pipelines or analytics observability (tracing data lineage, monitoring model drift).
Familiarity with Python‑ or Node.js‑based observability SDKs.
Prior experience scaling observability in a startup or rapid‑growth environment.
You Are
Believer in Vivun’s core values: Set the Standard, Take Ownership, Stay Curious, Fast & Focused.
Builder at heart: you want to build the observability foundations for a next‑generation agentic platform.
Innovative problem solver: eager to tackle cutting‑edge monitoring challenges at the intersection of SaaS and AI.
Collaborative by nature: thrive in a high‑impact engineering culture valuing enablement, empowerment, and shared ownership.
Experienced in high‑growth startup environments: can move fast, adapt, and thrive in dynamic contexts.
What You Will Have at Vivun
Competitive salary and full health benefits.
Stock options in a well‑funded, pre‑IPO company on a fast growth track.
Flexible work schedules and full remote work from anywhere.
Unlimited PTO with two weeks designated as “quiet period” each year.
An experienced team that will fight beside you in the trenches to accomplish your goals.
Compensation Range: $185K – $205K per year.
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Base pay range: $185,000 – $205,000 per year.
Vivun delivers Ava, the AI Sales Teammate for high‑velocity sales teams. Powered by a proprietary Sales Reasoning Model, Ava provides real‑time guidance before, during, and after calls through text, voice, or avatar. By helping sellers work smarter, faster, and better, Ava saves reps 6–8 hours per week—freeing teams to focus on driving growth.
We are building technology that changes how people work, collaborate, and succeed together. Join us in shaping the future of intelligent sales.
Position Summary
We’re seeking a Lead Observability Engineer to rebuild and own our observability strategy across both agentic systems and SaaS infrastructure, creating the frameworks and tooling that enable teams to ship confidently, measure performance, and maintain reliability as we scale.
As the Observability Lead, you’ll design and implement Vivun’s observability patterns spanning infrastructure, applications, and agentic workloads. You’ll work closely with teammates across engineering, QA, and product to establish unified visibility across the full stack, from LLM‑driven agents to backend services.
You won’t just monitor systems—you’ll
define the patterns and tools that are a core part of empowering and driving Vivun’s engineering culture .
Key Responsibilities
Own the end‑to‑end observability strategy for Ava, defining standards, tools, and patterns that ensure reliable visibility across infrastructure and agentic components.
Design and implement correlation models linking agent behavior, LLM interactions, and SaaS telemetry into actionable insights.
Unify observability tooling across teams, ensuring metrics, logs, and traces flow into a central platform (e.g., Observe, Datadog, or equivalent).
Collaborate with engineering and QA to embed observability best practices into development workflows, CI/CD, and quality gates.
Establish enablement frameworks—documentation, dashboards, and templates—that make observability self‑serve for all engineering teams.
Partner with teammates to align observability with infrastructure reliability, alerting, and incident response patterns.
Contribute to performance and reliability strategy, helping define how we measure agent quality, responsiveness, and system scalability.
Desired Skills & Experience
6+ years in SRE, DevOps, or Observability Engineering, with 2+ years leading or designing observability initiatives.
Deep knowledge of observability tooling (OpenTelemetry, Prometheus, Grafana, Datadog, Honeycomb, Observe, etc.) and distributed tracing practices.
Experience with Agentic/LLM‑based systems and orchestration frameworks (LangChain, Celery, OpenAI APIs).
Strong understanding of instrumenting, tracing, and correlating AI/LLM workflows with infrastructure‑level telemetry.
Proven ability to set cross‑team standards, influence culture, and establish scalable monitoring patterns.
Strong collaboration and communication skills—you enable, not dictate.
Nice to Have
Experience building observability into hybrid SaaS + agent architectures.
Background in data pipelines or analytics observability (tracing data lineage, monitoring model drift).
Familiarity with Python‑ or Node.js‑based observability SDKs.
Prior experience scaling observability in a startup or rapid‑growth environment.
You Are
Believer in Vivun’s core values: Set the Standard, Take Ownership, Stay Curious, Fast & Focused.
Builder at heart: you want to build the observability foundations for a next‑generation agentic platform.
Innovative problem solver: eager to tackle cutting‑edge monitoring challenges at the intersection of SaaS and AI.
Collaborative by nature: thrive in a high‑impact engineering culture valuing enablement, empowerment, and shared ownership.
Experienced in high‑growth startup environments: can move fast, adapt, and thrive in dynamic contexts.
What You Will Have at Vivun
Competitive salary and full health benefits.
Stock options in a well‑funded, pre‑IPO company on a fast growth track.
Flexible work schedules and full remote work from anywhere.
Unlimited PTO with two weeks designated as “quiet period” each year.
An experienced team that will fight beside you in the trenches to accomplish your goals.
Compensation Range: $185K – $205K per year.
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