Aimbridge Hospitality
Hampton Inn & Suites New Orleans Downtown French Quarter - Front Desk Supervisor
Aimbridge Hospitality, New Orleans, Louisiana, United States, 70123
Hampton Inn & Suites New Orleans Downtown French Quarter - Front Desk Supervisor
Join to apply for the Hampton Inn & Suites New Orleans Downtown French Quarter - Front Desk Supervisor role at Aimbridge Hospitality.
Overview As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.
Responsibilities
Guest Interaction: Greet guests with a friendly and helpful attitude, ensuring check-ins and check-outs are smooth and pleasant experiences. Obtain necessary information when taking reservations and monitor VIP and special guest requests.
Operational Oversight: Track logs and reports to ensure all processes are followed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Financial Responsibilities: stay informed about rates, packages, and promotions, and help maximize room revenue.
Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates.
Problem Solving: Address guest concerns effectively and handle workplace issues proactively.
Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
Technical Skills: Enter, track, and report information in the brand systems.
Education & Experience
At least 2 to 3 years of progressive experience in a hotel or related field.
High School diploma or equivalent; college coursework in a related field helpful.
Previous supervisory experience preferred.
Must have a valid driver’s license.
Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
Benefits
Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Property Information We’re in the heart of downtown New Orleans, two blocks from Bourbon Street and the French Quarter. The Mercedes-Benz Superdome, Smoothie King Center, and Riverwalk are within a mile. We’re on the St. Charles streetcar line – hop on to admire the historic architecture of the Warehouse Arts District and uptown. Daily hot breakfast and WiFi are on us.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Hospitality
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Overview As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.
Responsibilities
Guest Interaction: Greet guests with a friendly and helpful attitude, ensuring check-ins and check-outs are smooth and pleasant experiences. Obtain necessary information when taking reservations and monitor VIP and special guest requests.
Operational Oversight: Track logs and reports to ensure all processes are followed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Financial Responsibilities: stay informed about rates, packages, and promotions, and help maximize room revenue.
Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates.
Problem Solving: Address guest concerns effectively and handle workplace issues proactively.
Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
Technical Skills: Enter, track, and report information in the brand systems.
Education & Experience
At least 2 to 3 years of progressive experience in a hotel or related field.
High School diploma or equivalent; college coursework in a related field helpful.
Previous supervisory experience preferred.
Must have a valid driver’s license.
Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
Benefits
Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Property Information We’re in the heart of downtown New Orleans, two blocks from Bourbon Street and the French Quarter. The Mercedes-Benz Superdome, Smoothie King Center, and Riverwalk are within a mile. We’re on the St. Charles streetcar line – hop on to admire the historic architecture of the Warehouse Arts District and uptown. Daily hot breakfast and WiFi are on us.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Hospitality
#J-18808-Ljbffr