Aimbridge Hospitality
Residence Inn Cleveland Downtown - Front Desk Supervisor
Aimbridge Hospitality, Cleveland, Ohio, us, 44101
Residence Inn Cleveland Downtown - Front Desk Supervisor
Join to apply for the Residence Inn Cleveland Downtown - Front Desk Supervisor role at Aimbridge Hospitality. Overview
As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence. Responsibilities Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests. Operational Oversight: Track logs and reports to ensure all processes are followed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Financial Responsibilities: stay informed about rates, packages, and promotions, and help maximize room revenue. Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates. Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively. Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations. Technical Skills: Enter, track, and report information in the brand systems.
Education & Experience
At least 2 to 3 years of progressive experience in a hotel or related field required. High School diploma or equivalent required; college coursework in a related field helpful. Previous supervisory experience preferred. Must have a valid drivers license. Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
Benefits
Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Property Information
Located in the center of downtown Cleveland, this hotel is a 5-minute walk to Rocket Mortgage Arena. The hotel features a gym, business center and suites with full kitchens. Every suite at the Residence Inn Cleveland is furnished with a work desk and seating area. Each kitchen includes a refrigerator, stove and dishwasher. Cable TV and in-room movies are also featured. The Downtown Cleveland Residence Inn provides guests with a buffet breakfast in the morning. Concierge services and free Wi-Fi are also offered. Cleveland State University and the Cleveland Convention Center are a 10-minute walk from the Residence Inn Cleveland Hotel. The Rock and Roll Hall of Fame and Museum is only a 5-minute drive from the hotel. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitality Cleveland, OH $60,000.00-$75,000.00 #J-18808-Ljbffr
Join to apply for the Residence Inn Cleveland Downtown - Front Desk Supervisor role at Aimbridge Hospitality. Overview
As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence. Responsibilities Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests. Operational Oversight: Track logs and reports to ensure all processes are followed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Financial Responsibilities: stay informed about rates, packages, and promotions, and help maximize room revenue. Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates. Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively. Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations. Technical Skills: Enter, track, and report information in the brand systems.
Education & Experience
At least 2 to 3 years of progressive experience in a hotel or related field required. High School diploma or equivalent required; college coursework in a related field helpful. Previous supervisory experience preferred. Must have a valid drivers license. Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
Benefits
Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
Property Information
Located in the center of downtown Cleveland, this hotel is a 5-minute walk to Rocket Mortgage Arena. The hotel features a gym, business center and suites with full kitchens. Every suite at the Residence Inn Cleveland is furnished with a work desk and seating area. Each kitchen includes a refrigerator, stove and dishwasher. Cable TV and in-room movies are also featured. The Downtown Cleveland Residence Inn provides guests with a buffet breakfast in the morning. Concierge services and free Wi-Fi are also offered. Cleveland State University and the Cleveland Convention Center are a 10-minute walk from the Residence Inn Cleveland Hotel. The Rock and Roll Hall of Fame and Museum is only a 5-minute drive from the hotel. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitality Cleveland, OH $60,000.00-$75,000.00 #J-18808-Ljbffr