Group 1 Automotive
Porsche Customer Experience Manager - Porsche Westwood
Group 1 Automotive, Westwood, Massachusetts, us, 02090
Overview
Fueling the Porsche Lifestyle Beyond the Drive.
Group 1 Automotive , a recognized leader in the automotive retail industry, is seeking a passionate and customer-focused
Porsche Customer Experience Manager
to join our elite team.
This is not just a role — it's a mission. As the
Porsche Customer Experience Manager , you are the face and soul of our Porsche dealership. You’ll ensure that every customer, from the moment they step into our showroom to every interaction throughout their ownership journey, experiences nothing short of excellence. You’ll curate unforgettable experiences, build lasting relationships, and uphold the highest standards of Porsche’s luxury brand.
What We Offer
Competitive compensation
Clear path for advancement and career growth
Comprehensive benefits package including:
Health, Dental, Vision, Life, and Disability insurance
401(k) with company match
PTO
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
A professional, supportive work environment with training and development opportunities
Key Responsibilities
Elevate the Porsche Experience Serve as the primary point of contact across Sales, Service, and Parts, ensuring a cohesive, high-touch customer journey
Proactively resolve escalations with empathy and urgency
Lead personalized follow-up initiatives to nurture long-term loyalty and retention
Create Memorable Moments Conceptualize, plan, and execute luxury events — including vehicle launches, track experiences, and VIP Porsche gatherings
Bring the Porsche lifestyle to life through brand storytelling and community engagement
Partner with internal teams and external vendors to deliver flawless on-site and off-site events
Drive Operational Excellence & Brand Compliance Ensure staff certifications and Porsche training requirements are always current
Uphold impeccable showroom, lounge, and Porsche Café presentation — in alignment with Porsche's visual identity standards
Review and guide digital, print, and in-store marketing materials for Porsche compliance
Conduct regular facility audits to maintain brand and operational standards, addressing gaps with internal teams
Support Daily Dealership Operations Oversee Porsche Lifestyle merchandise displays and manage inventory
Monitor customer satisfaction and retention metrics; report on trends and insights
Stay fully informed on all Porsche models — past, present, and future — and communicate product knowledge confidently
Manage vendor relationships to ensure top-quality service and favorable partnerships
Champion customer satisfaction KPIs across Sales, Service, and Parts, using OEM benchmarks as success measures
Success in This Role Will Be Measured By: Customer satisfaction and loyalty scores
Effectiveness of follow-up programs and event engagement
Compliance and facility audit outcomes
Positive impact on aftersales performance and customer retention
Qualifications
Bachelor’s degree in Business, Marketing, Hospitality, or related field preferred
3–5 years of experience in luxury retail, dealership operations, or high-end customer service
Exceptional communication, interpersonal, and problem-solving skills
Strong knowledge of CRM and digital tools; CDK experience is a plus
A genuine passion for luxury automotive and the Porsche brand
Ready to Drive the Ultimate Customer Experience? If you’re inspired by excellence, thrive in high-performance environments, and believe in the power of unforgettable service — we’d love to meet you.
Group 1 Automotive , a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. To learn more about our company, visit www.group1auto.com. Apply today or refer a qualified friend.
*All applicants must pass pre-employment testing to include: background checks, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.
IND5
#LI-MG1
#J-18808-Ljbffr
Group 1 Automotive , a recognized leader in the automotive retail industry, is seeking a passionate and customer-focused
Porsche Customer Experience Manager
to join our elite team.
This is not just a role — it's a mission. As the
Porsche Customer Experience Manager , you are the face and soul of our Porsche dealership. You’ll ensure that every customer, from the moment they step into our showroom to every interaction throughout their ownership journey, experiences nothing short of excellence. You’ll curate unforgettable experiences, build lasting relationships, and uphold the highest standards of Porsche’s luxury brand.
What We Offer
Competitive compensation
Clear path for advancement and career growth
Comprehensive benefits package including:
Health, Dental, Vision, Life, and Disability insurance
401(k) with company match
PTO
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
A professional, supportive work environment with training and development opportunities
Key Responsibilities
Elevate the Porsche Experience Serve as the primary point of contact across Sales, Service, and Parts, ensuring a cohesive, high-touch customer journey
Proactively resolve escalations with empathy and urgency
Lead personalized follow-up initiatives to nurture long-term loyalty and retention
Create Memorable Moments Conceptualize, plan, and execute luxury events — including vehicle launches, track experiences, and VIP Porsche gatherings
Bring the Porsche lifestyle to life through brand storytelling and community engagement
Partner with internal teams and external vendors to deliver flawless on-site and off-site events
Drive Operational Excellence & Brand Compliance Ensure staff certifications and Porsche training requirements are always current
Uphold impeccable showroom, lounge, and Porsche Café presentation — in alignment with Porsche's visual identity standards
Review and guide digital, print, and in-store marketing materials for Porsche compliance
Conduct regular facility audits to maintain brand and operational standards, addressing gaps with internal teams
Support Daily Dealership Operations Oversee Porsche Lifestyle merchandise displays and manage inventory
Monitor customer satisfaction and retention metrics; report on trends and insights
Stay fully informed on all Porsche models — past, present, and future — and communicate product knowledge confidently
Manage vendor relationships to ensure top-quality service and favorable partnerships
Champion customer satisfaction KPIs across Sales, Service, and Parts, using OEM benchmarks as success measures
Success in This Role Will Be Measured By: Customer satisfaction and loyalty scores
Effectiveness of follow-up programs and event engagement
Compliance and facility audit outcomes
Positive impact on aftersales performance and customer retention
Qualifications
Bachelor’s degree in Business, Marketing, Hospitality, or related field preferred
3–5 years of experience in luxury retail, dealership operations, or high-end customer service
Exceptional communication, interpersonal, and problem-solving skills
Strong knowledge of CRM and digital tools; CDK experience is a plus
A genuine passion for luxury automotive and the Porsche brand
Ready to Drive the Ultimate Customer Experience? If you’re inspired by excellence, thrive in high-performance environments, and believe in the power of unforgettable service — we’d love to meet you.
Group 1 Automotive , a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. To learn more about our company, visit www.group1auto.com. Apply today or refer a qualified friend.
*All applicants must pass pre-employment testing to include: background checks, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.
IND5
#LI-MG1
#J-18808-Ljbffr