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Operations Lead
Our Vision:
To become the leading Home Décor retailer. Our Mission: Enable everyone to affordably make their house a home. Job Summary: The Operations Lead (OL) oversees store processes and supports an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL provides expertise in all operational processes including opening, closing, training, and delegation of tasks while demonstrating a culture of ethical conduct, safety, and compliance. Key Roles & Responsibilities: The Operations Lead performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution, operational readiness, troubleshooting, team management, conditioning, and housekeeping, while ensuring building, assets, and team member security. The OL coordinates directly with the Operations Manager to maximize staffing effectiveness supporting traffic, sales, and the customer experience, including compliance with company policies, labor standards, customer interaction standards, and business metrics. The OL participates in task management by planning and executing the daily/weekly zone workload and assigning tasks to meet store, department, sales goals, and guest engagement, ensuring timely completion. The Operations Lead
supports the store team in customer satisfaction, inventory control/shrink, safety, loss prevention, expense control, and customer experience to ensure effective and profitable store operations. The OL drives productivity through training, coaching, planning, monitoring, and performance appraisal. The Operations Lead uses daily interactions and team huddles to communicate, teach, and train topics that enhance the customer experience. The OL participates in freight processes for incoming freight and transitions, including processing freight, stocking, down stocking, and end cap maintenance, maintaining a neat and organized store. All other duties are based on business needs. Nights and weekends required. Qualifications & Competencies: At least 18 years old. High School Diploma or equivalent. Clear and concise communication skills, including verbal and written. Ability to work a flexible schedule including nights, weekends, and some holidays. Ability to lift a minimum of 50 lbs or team lift 100 lbs. Effective working independently and within a team. Strong attention to detail in standards, processes, and marketing. Reliable, trustworthy, and ethical role model, doing the right thing for the team, customer, and company. Creates a sense of urgency, promotes teamwork, delegates appropriately, and motivates self and team to achieve objectives with timely and thorough execution. Ability to train, develop, motivate, and lead in a manner that fosters a safe, fun, and productive work environment. Flexible and creative, capable of handling multiple tasks with shifting priorities.
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To become the leading Home Décor retailer. Our Mission: Enable everyone to affordably make their house a home. Job Summary: The Operations Lead (OL) oversees store processes and supports an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL provides expertise in all operational processes including opening, closing, training, and delegation of tasks while demonstrating a culture of ethical conduct, safety, and compliance. Key Roles & Responsibilities: The Operations Lead performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution, operational readiness, troubleshooting, team management, conditioning, and housekeeping, while ensuring building, assets, and team member security. The OL coordinates directly with the Operations Manager to maximize staffing effectiveness supporting traffic, sales, and the customer experience, including compliance with company policies, labor standards, customer interaction standards, and business metrics. The OL participates in task management by planning and executing the daily/weekly zone workload and assigning tasks to meet store, department, sales goals, and guest engagement, ensuring timely completion. The Operations Lead
supports the store team in customer satisfaction, inventory control/shrink, safety, loss prevention, expense control, and customer experience to ensure effective and profitable store operations. The OL drives productivity through training, coaching, planning, monitoring, and performance appraisal. The Operations Lead uses daily interactions and team huddles to communicate, teach, and train topics that enhance the customer experience. The OL participates in freight processes for incoming freight and transitions, including processing freight, stocking, down stocking, and end cap maintenance, maintaining a neat and organized store. All other duties are based on business needs. Nights and weekends required. Qualifications & Competencies: At least 18 years old. High School Diploma or equivalent. Clear and concise communication skills, including verbal and written. Ability to work a flexible schedule including nights, weekends, and some holidays. Ability to lift a minimum of 50 lbs or team lift 100 lbs. Effective working independently and within a team. Strong attention to detail in standards, processes, and marketing. Reliable, trustworthy, and ethical role model, doing the right thing for the team, customer, and company. Creates a sense of urgency, promotes teamwork, delegates appropriately, and motivates self and team to achieve objectives with timely and thorough execution. Ability to train, develop, motivate, and lead in a manner that fosters a safe, fun, and productive work environment. Flexible and creative, capable of handling multiple tasks with shifting priorities.
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