TJFACT LLC - Totally Joined for Achieving Collaborative Techniques
Quality Control Lead
TJFACT LLC - Totally Joined for Achieving Collaborative Techniques, Ashburn, Virginia, United States, 22011
About Us:
TJFACT (Totally Joined For Achieving Collaborative Techniques) is a minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to U.S. government agencies and organizations. About the Position:
TJFACT is seeking a
Project Manager I/Quality Control Lead
to support
The U.S. Customs and Border Protection (CBP), Office of Information & Technology (OIT)
team. The service locations include Ashburn, VA, Orlando, FL, and Austin, TX. The
Project Manager I/Quality Control Lead
shall review existing TSD quality assurance and quality control documentation and furnish a detailed SOP that describes the specific processes and procedures for implementing and maintaining high-quality services, work products / deliverables, and meeting/exceeding the standards outlined in the PWS while ensuring excellent customer experience. Please note this role is contingent upon a contract award.
DUTIES AND RESPONSIBILITIES:
The Quality Control Leads support functions include, at a minimum: Monitoring and ensuring that staff deliver the highest level of polite, professional, and effective customer service Monitoring and ensuring that staff comply with documented processes and procedures Remediation of complaints from customers and other support groups Continual service improvement based on trends in AQLs as well as positive/negative feedback from customers and other support groups How process improvements and lessons learned will be captured and shared, to include recommending new communication channels at all levels.
REQUIRED QUALIFICATIONS: In depth knowledge of service desk best practices. A minimum of three (3) years of experience performing quality control duties in any field. Must be willing to complete an in-depth background check process.
BENEFITS: Medical, Vision and Dental Insurance 401-K plus match Paid Vacation days Paid holidays Short Term and Long Term Disability Voluntary Term Life
TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Quality Assurance Industries
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TJFACT (Totally Joined For Achieving Collaborative Techniques) is a minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to U.S. government agencies and organizations. About the Position:
TJFACT is seeking a
Project Manager I/Quality Control Lead
to support
The U.S. Customs and Border Protection (CBP), Office of Information & Technology (OIT)
team. The service locations include Ashburn, VA, Orlando, FL, and Austin, TX. The
Project Manager I/Quality Control Lead
shall review existing TSD quality assurance and quality control documentation and furnish a detailed SOP that describes the specific processes and procedures for implementing and maintaining high-quality services, work products / deliverables, and meeting/exceeding the standards outlined in the PWS while ensuring excellent customer experience. Please note this role is contingent upon a contract award.
DUTIES AND RESPONSIBILITIES:
The Quality Control Leads support functions include, at a minimum: Monitoring and ensuring that staff deliver the highest level of polite, professional, and effective customer service Monitoring and ensuring that staff comply with documented processes and procedures Remediation of complaints from customers and other support groups Continual service improvement based on trends in AQLs as well as positive/negative feedback from customers and other support groups How process improvements and lessons learned will be captured and shared, to include recommending new communication channels at all levels.
REQUIRED QUALIFICATIONS: In depth knowledge of service desk best practices. A minimum of three (3) years of experience performing quality control duties in any field. Must be willing to complete an in-depth background check process.
BENEFITS: Medical, Vision and Dental Insurance 401-K plus match Paid Vacation days Paid holidays Short Term and Long Term Disability Voluntary Term Life
TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Quality Assurance Industries
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr