Tesla
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Supervisor, Technical Customer Support
role at
Tesla .
What To Expect Tesla Technical Customer Support Supervisors are proactive, hands-on leaders who guide a team of 16–22 Technical Customer Support Specialists toward delivering exceptional customer experiences. In this role, you will build and maintain strong relationships across internal departments including Energy Operations, Finance, Legal, Interconnections, Pre PTO, Property and Title and work cross-functionally with those teams to resolve issues, drive continuous improvement, and eliminate root-cause defects.
You will coach, develop, and audit Technical Customer Support Specialists to ensure quality, consistency, and alignment with Tesla's Measures of Excellence. As a front-line leader, you’ll not only support escalations and complex cases but also serve as a subject matter expert on Tesla's energy products and policies.
What You'll Do
Meet and exceed monthly and quarterly performance targets and KPIs, including case follow-ups and customer satisfaction
Coach, train, and develop Technical Customer Support Specialists to improve performance and drive ownership of case resolution
Conduct call and chat audits to maintain quality standards and ensure adherence to procedures
Manage escalations and support Technical Customer Support Specialists in handling complex or sensitive customer concerns
Perform regular performance reviews and implement productivity strategies, and ensure delivery of Tesla's customer experience pillars: Communication, Advocacy, and Education
Collaborate cross-functionally to address customer concerns and escalate feedback to leadership
Support new hire training, facilitate team meetings, and lead special projects as needed
What You'll Bring
Proven leadership and communication skills in a customer support environment
Experience with collaboration tools such as SharePoint and Microsoft Office
Strong organizational skills, attention to detail, and sound judgment aligned with Tesla standards
Demonstrated success in coaching, training, and developing high-performing teams
Critical thinking, reporting, presentation, and delegation capabilities
Familiarity with Tesla Energy product terminology and contract structures
Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans with 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries
Motor Vehicle Manufacturing
Renewable Energy Semiconductor Manufacturing
Utilities
Referrals increase your chances of interviewing at Tesla by 2x
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Supervisor, Technical Customer Support
role at
Tesla .
What To Expect Tesla Technical Customer Support Supervisors are proactive, hands-on leaders who guide a team of 16–22 Technical Customer Support Specialists toward delivering exceptional customer experiences. In this role, you will build and maintain strong relationships across internal departments including Energy Operations, Finance, Legal, Interconnections, Pre PTO, Property and Title and work cross-functionally with those teams to resolve issues, drive continuous improvement, and eliminate root-cause defects.
You will coach, develop, and audit Technical Customer Support Specialists to ensure quality, consistency, and alignment with Tesla's Measures of Excellence. As a front-line leader, you’ll not only support escalations and complex cases but also serve as a subject matter expert on Tesla's energy products and policies.
What You'll Do
Meet and exceed monthly and quarterly performance targets and KPIs, including case follow-ups and customer satisfaction
Coach, train, and develop Technical Customer Support Specialists to improve performance and drive ownership of case resolution
Conduct call and chat audits to maintain quality standards and ensure adherence to procedures
Manage escalations and support Technical Customer Support Specialists in handling complex or sensitive customer concerns
Perform regular performance reviews and implement productivity strategies, and ensure delivery of Tesla's customer experience pillars: Communication, Advocacy, and Education
Collaborate cross-functionally to address customer concerns and escalate feedback to leadership
Support new hire training, facilitate team meetings, and lead special projects as needed
What You'll Bring
Proven leadership and communication skills in a customer support environment
Experience with collaboration tools such as SharePoint and Microsoft Office
Strong organizational skills, attention to detail, and sound judgment aligned with Tesla standards
Demonstrated success in coaching, training, and developing high-performing teams
Critical thinking, reporting, presentation, and delegation capabilities
Familiarity with Tesla Energy product terminology and contract structures
Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans with 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries
Motor Vehicle Manufacturing
Renewable Energy Semiconductor Manufacturing
Utilities
Referrals increase your chances of interviewing at Tesla by 2x
Get notified about new Technical Support Supervisor jobs in Henderson, NV.
Las Vegas, NV $63,909.00-$79,864.00 1 day ago
Floating Maintenance Supervisor (REF10148P) Maintenance Supervisor at The Summit Apartments Assistant Maintenance Supervisor - Pine Village Maintenance Supervisor - Sedona at Lone Mountain Apartments NV - Maintenance Supervisor I - North Las Vegas North Las Vegas, NV $26.00-$28.00 3 weeks ago
Senior Maintenance Supervisor - Pine Village Maintenance Supervisor - Townhome Villas Las Vegas, NV $55,512.58-$91,422.05 2 weeks ago
LOGISTICS/REFRIGERATION MAINTENANCE SUPERVISOR Maintenance Supervisor - Club Wyndham Grand Desert Resort North Las Vegas, NV $99,790.57-$152,180.63 5 days ago
Las Vegas, NV $76,882.00-$99,946.00 1 week ago
Maintenance and Service Technician (Traveling) Las Vegas, NV $65,000.00-$77,000.00 2 months ago
Technical Product Support Engineer Industrial Networking North Las Vegas, NV $70,000.00-$100,000.00 2 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr