Production Support Engineer

Job Requirements 8+ years of experience in Production support and on-call handling for 24/7 applications and Infrastructure. Extensive experience working in an AWS cloud environment. Experience in programming languages such as Java, Python, Node.js, and Shell scripting. Exposure to supporting varied Infrastructure components like EKS, Kafka, and MQ. Database technologies like MongoDB, MariaDB, and caching solutions like Redis on AWS would be a plus. Experience in monitoring and alerting using CloudWatch and Datadog is preferable. Knowledge of brokerage back-office systems would be a plus. Experience in building and deploying CI/CD pipelines with Jenkins Core and Terraform. Flexibility and adaptability to learn and support new technologies on the cloud. Strong communication (written and verbal) and interpersonal skills. Familiarity with the ITIL framework and Agile Methodology. Ability to effectively multi-task and manage time, and the ability to work independently as well as within a team environment. Demonstrated technical, analytical, and problem-solving skills. Must have: Experience in installing and maintaining Linux-based operating systems. Hands-on logging at Linux servers and accessing file systems. Experience in scripting using Perl, Shell, and Bash. Desired Skills & Experience Bachelor’s degree in Engineering or Computer Science preferred. MSCE or A+ certification is required, with MSCE preferred. AWS certifications preferred (AWS SysOps, DevOps). Domain knowledge is a plus: Experience with DataDog, Dynatrace, Kibana, and Logstash. Knowledge of Java, Python, and Node.js. Department: Preferred Vendors This is a contract position.

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