LumApps
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Enterprise Customer Success Manager
role at
LumApps .
LumApps is an Employee Experience Platform that supports companies in their digital transformation of communication, collaboration and engagement for customers, partners and employees. Our enterprise‑grade SaaS platform is deployed by Fortune 500 clients worldwide and delivers meaningful business benefits. LumApps is a leader in Gartner’s Magic Quadrant for Intranet Packaged Solutions and Intranet Forrester Wave, and is regularly selected for the French Tech Next40/120 program. Our mission is to make people feel that they belong and have a purpose, creating an environment where all employees are engaged and work together toward the same goal.
Over 700 leading companies trust LumApps to improve team productivity, transform employees into ambassadors, boost efficiency and connectivity, reduce turnover, accelerate onboarding, enhance collaboration, share knowledge, and improve customer experiences.
Team LumApps is looking for a Senior Customer Success Manager to join our Austin team. The Customer Success Team is responsible for increasing the adoption and expansion of LumApps within our customer organizations. The team works closely with customers to coordinate, communicate, and prioritize efforts, ensuring a successful journey with our solution and sharing best practices throughout the company.
Missions
Manage a customer portfolio of LumApps Enterprise Customers.
Work with key customer stakeholders to map LumApps solutions to their strategic business objectives.
Create, maintain and reinforce a trustful relationship with existing customers.
Grow existing usage of LumApps’ solution by developing a strategic account plan for adoption and growth.
Collaborate with Professional Services, Sales, and Product Management to deliver the appropriate experience for LumApps’ customers.
Proactively set customer goals in using LumApps and help manage expectations along the journey.
Skills
5+ years of Enterprise Customer Success Manager experience.
Prior SaaS and B2B experience.
Understanding of sales cycles to identify upsell and cross‑sell opportunities.
Proactive communication with customers and internal teams.
Reliable reporting on activities and revenue.
Time management: right message at the right time.
Motivation to help customers succeed in using our solution to drive growth.
Alignment with the company’s cultural values.
High level of autonomy in a fast‑growing environment.
Preferred: Experience with Employee Experience, Intranet / Digital Workplace tools (e.g. Jive, Unily, Sharepoint, Beezy, Igloo, Interact, Simpplr, etc.).
Benefits
Generous Paid Leave – 25 vacation days (prorated), 9 sick days, 10 paid holidays, and 2 floating holidays.
Health Insurance – United Healthcare, 100% employer‑paid benefits from day 1.
401k Retirement Plan – 100% match up to 4% of contribution.
Family‑Friendly Policy – inclusive maternity & paternity leave.
Team Celebrations & Seasonal Events – culture matters.
Equipment of Your Choice – set up your workspace your way.
We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.
#J-18808-Ljbffr
Enterprise Customer Success Manager
role at
LumApps .
LumApps is an Employee Experience Platform that supports companies in their digital transformation of communication, collaboration and engagement for customers, partners and employees. Our enterprise‑grade SaaS platform is deployed by Fortune 500 clients worldwide and delivers meaningful business benefits. LumApps is a leader in Gartner’s Magic Quadrant for Intranet Packaged Solutions and Intranet Forrester Wave, and is regularly selected for the French Tech Next40/120 program. Our mission is to make people feel that they belong and have a purpose, creating an environment where all employees are engaged and work together toward the same goal.
Over 700 leading companies trust LumApps to improve team productivity, transform employees into ambassadors, boost efficiency and connectivity, reduce turnover, accelerate onboarding, enhance collaboration, share knowledge, and improve customer experiences.
Team LumApps is looking for a Senior Customer Success Manager to join our Austin team. The Customer Success Team is responsible for increasing the adoption and expansion of LumApps within our customer organizations. The team works closely with customers to coordinate, communicate, and prioritize efforts, ensuring a successful journey with our solution and sharing best practices throughout the company.
Missions
Manage a customer portfolio of LumApps Enterprise Customers.
Work with key customer stakeholders to map LumApps solutions to their strategic business objectives.
Create, maintain and reinforce a trustful relationship with existing customers.
Grow existing usage of LumApps’ solution by developing a strategic account plan for adoption and growth.
Collaborate with Professional Services, Sales, and Product Management to deliver the appropriate experience for LumApps’ customers.
Proactively set customer goals in using LumApps and help manage expectations along the journey.
Skills
5+ years of Enterprise Customer Success Manager experience.
Prior SaaS and B2B experience.
Understanding of sales cycles to identify upsell and cross‑sell opportunities.
Proactive communication with customers and internal teams.
Reliable reporting on activities and revenue.
Time management: right message at the right time.
Motivation to help customers succeed in using our solution to drive growth.
Alignment with the company’s cultural values.
High level of autonomy in a fast‑growing environment.
Preferred: Experience with Employee Experience, Intranet / Digital Workplace tools (e.g. Jive, Unily, Sharepoint, Beezy, Igloo, Interact, Simpplr, etc.).
Benefits
Generous Paid Leave – 25 vacation days (prorated), 9 sick days, 10 paid holidays, and 2 floating holidays.
Health Insurance – United Healthcare, 100% employer‑paid benefits from day 1.
401k Retirement Plan – 100% match up to 4% of contribution.
Family‑Friendly Policy – inclusive maternity & paternity leave.
Team Celebrations & Seasonal Events – culture matters.
Equipment of Your Choice – set up your workspace your way.
We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.
#J-18808-Ljbffr