Polaris Inc.
Area Manager, Fixed Operations (Service & Parts) AZ or SoCal based
Polaris Inc., Riverside, California, United States, 92504
Area Manager, Fixed Operations (Service & Parts) AZ or SoCal based
Be among the first 25 applicants. Recruiter Information
At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. AZ or SoCal-based home office w/regional travel. Position Overview
As one of our Fixed Operations Area Managers, you’ll play a pivotal role in optimizing off-road vehicle (ORV) service and parts strategies across 15+ dealers in Arizona and Southern California. Your focus will be on improving dealer profitability, enhancing customer experiences, and fostering long-term customer loyalty. This is your opportunity to bring innovative ideas, analyze business operations, and make a tangible impact on both dealer success and customer satisfaction. Key Responsibilities
Consult with Polaris dealerships to improve their ORV service & parts business. Utilize data and insights from dealer discussions & customer feedback platforms like Medallia to identify and implement areas of opportunity. Collaborate with dealers to drive customer satisfaction & retention by growing service & parts sales capabilities. Develop & implement fixed operations strategies & processes to achieve dealer performance objectives. Establish & promote best practices to improve completion rates of safety & service bulletins. Lead in-dealer training sessions & support knowledge sharing across the dealer network. Stay ahead of industry trends to maintain a competitive edge, leveraging new technologies, tools & customer behavior insights to enhance operations & customer experience. Partner with dealerships to set measurable goals & strategic plans for success. Desired Competencies
Analytical Thinking – data-driven decision-making to identify / solve problems effectively. Communication & Influence – leading discussions, facilitating training & building relationships to drive results. Innovation – embrace new ideas, tools & technologies to create solutions enhancing dealership operations & customer satisfaction. Qualifications
Bachelor’s Degree preferred. 3+ years of experience in powersports, marine, or automotive dealer service operations. Strong knowledge of dealership operations & financial systems. Comfortable leading training sessions & classroom-style instruction. Proficiency in Microsoft Office applications. Valid driver’s license & ability to travel approximately 80% of the time (mostly via company vehicle). Ability to drive to a major airport for travel as needed. EEO Statement
Polaris Inc. is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at 800-765-2747 or Talent.Acquisition@Polaris.com. To read more about employment discrimination protection under U.S. federal law, see: Know Your Rights: Workplace Discrimination is Illegal.
#J-18808-Ljbffr
Be among the first 25 applicants. Recruiter Information
At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. AZ or SoCal-based home office w/regional travel. Position Overview
As one of our Fixed Operations Area Managers, you’ll play a pivotal role in optimizing off-road vehicle (ORV) service and parts strategies across 15+ dealers in Arizona and Southern California. Your focus will be on improving dealer profitability, enhancing customer experiences, and fostering long-term customer loyalty. This is your opportunity to bring innovative ideas, analyze business operations, and make a tangible impact on both dealer success and customer satisfaction. Key Responsibilities
Consult with Polaris dealerships to improve their ORV service & parts business. Utilize data and insights from dealer discussions & customer feedback platforms like Medallia to identify and implement areas of opportunity. Collaborate with dealers to drive customer satisfaction & retention by growing service & parts sales capabilities. Develop & implement fixed operations strategies & processes to achieve dealer performance objectives. Establish & promote best practices to improve completion rates of safety & service bulletins. Lead in-dealer training sessions & support knowledge sharing across the dealer network. Stay ahead of industry trends to maintain a competitive edge, leveraging new technologies, tools & customer behavior insights to enhance operations & customer experience. Partner with dealerships to set measurable goals & strategic plans for success. Desired Competencies
Analytical Thinking – data-driven decision-making to identify / solve problems effectively. Communication & Influence – leading discussions, facilitating training & building relationships to drive results. Innovation – embrace new ideas, tools & technologies to create solutions enhancing dealership operations & customer satisfaction. Qualifications
Bachelor’s Degree preferred. 3+ years of experience in powersports, marine, or automotive dealer service operations. Strong knowledge of dealership operations & financial systems. Comfortable leading training sessions & classroom-style instruction. Proficiency in Microsoft Office applications. Valid driver’s license & ability to travel approximately 80% of the time (mostly via company vehicle). Ability to drive to a major airport for travel as needed. EEO Statement
Polaris Inc. is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at 800-765-2747 or Talent.Acquisition@Polaris.com. To read more about employment discrimination protection under U.S. federal law, see: Know Your Rights: Workplace Discrimination is Illegal.
#J-18808-Ljbffr