Truist
Overview
The Production Support Engineer II is responsible for providing day-to-day support for business-critical systems, ensuring operational stability, and quickly resolving incidents. Work includes deploying code changes to production, applying patches to applications and middleware, enabling automation for routine administrative or reporting tasks, and enabling application monitoring.
Responsibilities
Identify, troubleshoot, and resolve lower to medium-priority technical issues with guidance from senior engineers, ensuring minimal disruption to business operations.
Support day-to-day monitoring of system performance and use monitoring tools (e.g., Splunk, Dynatrace, CloudWatch) to detect anomalies and take corrective actions.
Collaborate with cross-functional teams to resolve technical incidents and escalate higher-complexity issues to senior engineers as needed.
Assist in automating routine production support tasks by developing or modifying scripts and tools.
Maintain documentation for production issues, troubleshooting steps, and system configurations, contributing to the shared knowledge base.
Participate in incident, problem, and change management processes, following ITIL best practices.
Perform root cause analysis for recurring issues and assist senior engineers in implementing permanent fixes to improve system stability.
Support the implementation of process improvements to enhance system performance and minimize downtime.
Assist with mentoring and supporting junior-level engineers, providing guidance as needed.
Qualifications
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
Four to eight years of experience in production support, systems engineering, database engineering or related technical roles.
Experience with IT Service Management (ITSM) tools such as ServiceNow; solid understanding of incident, problem, and change management processes.
Proficiency in using monitoring tools like Splunk, Dynatrace, or CloudWatch to detect and resolve system performance issues.
Strong analytical and problem-solving skills, with the ability to assist in root cause analysis and incident resolution.
Ability to work independently on lower-to-medium priority incidents and escalate complex issues when necessary.
Preferred Qualifications
Previous experience supporting mainframe-based applications that depend on COBOL programs and CICS.
Minimum of 4 years of experience as an application system administrator, software engineer, and/or application developer.
Experience with Oracle Financial Services Analytical Applications (OFSAA) as a system administrator or developer, with experience in Oracle Hyperion Financial Management or Oracle DRM preferred.
Experience maintaining applications in Linux or AIX and Windows.
Proven ability to automate tasks via UNIX shell scripting or PowerShell.
Exposure to ETL tools like Informatica PowerCenter.
Experience with enterprise scheduling software like CA ESP Workload Automation.
Familiarity with cloud technologies (AWS, Azure, or GCP).
Experience using web servers, application containers, caching technologies, and solid knowledge of relational database design and development (SQL, stored procedures, data modeling).
Experience with build tools (Git, Maven, Jenkins) and ability to write comprehensive unit and integration tests.
Familiarity with Agile methodologies.
Experience in automation tools and scripting for production support tasks.
Banking or financial services experience.
Other Job Requirements / Working Conditions Sitting: Constantly (More than 50% of the time)
Standing: Frequently (25% - 50% of the time)
Walking: Frequently (25% - 50% of the time)
Visual / Audio / Speaking: Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding: Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability: Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel: Minimal and up to 10%
For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:
All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, including medical, dental, vision, life insurance, disability, flexible spending accounts, and a 401k plan. Vacation, sick days, and holidays are provided as described in the benefits information.
Truist is an Equal Opportunity Employer
that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
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Responsibilities
Identify, troubleshoot, and resolve lower to medium-priority technical issues with guidance from senior engineers, ensuring minimal disruption to business operations.
Support day-to-day monitoring of system performance and use monitoring tools (e.g., Splunk, Dynatrace, CloudWatch) to detect anomalies and take corrective actions.
Collaborate with cross-functional teams to resolve technical incidents and escalate higher-complexity issues to senior engineers as needed.
Assist in automating routine production support tasks by developing or modifying scripts and tools.
Maintain documentation for production issues, troubleshooting steps, and system configurations, contributing to the shared knowledge base.
Participate in incident, problem, and change management processes, following ITIL best practices.
Perform root cause analysis for recurring issues and assist senior engineers in implementing permanent fixes to improve system stability.
Support the implementation of process improvements to enhance system performance and minimize downtime.
Assist with mentoring and supporting junior-level engineers, providing guidance as needed.
Qualifications
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
Four to eight years of experience in production support, systems engineering, database engineering or related technical roles.
Experience with IT Service Management (ITSM) tools such as ServiceNow; solid understanding of incident, problem, and change management processes.
Proficiency in using monitoring tools like Splunk, Dynatrace, or CloudWatch to detect and resolve system performance issues.
Strong analytical and problem-solving skills, with the ability to assist in root cause analysis and incident resolution.
Ability to work independently on lower-to-medium priority incidents and escalate complex issues when necessary.
Preferred Qualifications
Previous experience supporting mainframe-based applications that depend on COBOL programs and CICS.
Minimum of 4 years of experience as an application system administrator, software engineer, and/or application developer.
Experience with Oracle Financial Services Analytical Applications (OFSAA) as a system administrator or developer, with experience in Oracle Hyperion Financial Management or Oracle DRM preferred.
Experience maintaining applications in Linux or AIX and Windows.
Proven ability to automate tasks via UNIX shell scripting or PowerShell.
Exposure to ETL tools like Informatica PowerCenter.
Experience with enterprise scheduling software like CA ESP Workload Automation.
Familiarity with cloud technologies (AWS, Azure, or GCP).
Experience using web servers, application containers, caching technologies, and solid knowledge of relational database design and development (SQL, stored procedures, data modeling).
Experience with build tools (Git, Maven, Jenkins) and ability to write comprehensive unit and integration tests.
Familiarity with Agile methodologies.
Experience in automation tools and scripting for production support tasks.
Banking or financial services experience.
Other Job Requirements / Working Conditions Sitting: Constantly (More than 50% of the time)
Standing: Frequently (25% - 50% of the time)
Walking: Frequently (25% - 50% of the time)
Visual / Audio / Speaking: Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding: Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability: Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel: Minimal and up to 10%
For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:
All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, including medical, dental, vision, life insurance, disability, flexible spending accounts, and a 401k plan. Vacation, sick days, and holidays are provided as described in the benefits information.
Truist is an Equal Opportunity Employer
that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
#J-18808-Ljbffr