AutoNation
Service Advisor - AutoNation Ford Torrance
AutoNation, Torrance, California, United States, 90504
Overview
Join to apply for the
Service Advisor - AutoNation Ford Torrance
role at
AutoNation . As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. You’ll use your communication skills and automotive knowledge, along with leading-edge technology, to uncover selling opportunities that keep drivers safe in their vehicles. Responsibilities
Set, confirm and prepare for appointments with customers so they can have a great service experience Meet or exceed targeted sales goals and the targeted customer satisfaction index Greet customers in a friendly manner when they arrive Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle Produce repair orders for customers, including cost and time estimates, with full transparency Communicate frequently with technicians and parts associates to ensure timely completion of work Follow up with customers on the status of their vehicle, based on how the customer wants to be informed Follow up with customers to ensure satisfaction Gain superior product knowledge to effectively help customers Provide an exceptional customer experience to drive loyalty Qualifications
High school diploma or equivalent Proven ability to provide an exceptional customer experience Ability to set and achieve targeted goals Prior sales experience preferred but not required Demonstrated communication, consultative, interpersonal and organizational skills The willingness to follow up with customers Experience and desire to work with technology Valid in-state driver’s license and an acceptable, safe driving record Compensation and Benefits
Commission-based role estimated between $2K - $10K Competitive compensation and 401k matching Insurance plans (health, dental, vision) and maternity benefits for work-life balance Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear Access discounts through YouDecide (offers from top providers and retailers) Support through the DRVPNK mission to raise and donate to cancer research and treatment About AutoNation
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, services, and solutions across a nationwide network of dealerships. Through DRV PNK, AutoNation has raised funds for cancer-related causes, reflecting a commitment to associates, customers, and communities. AutoNation is committed to a diverse, equitable, and inclusive workplace and encourages candidates from all backgrounds to apply.
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Join to apply for the
Service Advisor - AutoNation Ford Torrance
role at
AutoNation . As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. You’ll use your communication skills and automotive knowledge, along with leading-edge technology, to uncover selling opportunities that keep drivers safe in their vehicles. Responsibilities
Set, confirm and prepare for appointments with customers so they can have a great service experience Meet or exceed targeted sales goals and the targeted customer satisfaction index Greet customers in a friendly manner when they arrive Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle Produce repair orders for customers, including cost and time estimates, with full transparency Communicate frequently with technicians and parts associates to ensure timely completion of work Follow up with customers on the status of their vehicle, based on how the customer wants to be informed Follow up with customers to ensure satisfaction Gain superior product knowledge to effectively help customers Provide an exceptional customer experience to drive loyalty Qualifications
High school diploma or equivalent Proven ability to provide an exceptional customer experience Ability to set and achieve targeted goals Prior sales experience preferred but not required Demonstrated communication, consultative, interpersonal and organizational skills The willingness to follow up with customers Experience and desire to work with technology Valid in-state driver’s license and an acceptable, safe driving record Compensation and Benefits
Commission-based role estimated between $2K - $10K Competitive compensation and 401k matching Insurance plans (health, dental, vision) and maternity benefits for work-life balance Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear Access discounts through YouDecide (offers from top providers and retailers) Support through the DRVPNK mission to raise and donate to cancer research and treatment About AutoNation
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, services, and solutions across a nationwide network of dealerships. Through DRV PNK, AutoNation has raised funds for cancer-related causes, reflecting a commitment to associates, customers, and communities. AutoNation is committed to a diverse, equitable, and inclusive workplace and encourages candidates from all backgrounds to apply.
#J-18808-Ljbffr