RevolutionParts
Customer Success Manager III, Enterprise
RevolutionParts is a pioneering force in the automotive eCommerce realm, seeking passionate and talented individuals to join our team. We empower automotive brands to maximize online sales through streamlined, user-friendly solutions and top-notch customer service. As a Customer Success Manager, Enterprise, you will guide our customers to success, leading the charge in implementing our cutting-edge e-commerce platform and driving widespread adoption. You will forge strong, long-lasting relationships with our customers, positioning yourself as their trusted partner throughout their journey with us. Using your consultative skills, you will offer valuable insights to our Product team and beyond, embodying our customer-centric ethos and serving as a beacon of empathy and expertise for our most valued clients. Responsibilities Work with key corporate stakeholders to define key program success metrics and identify areas of opportunity for expansion. Introduce car dealers to basic eCommerce and digital marketing strategies, including SEO, email marketing, and PPC. Collaborate with Customer Support to resolve emerging or outstanding e-commerce/website/webstore functionality issues. Navigate CS Tools and systems, including Salesforce, ChurnZero, Matik, and ZenDesk. Handle tough conversations, escalated customers, and cancellation requests. Requirements At least 4 to 5 years of previous account management in a SaaS e-commerce technology company. Strong skills in using Excel to perform data analysis. Knowledge of e-commerce industry updates and experience with eCommerce platforms like Shopify, WooCommerce, Magento, BigCommerce. Strong verbal and written communication skills, great people skills, and an outgoing personality. Experience managing multiple projects for enterprise clients and knowledge of digital products, including SEO, PPC, Google Adwords & Analytics experiences. RevolutionParts is proud to provide a comprehensive employment package, including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. We value diversity in backgrounds and thoughts and are an Equal Opportunity Employer. Please note that you will only receive correspondence through the Lever ATS or from a @revolutionparts.com email address. If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication.
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RevolutionParts is a pioneering force in the automotive eCommerce realm, seeking passionate and talented individuals to join our team. We empower automotive brands to maximize online sales through streamlined, user-friendly solutions and top-notch customer service. As a Customer Success Manager, Enterprise, you will guide our customers to success, leading the charge in implementing our cutting-edge e-commerce platform and driving widespread adoption. You will forge strong, long-lasting relationships with our customers, positioning yourself as their trusted partner throughout their journey with us. Using your consultative skills, you will offer valuable insights to our Product team and beyond, embodying our customer-centric ethos and serving as a beacon of empathy and expertise for our most valued clients. Responsibilities Work with key corporate stakeholders to define key program success metrics and identify areas of opportunity for expansion. Introduce car dealers to basic eCommerce and digital marketing strategies, including SEO, email marketing, and PPC. Collaborate with Customer Support to resolve emerging or outstanding e-commerce/website/webstore functionality issues. Navigate CS Tools and systems, including Salesforce, ChurnZero, Matik, and ZenDesk. Handle tough conversations, escalated customers, and cancellation requests. Requirements At least 4 to 5 years of previous account management in a SaaS e-commerce technology company. Strong skills in using Excel to perform data analysis. Knowledge of e-commerce industry updates and experience with eCommerce platforms like Shopify, WooCommerce, Magento, BigCommerce. Strong verbal and written communication skills, great people skills, and an outgoing personality. Experience managing multiple projects for enterprise clients and knowledge of digital products, including SEO, PPC, Google Adwords & Analytics experiences. RevolutionParts is proud to provide a comprehensive employment package, including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. We value diversity in backgrounds and thoughts and are an Equal Opportunity Employer. Please note that you will only receive correspondence through the Lever ATS or from a @revolutionparts.com email address. If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication.
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