Alterra Mountain Company
eCommerce Product & Support Analyst
Alterra Mountain Company, Denver, Colorado, United States, 80285
Year Round
Company Overview
Alterra Mountain Company is a family of iconic year‑round mountain destinations, the world’s largest heli‑skiing operation, and the Ikon Pass – the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado, Alterra exists to shape the future of mountain adventure. What We Offer
Free Ikon Pass for eligible employees plus additional skiing/riding privileges for employees and their dependents Discounted skiing/riding for friends and family Flexible Time Off (FTO) and Paid Time Off (PTO) policies Generous discounts on outdoor gear, apparel, rental cars, etc. Medical, dental, vision, life, AD&D, short‑term & long‑term disability, EAP, HSAs, FSAs, and more 401(k) plan with generous company match Paid parental leave of up to 6 weeks Commuter benefits (Denver employees only) Flexible/hybrid workplace policy empowering remote work while encouraging regular in‑person collaboration at our dog‑friendly Denver headquarters Position Summary
The Advanced Purchase Platform team is seeking a Business Analyst with product build and support experience, preferably in the ski industry. The eCommerce Product and Support Analyst will assist the Ecommerce Product Operations Manager with routine store build and maintenance, executing business requirement gathering, product build, launch, maintenance, and support. The role works remotely and collaborates with cross‑functional teams at headquarters and resort locations. The Product Operations team supports destinations 7 days a week via Alterra’s ticketing system and must meet SLA agreements. The analyst will also aid new destination e‑commerce implementations. Essential Duties
General Responsibilities
Provide day‑to‑day support to resort stakeholders on configuration and troubleshooting of eCommerce and call‑center products, identifying opportunities to solve business and operations challenges Build and support eCommerce products, including taxonomy, attributes, pricing, and promotions Collect and execute new product build requirements and product change requests Configure and train on new eCommerce and call‑center installations Develop products for KPI measurement and testing Implement product optimization tests for the merchandising team Perform ongoing quality control and go‑live quality checks Proactively share improvement ideas for the destination eCommerce experience Define and validate new functionality Work independently while maintaining effective communication on a fully remote team Required Qualifications
Ability to work cross‑functionally with headquarters IT and Marketing Experience collaborating with distributed resort personnel (IT, Marketing, Call Center) Ability to uncover needs users may not articulate themselves Skill in identifying requirements to ensure end‑to‑end service performance Strong influence on business decisions and ability to educate stakeholders on solution context Experience managing vendor interactions across the application stack Proficiency with Microsoft Office suite (Excel, Word, PowerPoint, Visio) and Fresh Service Excellent written and verbal communication skills Attention to detail across all aspects of tasks Domain knowledge of hospitality, travel, and leisure industries Experience building or managing products within a point‑of‑sale system Preferred Requirements
3+ years hands‑on experience with the Inntopia central reservation platform or Aspenware Commerce 2+ years hands‑on experience with a commercial eCommerce platform, call‑center environment, and resort setting (ski preferred) Working knowledge of Aspenware e‑commerce platform and Inntopia central reservation/e‑commerce platform Education Requirements
Bachelor’s degree, or equivalent combination of education and experience. Compensation
Denver area base salary range: $67,000 – $87,000 per year. Total compensation includes short‑term and long‑term incentives and region‑specific benefits. Application Details
Application Deadline: This position is open and still accepting applications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. Alterra Mountain Company and its affiliates are equal opportunity employers.
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Alterra Mountain Company is a family of iconic year‑round mountain destinations, the world’s largest heli‑skiing operation, and the Ikon Pass – the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado, Alterra exists to shape the future of mountain adventure. What We Offer
Free Ikon Pass for eligible employees plus additional skiing/riding privileges for employees and their dependents Discounted skiing/riding for friends and family Flexible Time Off (FTO) and Paid Time Off (PTO) policies Generous discounts on outdoor gear, apparel, rental cars, etc. Medical, dental, vision, life, AD&D, short‑term & long‑term disability, EAP, HSAs, FSAs, and more 401(k) plan with generous company match Paid parental leave of up to 6 weeks Commuter benefits (Denver employees only) Flexible/hybrid workplace policy empowering remote work while encouraging regular in‑person collaboration at our dog‑friendly Denver headquarters Position Summary
The Advanced Purchase Platform team is seeking a Business Analyst with product build and support experience, preferably in the ski industry. The eCommerce Product and Support Analyst will assist the Ecommerce Product Operations Manager with routine store build and maintenance, executing business requirement gathering, product build, launch, maintenance, and support. The role works remotely and collaborates with cross‑functional teams at headquarters and resort locations. The Product Operations team supports destinations 7 days a week via Alterra’s ticketing system and must meet SLA agreements. The analyst will also aid new destination e‑commerce implementations. Essential Duties
General Responsibilities
Provide day‑to‑day support to resort stakeholders on configuration and troubleshooting of eCommerce and call‑center products, identifying opportunities to solve business and operations challenges Build and support eCommerce products, including taxonomy, attributes, pricing, and promotions Collect and execute new product build requirements and product change requests Configure and train on new eCommerce and call‑center installations Develop products for KPI measurement and testing Implement product optimization tests for the merchandising team Perform ongoing quality control and go‑live quality checks Proactively share improvement ideas for the destination eCommerce experience Define and validate new functionality Work independently while maintaining effective communication on a fully remote team Required Qualifications
Ability to work cross‑functionally with headquarters IT and Marketing Experience collaborating with distributed resort personnel (IT, Marketing, Call Center) Ability to uncover needs users may not articulate themselves Skill in identifying requirements to ensure end‑to‑end service performance Strong influence on business decisions and ability to educate stakeholders on solution context Experience managing vendor interactions across the application stack Proficiency with Microsoft Office suite (Excel, Word, PowerPoint, Visio) and Fresh Service Excellent written and verbal communication skills Attention to detail across all aspects of tasks Domain knowledge of hospitality, travel, and leisure industries Experience building or managing products within a point‑of‑sale system Preferred Requirements
3+ years hands‑on experience with the Inntopia central reservation platform or Aspenware Commerce 2+ years hands‑on experience with a commercial eCommerce platform, call‑center environment, and resort setting (ski preferred) Working knowledge of Aspenware e‑commerce platform and Inntopia central reservation/e‑commerce platform Education Requirements
Bachelor’s degree, or equivalent combination of education and experience. Compensation
Denver area base salary range: $67,000 – $87,000 per year. Total compensation includes short‑term and long‑term incentives and region‑specific benefits. Application Details
Application Deadline: This position is open and still accepting applications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. Alterra Mountain Company and its affiliates are equal opportunity employers.
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