SouthEast Alaska Regional Health Consortium (SEARHC)
Primary Care Coordinator
SouthEast Alaska Regional Health Consortium (SEARHC), Juneau, Alaska, us, 99812
Overview
Patient Care Coordinator manages and coordinates all aspects of a patient’s care, working closely with the care team to ensure treatment plans are followed and the patient’s needs are met. Responsibilities
Assists the care team in coordinating safe, timely, effective, efficient, equitable, patient-centered care. Assesses self-management skills of patients and caregivers and encourages wellness and autonomy through support, training and coordination of community and/or referred services. Communicates regularly with patients and caregivers regarding Plan of Care (POC). Responsible for management and coordination of internal and external referrals. Acts as a communication portal between patients and their care team, sharing lab results with patients, generating patient letters, and completing relevant forms as needed. Performed patient outreach by telephone or text to encourage patients to schedule with the care team. Supports care coordination within and outside of the SEARHC health system to ensure a consistent, effective, supportive system of care. Facilitates efficient clinic flow and utilization. Tracks and maintains case management and coordination data. Monitors normal patient progress and tracks outcomes using SEARHC standards of performance and care. Advocates for patients and patient caregivers at the service-delivery level, empowers patient decision-making and self-care, and addresses patient needs in a timely manner. Facilitates patient outreach utilizing patient health and quality data. Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment, and maintains compliance with annual competencies. Identifies community resources, fosters partnerships, and utilizes resources effectively. Workload distribution: 50% referral management, 25% patient outreach, 25% care team communication. Other duties as assigned. Education, Certifications, and Licenses Required
Associate’s degree or 2 years of college preferably in social work, social services, healthcare administration, business administration, or related field OR 2 years of relevant professional experience may be exchanged for a degree or coursework. A Bachelor’s degree in a relevant field may be exchanged for all required experience. Basic Life Support preferred. Experience Required
2 years of healthcare, behavioral health, dental, or relevant administrative experience required. Internal candidates with at least 2 years of experience working in a front or back-office role may be considered for this role. Knowledge, Skills, and Abilities
Knowledge of available services at SEARHC, other tribal health organizations in Alaska, and the community. The clinical process and the ability to apply this knowledge in the working environment. Customer service principles. Safety and infection control principles. Skills
Assessment, anticipation of needs, and data collection. Use of equipment such as computers and medical devices. Oral and written communications. Ability
Work in teams with Providers, Nurses and other healthcare personnel. Computer Skills
Proficient in Microsoft Office Products including Word, Excel, and PowerPoint. Other Qualifications
Excellent communication and interpersonal skills Strong organizational and time management abilities Teamwork Proficient in EHR systems Travel
Travel not required Safety and Risk Management Responsibilities
Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions. Physical Demands
The employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 50 lbs. Work Environment
The noise level in the work environment is usually moderate. Required Certifications #J-18808-Ljbffr
Patient Care Coordinator manages and coordinates all aspects of a patient’s care, working closely with the care team to ensure treatment plans are followed and the patient’s needs are met. Responsibilities
Assists the care team in coordinating safe, timely, effective, efficient, equitable, patient-centered care. Assesses self-management skills of patients and caregivers and encourages wellness and autonomy through support, training and coordination of community and/or referred services. Communicates regularly with patients and caregivers regarding Plan of Care (POC). Responsible for management and coordination of internal and external referrals. Acts as a communication portal between patients and their care team, sharing lab results with patients, generating patient letters, and completing relevant forms as needed. Performed patient outreach by telephone or text to encourage patients to schedule with the care team. Supports care coordination within and outside of the SEARHC health system to ensure a consistent, effective, supportive system of care. Facilitates efficient clinic flow and utilization. Tracks and maintains case management and coordination data. Monitors normal patient progress and tracks outcomes using SEARHC standards of performance and care. Advocates for patients and patient caregivers at the service-delivery level, empowers patient decision-making and self-care, and addresses patient needs in a timely manner. Facilitates patient outreach utilizing patient health and quality data. Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment, and maintains compliance with annual competencies. Identifies community resources, fosters partnerships, and utilizes resources effectively. Workload distribution: 50% referral management, 25% patient outreach, 25% care team communication. Other duties as assigned. Education, Certifications, and Licenses Required
Associate’s degree or 2 years of college preferably in social work, social services, healthcare administration, business administration, or related field OR 2 years of relevant professional experience may be exchanged for a degree or coursework. A Bachelor’s degree in a relevant field may be exchanged for all required experience. Basic Life Support preferred. Experience Required
2 years of healthcare, behavioral health, dental, or relevant administrative experience required. Internal candidates with at least 2 years of experience working in a front or back-office role may be considered for this role. Knowledge, Skills, and Abilities
Knowledge of available services at SEARHC, other tribal health organizations in Alaska, and the community. The clinical process and the ability to apply this knowledge in the working environment. Customer service principles. Safety and infection control principles. Skills
Assessment, anticipation of needs, and data collection. Use of equipment such as computers and medical devices. Oral and written communications. Ability
Work in teams with Providers, Nurses and other healthcare personnel. Computer Skills
Proficient in Microsoft Office Products including Word, Excel, and PowerPoint. Other Qualifications
Excellent communication and interpersonal skills Strong organizational and time management abilities Teamwork Proficient in EHR systems Travel
Travel not required Safety and Risk Management Responsibilities
Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions. Physical Demands
The employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 50 lbs. Work Environment
The noise level in the work environment is usually moderate. Required Certifications #J-18808-Ljbffr