PriorityPet Urgent Care
Veterinary Practice Manager
PriorityPet Urgent Care, Clayton, North Carolina, United States, 27520
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Veterinary Practice Manager
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PriorityPet Urgent Care We are looking for a courteous and experienced veterinary practice manager to coordinate and manage all office administration procedures. The veterinary practice manager’s responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently. You should also be able to answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs. Overview
Priority Pet Urgent Care of Clayton is open to provide urgent care for pets, with operating hours Thursday through Monday from 4pm to 12 Midnight. We are building a team committed to high-quality medicine and compassionate care using a state-of-the-art facility. Job Duties
Make informal recommendations to the veterinary regional manager concerning staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists. Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals. Recruit/Hire/Onboard appropriate staff members; terminate staff members who do not follow guidelines, policies, and protocols, including handling job descriptions and assisting with setting salaries. Market the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events. Resolve informal employee complaints, provide explanations of hospital policies and procedures; maintain effective employee-management communication. Obtain information from owners to complete records, give instructions for scheduling appointments and therapeutic activities, and relay practitioners’ orders for animal care and treatment. Ensure pet owners' complaints are promptly addressed and resolved. Prepare employee work schedules and manage the office staff. Answer telephone calls in a polite and professional manner. Establish inventory control to assure adequate stocks of supplies, review prices, and manage inventory including controlled drugs, equipment, returns, and related processes. Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA. Ensure payroll is completed and submitted accurately and on time. Establish good relationships with vendors to optimize support for the hospital. Notify veterinary staff promptly of emergency cases and interview suitable office staff candidates, providing training as needed. Perform other duties as assigned. Qualifications
Experienced or Certified Veterinary Practice Manager (CVPM) with a minimum of 2 years of management experience preferred, or 3+ years veterinary experience preferred. Strong leadership, communication, and motivational skills; ability to direct, guide, and assist a group of individuals. Ability to work well with all team members and ensure actions support the hospital, the doctors, and the practice philosophy. Compassionate and calm team-player. Strong communication skills and the ability to multitask. Highly organized with computer skills. Knowledge of hospital procedures for assembling patient records and recording orders for patient activities, diet, tests, and treatments to maintain accurate patient information. Knowledge of veterinary terminology to accurately enter information into patient records. Ability to show unbiased judgment when managing people and make fair recommendations regarding personnel issues and disciplinary actions. Self-starter with the desire to continue to advance knowledge and skillset. Open availability with flexibility to change hours based on hospital needs. Additional Information
Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) Employee Assistance Program Paid Vacation and Sick Time for ALL Employees Paid Bereavement Program Paid Parental Leave Program Competitive Compensation Continuing Education Allowance (applies to licensed/registered/certified roles) Tuition Assistance Program Access to a CVA/CVT/CVPM Partnership through Penn Foster Career Development Opportunities Referral Bonus Program for most positions Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses, etc.) Hiring eligibility may be contingent on a candidate authorizing and completing a satisfactory background check. Note – some benefits may vary for full-time vs part-time status. For additional details, including our full equal opportunity statement, and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/
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Veterinary Practice Manager
role at
PriorityPet Urgent Care We are looking for a courteous and experienced veterinary practice manager to coordinate and manage all office administration procedures. The veterinary practice manager’s responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently. You should also be able to answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs. Overview
Priority Pet Urgent Care of Clayton is open to provide urgent care for pets, with operating hours Thursday through Monday from 4pm to 12 Midnight. We are building a team committed to high-quality medicine and compassionate care using a state-of-the-art facility. Job Duties
Make informal recommendations to the veterinary regional manager concerning staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists. Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals. Recruit/Hire/Onboard appropriate staff members; terminate staff members who do not follow guidelines, policies, and protocols, including handling job descriptions and assisting with setting salaries. Market the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events. Resolve informal employee complaints, provide explanations of hospital policies and procedures; maintain effective employee-management communication. Obtain information from owners to complete records, give instructions for scheduling appointments and therapeutic activities, and relay practitioners’ orders for animal care and treatment. Ensure pet owners' complaints are promptly addressed and resolved. Prepare employee work schedules and manage the office staff. Answer telephone calls in a polite and professional manner. Establish inventory control to assure adequate stocks of supplies, review prices, and manage inventory including controlled drugs, equipment, returns, and related processes. Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA. Ensure payroll is completed and submitted accurately and on time. Establish good relationships with vendors to optimize support for the hospital. Notify veterinary staff promptly of emergency cases and interview suitable office staff candidates, providing training as needed. Perform other duties as assigned. Qualifications
Experienced or Certified Veterinary Practice Manager (CVPM) with a minimum of 2 years of management experience preferred, or 3+ years veterinary experience preferred. Strong leadership, communication, and motivational skills; ability to direct, guide, and assist a group of individuals. Ability to work well with all team members and ensure actions support the hospital, the doctors, and the practice philosophy. Compassionate and calm team-player. Strong communication skills and the ability to multitask. Highly organized with computer skills. Knowledge of hospital procedures for assembling patient records and recording orders for patient activities, diet, tests, and treatments to maintain accurate patient information. Knowledge of veterinary terminology to accurately enter information into patient records. Ability to show unbiased judgment when managing people and make fair recommendations regarding personnel issues and disciplinary actions. Self-starter with the desire to continue to advance knowledge and skillset. Open availability with flexibility to change hours based on hospital needs. Additional Information
Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) Employee Assistance Program Paid Vacation and Sick Time for ALL Employees Paid Bereavement Program Paid Parental Leave Program Competitive Compensation Continuing Education Allowance (applies to licensed/registered/certified roles) Tuition Assistance Program Access to a CVA/CVT/CVPM Partnership through Penn Foster Career Development Opportunities Referral Bonus Program for most positions Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses, etc.) Hiring eligibility may be contingent on a candidate authorizing and completing a satisfactory background check. Note – some benefits may vary for full-time vs part-time status. For additional details, including our full equal opportunity statement, and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/
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