Werfen North America
Field Service Engineer I (Onsite Bedford, MA)
Werfen North America, Bedford, Massachusetts, us, 01730
Overview
Amazing Total Rewards for our Onsite Field Service Engineers! Generous Base Salary + Incentive Compensation 8% 401k Match (dollar for dollar!) Comprehensive Health Care Benefits Company paid Life Insurance Flexible Spending Account (FSA) Tuition Reimbursement Talk to your recruiter for full offerings! Position Summary
Under direction of the Area Service Manager, develops customer satisfaction through technical repair, installation, training, operation, and maintenance of Werfen instruments and systems. Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager. Responsibilities
Key Accountabilities
Provides highly visable customer support through the performance of on-site installations and neccessary diagnostics. troubleshooting, service and repairof complex instruments and systems. Performs routine and some non-routines technical repairs of all systems. This includes updates, retrofits, PMs and product enhancements. Instructs customers in the proper operation, maintenance and troubleshooting of Werfen instruments and systems Is responsible for complying with all appropriate regulatory bodies (FDA, ISO and Health Canada) mandated policies, procedures, work instructions, and records Serves as a company liaison with customers. Responsible for routine interaction with sales counterparts with respect to cusstomer situations, updates, and lead generation Assures financial stability and viability of territory by promoting and selling service agreements, PMs, and other services Other duties and responsibilities as assigned by the Area Service Manager Budget Managed (if applicable)
N/A Internal Networking/Key Relationships
TBD based on departmental needs Skills & Capabilities
Approachability; Command Skills; Listening; Presentation Skills; Functional/Technical Skills Qualifications
Min Knowledge & Experience required for the position:
Associates Degree in Electronics, Biomedical Engineering, Medical Technology or related industry. Must posses some organizational skills, the ability to multi-task, work under pressure and exercise good judgment. Ability to communicate effectively with customers, peers and management through oral and written presentations / reports Must have some basic MS Office Skills (Word, Excel and PowerPoint) including the ability to manipulate data and build presentations Travel is required. International Mobility
Required: no Travel Requirements
Minimum 30% by auto in primary assigned territory. Minimum 10% by air for training, business meetings and/or support to customers outside primary or assigned territory. Referrals increase your chances of interviewing at Werfen North America by 2x Get notified about new Field Services Engineer jobs in Bedford, MA. Field Service Technician (Louisville or Dallas)
Holliston, MA $60,000.00-$100,000.00 1 day ago Residential HVAC Service Technician - Sign on Bonus up to $5,000! - Veterans Encouraged to Apply!
Accelerated Technicians-Acura of Peabody
Maintenance Technician - Pay up to $30/hr
Nashua, NH $100,000.00-$150,000.00 1 week ago
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Amazing Total Rewards for our Onsite Field Service Engineers! Generous Base Salary + Incentive Compensation 8% 401k Match (dollar for dollar!) Comprehensive Health Care Benefits Company paid Life Insurance Flexible Spending Account (FSA) Tuition Reimbursement Talk to your recruiter for full offerings! Position Summary
Under direction of the Area Service Manager, develops customer satisfaction through technical repair, installation, training, operation, and maintenance of Werfen instruments and systems. Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager. Responsibilities
Key Accountabilities
Provides highly visable customer support through the performance of on-site installations and neccessary diagnostics. troubleshooting, service and repairof complex instruments and systems. Performs routine and some non-routines technical repairs of all systems. This includes updates, retrofits, PMs and product enhancements. Instructs customers in the proper operation, maintenance and troubleshooting of Werfen instruments and systems Is responsible for complying with all appropriate regulatory bodies (FDA, ISO and Health Canada) mandated policies, procedures, work instructions, and records Serves as a company liaison with customers. Responsible for routine interaction with sales counterparts with respect to cusstomer situations, updates, and lead generation Assures financial stability and viability of territory by promoting and selling service agreements, PMs, and other services Other duties and responsibilities as assigned by the Area Service Manager Budget Managed (if applicable)
N/A Internal Networking/Key Relationships
TBD based on departmental needs Skills & Capabilities
Approachability; Command Skills; Listening; Presentation Skills; Functional/Technical Skills Qualifications
Min Knowledge & Experience required for the position:
Associates Degree in Electronics, Biomedical Engineering, Medical Technology or related industry. Must posses some organizational skills, the ability to multi-task, work under pressure and exercise good judgment. Ability to communicate effectively with customers, peers and management through oral and written presentations / reports Must have some basic MS Office Skills (Word, Excel and PowerPoint) including the ability to manipulate data and build presentations Travel is required. International Mobility
Required: no Travel Requirements
Minimum 30% by auto in primary assigned territory. Minimum 10% by air for training, business meetings and/or support to customers outside primary or assigned territory. Referrals increase your chances of interviewing at Werfen North America by 2x Get notified about new Field Services Engineer jobs in Bedford, MA. Field Service Technician (Louisville or Dallas)
Holliston, MA $60,000.00-$100,000.00 1 day ago Residential HVAC Service Technician - Sign on Bonus up to $5,000! - Veterans Encouraged to Apply!
Accelerated Technicians-Acura of Peabody
Maintenance Technician - Pay up to $30/hr
Nashua, NH $100,000.00-$150,000.00 1 week ago
#J-18808-Ljbffr