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Client Success Consultant
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Jobs via Dice Client Success Consultant – Global Fraud Solutions
We are seeking a Client Success Consultant within the Global Fraud Solutions (GFS) team, as part of TransUnion's Global Solutions organization. This role focuses on ensuring our Fraud customers achieve their desired outcomes and maximize the value of our solutions. The ideal candidate will possess strong relationship management skills, technical expertise, and a customer‑centric mindset. Key Responsibilities
Own and nurture customer relationships post‑sale, ensuring satisfaction and long‑term success Collaborate with Sales teams to ensure a seamless hand‑off from pre‑sales to post‑sales Develop and execute comprehensive Customer Success Plans tailored to individual customer needs Organize and lead customer Quarterly or Monthly Business Reviews to demonstrate the value delivered to customers, in partnership with Sales leaders Partner with Operations, Data Science, and Technology teams to streamline implementations and resolve technical issues Identify and qualify expansion opportunities, generating leads for upsell and cross‑sell initiatives Required Qualifications
7+ years of relevant experience required Minimum Bachelor’s degree in Business, Marketing, Engineering, Data Science, or related field is preferred Previous experience in fraud management/operations, software sales/customer success, account management, consulting, or related fields is preferred Strong organizational abilities to manage multiple accounts and prioritize tasks effectively Fraud subject‑matter expert; experience in fraud management/operations is a strong plus Experience with Salesforce and other customer success platforms a plus Benefits
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non‑exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long‑term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. EEO Statement
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans.
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Client Success Consultant
role at
Jobs via Dice Client Success Consultant – Global Fraud Solutions
We are seeking a Client Success Consultant within the Global Fraud Solutions (GFS) team, as part of TransUnion's Global Solutions organization. This role focuses on ensuring our Fraud customers achieve their desired outcomes and maximize the value of our solutions. The ideal candidate will possess strong relationship management skills, technical expertise, and a customer‑centric mindset. Key Responsibilities
Own and nurture customer relationships post‑sale, ensuring satisfaction and long‑term success Collaborate with Sales teams to ensure a seamless hand‑off from pre‑sales to post‑sales Develop and execute comprehensive Customer Success Plans tailored to individual customer needs Organize and lead customer Quarterly or Monthly Business Reviews to demonstrate the value delivered to customers, in partnership with Sales leaders Partner with Operations, Data Science, and Technology teams to streamline implementations and resolve technical issues Identify and qualify expansion opportunities, generating leads for upsell and cross‑sell initiatives Required Qualifications
7+ years of relevant experience required Minimum Bachelor’s degree in Business, Marketing, Engineering, Data Science, or related field is preferred Previous experience in fraud management/operations, software sales/customer success, account management, consulting, or related fields is preferred Strong organizational abilities to manage multiple accounts and prioritize tasks effectively Fraud subject‑matter expert; experience in fraud management/operations is a strong plus Experience with Salesforce and other customer success platforms a plus Benefits
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non‑exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long‑term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. EEO Statement
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans.
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