MD Anderson Cancer Center
Per Diem Advanced Practice Provider, Lead Care Manager
MD Anderson Cancer Center, Houston, Texas, United States, 77246
Overview
Position Title: Advanced Practice Lead Care Manager askMDAnderson Department: Clinical Programs askMDAnderson Division: Patient Experience Reports to: APP Clinical Manager Shift Hours : 19 hours per week. Saturdays, 9:00am – 7:30pm. Sundays, 9:00am – 6:30pm. Weekend Rotation: 5 out of 6 weekends (Saturday – Sunday) in a 6-week schedule set. One weekend off in a 6-week scheduled block. Staff will be scheduled during the weekday during their off weekend. Holiday Commitment : 1 major bundled holiday. 3 minor holidays. Considered a part of the “ride out” team and essential commitment to show up to 1MC. Mission Statement
MD Anderson Cancer Center – The mission of The University of Texas MD Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research, and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees, and the public. Position Summary
The primary purpose of the Clinical Programs of askMDAnderson is to provide transitions in care and after-hour triage via phone and online communication for patients, family, and caregivers after they have visited the MD Anderson Cancer Center. These programs support our patients’ need for access to care evenings and weekends and serves as the front-line healthcare resource for anyone who needs clinical support. This position requires a wide depth and knowledge pertaining to cancer care and demonstrates consistently strong communication skills, motivational interviewing, and knowledge of cancer as well as relevant MD Anderson services and resources. Shifts vary as Per Diem APP, covering primarily weekends (Saturday & Sunday) including evenings, nights and holidays any day of the week where staffing need is high. The APP will maintain their clinical practice necessary to maintain licensure, certification, and clinical knowledge competency to provide safe and high-quality patient care. Key Functions
CONNECT discharge phone call program
Responds telephonically or by online communications to clinical alerts for medication questions, care instructions, follow up appointments, post discharge DME, home health, or others resource needs necessary to prevent unnecessary readmissions or ER visits. Closes all care gaps using approved resources and oncology clinical expertise. Performs proactive assessment preventing unnecessary sequelae and reminds clients to complete survey. Provides quality patient care aligned with diagnosis, age, development, and identified needs; communicates findings to physicians and families; assesses health status via medical history, physical examination, and psychosocial assessment. Communicates clearly and autonomously within the scope of nursing practice; helps navigate the MD Anderson referral process. Uses comprehensive communication and interviewing skills to respond to information requests in accordance with policies. Uses standard medical and legal disclaimers to ensure proper interpretation of professional role. Translates technical information to the client’s literacy level and uses motivational interviewing to verify understanding. Participates in data collection and management processes; documents in CONNECT program and EMR. Renders timely follow-up to all program standards; handles inquiries from challenging customers with effective communication. Conducts service recovery and uses Patient Advocacy resources to assess satisfaction and needs. Reviews team closure and response to alerts for timely response; provides care throughout disease process and coordinates services. Provides health education to patient and family on management of side effects and anticipatory teaching.
Knowledge Acquisition and Management
Acquires core cancer knowledge and MD Anderson resources; utilizes internal databases. Maintains knowledge of empirical outcomes and quality improvement initiatives. Successfully passes ONCC certification within 1 year of employment. Completes required continuing education; masters use of computer and telephony equipment. Reads new material daily and integrates knowledge into operations. Identifies resource gaps and conducts independent research to address needs. Supports colleagues with difficult inquiries; participates in change initiatives; evaluates team growth; participates in new employee training. Uses telephone data to assess performance; adopts departmental standards as goals. Serves as a resource for certification requirements and conducts quality checks with Project Manager.
Customer Service and Quality Assurance
Assesses client information needs using active listening and motivational interviewing. Tailors responses to individual needs and verifies caller understanding before ending calls. Contributes to program quality assurance and incorporates new procedures into practice. Performs quality control of call and e-mail documentation; participates in monitoring inquiries. Uses feedback to refine service; identifies new processes to improve quality and customer service. Encourages ongoing learning and demonstrates exemplary clinical practice.
Team Involvement and Leadership
Leads project teams and participates in Team Anderson activities. Contributes to problem-solving and reports obstacles; leads department activities as assigned. Adheres to MD Anderson and askMDAnderson policies; supports accountability within a just culture. Engages in yearly evaluation and professional development; strengthens practice and partnerships to improve outcomes.
Other Duties as Assigned Core Competencies
A. Self-Adaptability: work in uncertainty and change; demonstrate flexibility and resilience. B. Oral Communication: express ideas clearly in groups and one-to-one; maintain open channels of communication. C. Written Communication: convey information clearly; adapt writing to audience. Supervision
Supervisor: Clinical Director / Supervisor askMDAnderson Education
Advanced Practice RN Education Required: Master’s Degree in Nursing or Doctor of Nursing Practice. May be waived for those with Texas BON recognition prior to 1/1/2003. Graduate education must align with clinical practice area. Preferred: ONCC or AANP and/or AOCNP certification. Physician Assistant Education Required: Graduate of a PA program approved by the AMA. Experience
Experience Required: Minimum 2 years oncology in hospital or clinic; experience communicating with patients/families by phone; proficient in multitasking with MS Office and internet. Preferred: 5 years experience; telephone helpline, counseling, teaching or oncology/customer service; bilingual Spanish/English. Licenses/Certifications
APN: BON authorization to function as APRN; required limited prescriptive authority by BON. PA: NCCPA certification and Texas PA license; limited prescriptive authority may be required; BLS required; ACLS/PALS optional. Education/Experience: As defined for clinical licensure; two years APP oncology experience. Licenses: BON or TSBPAE authorization; BLS/CPR certification. Security note: May be required to satisfy security of critical infrastructure; eligibility is a condition of hire. EEO Statement: It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by policy or law. (EEO-affirmative action statement available in official policy.) Additional Information
Requisition ID: 176072 Employment Status: Per Diem Employee Status: Regular Work Week: Days, Evenings, Nights, Varied, Weekends Minimum Salary: 83,980 USD Midpoint Salary: 83,980 USD Maximum Salary: 83,980 USD FLSA: non-exempt and eligible for overtime pay Fund Type: Hard Work Location: Remote Pivotal Position: No Referral Bonus Available?: No Relocation Assistance Available?: No
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Position Title: Advanced Practice Lead Care Manager askMDAnderson Department: Clinical Programs askMDAnderson Division: Patient Experience Reports to: APP Clinical Manager Shift Hours : 19 hours per week. Saturdays, 9:00am – 7:30pm. Sundays, 9:00am – 6:30pm. Weekend Rotation: 5 out of 6 weekends (Saturday – Sunday) in a 6-week schedule set. One weekend off in a 6-week scheduled block. Staff will be scheduled during the weekday during their off weekend. Holiday Commitment : 1 major bundled holiday. 3 minor holidays. Considered a part of the “ride out” team and essential commitment to show up to 1MC. Mission Statement
MD Anderson Cancer Center – The mission of The University of Texas MD Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research, and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees, and the public. Position Summary
The primary purpose of the Clinical Programs of askMDAnderson is to provide transitions in care and after-hour triage via phone and online communication for patients, family, and caregivers after they have visited the MD Anderson Cancer Center. These programs support our patients’ need for access to care evenings and weekends and serves as the front-line healthcare resource for anyone who needs clinical support. This position requires a wide depth and knowledge pertaining to cancer care and demonstrates consistently strong communication skills, motivational interviewing, and knowledge of cancer as well as relevant MD Anderson services and resources. Shifts vary as Per Diem APP, covering primarily weekends (Saturday & Sunday) including evenings, nights and holidays any day of the week where staffing need is high. The APP will maintain their clinical practice necessary to maintain licensure, certification, and clinical knowledge competency to provide safe and high-quality patient care. Key Functions
CONNECT discharge phone call program
Responds telephonically or by online communications to clinical alerts for medication questions, care instructions, follow up appointments, post discharge DME, home health, or others resource needs necessary to prevent unnecessary readmissions or ER visits. Closes all care gaps using approved resources and oncology clinical expertise. Performs proactive assessment preventing unnecessary sequelae and reminds clients to complete survey. Provides quality patient care aligned with diagnosis, age, development, and identified needs; communicates findings to physicians and families; assesses health status via medical history, physical examination, and psychosocial assessment. Communicates clearly and autonomously within the scope of nursing practice; helps navigate the MD Anderson referral process. Uses comprehensive communication and interviewing skills to respond to information requests in accordance with policies. Uses standard medical and legal disclaimers to ensure proper interpretation of professional role. Translates technical information to the client’s literacy level and uses motivational interviewing to verify understanding. Participates in data collection and management processes; documents in CONNECT program and EMR. Renders timely follow-up to all program standards; handles inquiries from challenging customers with effective communication. Conducts service recovery and uses Patient Advocacy resources to assess satisfaction and needs. Reviews team closure and response to alerts for timely response; provides care throughout disease process and coordinates services. Provides health education to patient and family on management of side effects and anticipatory teaching.
Knowledge Acquisition and Management
Acquires core cancer knowledge and MD Anderson resources; utilizes internal databases. Maintains knowledge of empirical outcomes and quality improvement initiatives. Successfully passes ONCC certification within 1 year of employment. Completes required continuing education; masters use of computer and telephony equipment. Reads new material daily and integrates knowledge into operations. Identifies resource gaps and conducts independent research to address needs. Supports colleagues with difficult inquiries; participates in change initiatives; evaluates team growth; participates in new employee training. Uses telephone data to assess performance; adopts departmental standards as goals. Serves as a resource for certification requirements and conducts quality checks with Project Manager.
Customer Service and Quality Assurance
Assesses client information needs using active listening and motivational interviewing. Tailors responses to individual needs and verifies caller understanding before ending calls. Contributes to program quality assurance and incorporates new procedures into practice. Performs quality control of call and e-mail documentation; participates in monitoring inquiries. Uses feedback to refine service; identifies new processes to improve quality and customer service. Encourages ongoing learning and demonstrates exemplary clinical practice.
Team Involvement and Leadership
Leads project teams and participates in Team Anderson activities. Contributes to problem-solving and reports obstacles; leads department activities as assigned. Adheres to MD Anderson and askMDAnderson policies; supports accountability within a just culture. Engages in yearly evaluation and professional development; strengthens practice and partnerships to improve outcomes.
Other Duties as Assigned Core Competencies
A. Self-Adaptability: work in uncertainty and change; demonstrate flexibility and resilience. B. Oral Communication: express ideas clearly in groups and one-to-one; maintain open channels of communication. C. Written Communication: convey information clearly; adapt writing to audience. Supervision
Supervisor: Clinical Director / Supervisor askMDAnderson Education
Advanced Practice RN Education Required: Master’s Degree in Nursing or Doctor of Nursing Practice. May be waived for those with Texas BON recognition prior to 1/1/2003. Graduate education must align with clinical practice area. Preferred: ONCC or AANP and/or AOCNP certification. Physician Assistant Education Required: Graduate of a PA program approved by the AMA. Experience
Experience Required: Minimum 2 years oncology in hospital or clinic; experience communicating with patients/families by phone; proficient in multitasking with MS Office and internet. Preferred: 5 years experience; telephone helpline, counseling, teaching or oncology/customer service; bilingual Spanish/English. Licenses/Certifications
APN: BON authorization to function as APRN; required limited prescriptive authority by BON. PA: NCCPA certification and Texas PA license; limited prescriptive authority may be required; BLS required; ACLS/PALS optional. Education/Experience: As defined for clinical licensure; two years APP oncology experience. Licenses: BON or TSBPAE authorization; BLS/CPR certification. Security note: May be required to satisfy security of critical infrastructure; eligibility is a condition of hire. EEO Statement: It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by policy or law. (EEO-affirmative action statement available in official policy.) Additional Information
Requisition ID: 176072 Employment Status: Per Diem Employee Status: Regular Work Week: Days, Evenings, Nights, Varied, Weekends Minimum Salary: 83,980 USD Midpoint Salary: 83,980 USD Maximum Salary: 83,980 USD FLSA: non-exempt and eligible for overtime pay Fund Type: Hard Work Location: Remote Pivotal Position: No Referral Bonus Available?: No Relocation Assistance Available?: No
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