State of Washington
IT System Administration - Journey
State of Washington, Olympia, Washington, United States, 98502
WSLCB Vision
Mission
Promote public safety and trust through fair administration and enforcement of liquor, tobacco, cannabis and vapor laws
This recruitment is open until filled.
First review of applications will be October 10th, 2025, please submit an application on or before October 9th, 2025. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible. This position is currently eligible to telework. This position will be required to work in the office at least 1 to 2 days per week. This may change based on business needs. There will be some travel required within the State of Washington. Who we are The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business-initiated process improvement. Our commitment to DEIB The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB) in all aspects of our work. This includes a commitment to our workforce and external stakeholders. It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. Your opportunity at a glance The WSLCB Information Technology Services Division is announcing an exciting opportunity for an
IT System Administration - Journey
at Olympia, WA. This position reports to the Application Team Supervisor in the WSLCB's Information Technology Services Division (ITSD). This position is part of the Application Team of the Information Technology Services Division of the Washington State Liquor and Cannabis Board (WSLCB). The Application team serves to design, develop, maintain, and support software solutions for the WSLCB that are innovative, secure, and meet IT industry standards. This position will support the onboarding of a new tax and fee SaaS solution and all integrations. This position will be integral in ensuring the successful deployment, configuration, and integration of the system in coordination with the vendor during the project phase. Responsibilities Configure applications for agency and external use cases. Monitor agency applications for performance and uptime. Respond to application incidents with timely resolution. Identify and assign customer priority to incidents and requests to ensure alignment with agency expectations. Work with customers to ensure adherence to agency standards. Extend COTS/SaaS applications with additional modules to enhance functionality to meet business needs. Unit test all application and configuration changes and ensure alignment with division Quality Assurance processes. Solicit and receive quotes for necessary licenses and support for applications under administration within the division guidelines. Perform administration of application access via AD security group. Proactively escalate and investigate any perceived threat to the administered applications security. Research and grow scripting skills to automate repeated manual tasks. Keep up with system administration best practices and propose implementation of these ideas to the systems being administered. Work with customers, their managers, and product managers to understand business needs of the applications. Participate in the development and execution of agency disaster recovery plans and take proactive steps to ensure business continuity. Surface software life expectancy early to inform application and product roadmaps from the technical perspective. Document established protocols and train both IT and end user staff in proper use of the applications under administration. Support and enhance the collaborative platform by exploring and executing a solution to migrate from SharePoint 2013 to more secure and intelligent alternatives such as Microsoft 365. Manage the ESRI ArcGIS Enterprise Server and ArcGIS applications for ongoing maintenance and improvement. Support the enterprise content management system, such as Laserfiche. Required Qualifications Experience for required qualifications can be gained through various combinations of formal professional employment and educational experience. Option 1: Four (4) years of demonstrated experience as an application architect and developer. The above experience should include progressive experience and demonstrable knowledge in following areas: Scripting languages such as PowerShell or Python. Active Directory and security group administration. Technical troubleshooting in a time-bound environment. Data reporting using Microsoft reporting tools including SSRS and/or PowerBI Reports. Platform level support such as troubleshooting, workflow enhancement, custom configuration, vendor upgrades, and system integration. Supporting users in Organizational Change Management (OCM) through customer support throughout IT system replacement efforts. Demonstrating the ability to rapidly learn, configure, extend, and train end users on software which is new to the portfolio. Option 2: An Associate's degree in Computer Science, IT or closely related field; OR completion of two (2) year accredited vocational training program in IT or related program. Recent professional experience in software administration and support as listed above. Option 3: A Bachelor's degree or higher in Computer Science, IT or closely related field. Preferred/Desired Qualifications: Prior experience with RSI GovPremier or similar SaaS GAAP compliant solution. Applied experience in the design of user interfaces and the design, creation, and organization of site collections that support the individual business units of the agency. Experience working with business users and managers to document and analyze processes that will be automated. High-level understanding of SQL Server concepts such as permissions, maintenance jobs, and database configuration items to improve SharePoint performance. Experience working in the Azure environment for both administration of users and identification of cost saving opportunities. Experience administering and supporting users in the ESRI ArcGIS Enterprise environment. Experience in release candidate creation, quality verification, deployment, and success monitoring in a DevOps environment. Ability to communicate clearly with technical and non-technical audiences. The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
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First review of applications will be October 10th, 2025, please submit an application on or before October 9th, 2025. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible. This position is currently eligible to telework. This position will be required to work in the office at least 1 to 2 days per week. This may change based on business needs. There will be some travel required within the State of Washington. Who we are The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business-initiated process improvement. Our commitment to DEIB The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB) in all aspects of our work. This includes a commitment to our workforce and external stakeholders. It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. Your opportunity at a glance The WSLCB Information Technology Services Division is announcing an exciting opportunity for an
IT System Administration - Journey
at Olympia, WA. This position reports to the Application Team Supervisor in the WSLCB's Information Technology Services Division (ITSD). This position is part of the Application Team of the Information Technology Services Division of the Washington State Liquor and Cannabis Board (WSLCB). The Application team serves to design, develop, maintain, and support software solutions for the WSLCB that are innovative, secure, and meet IT industry standards. This position will support the onboarding of a new tax and fee SaaS solution and all integrations. This position will be integral in ensuring the successful deployment, configuration, and integration of the system in coordination with the vendor during the project phase. Responsibilities Configure applications for agency and external use cases. Monitor agency applications for performance and uptime. Respond to application incidents with timely resolution. Identify and assign customer priority to incidents and requests to ensure alignment with agency expectations. Work with customers to ensure adherence to agency standards. Extend COTS/SaaS applications with additional modules to enhance functionality to meet business needs. Unit test all application and configuration changes and ensure alignment with division Quality Assurance processes. Solicit and receive quotes for necessary licenses and support for applications under administration within the division guidelines. Perform administration of application access via AD security group. Proactively escalate and investigate any perceived threat to the administered applications security. Research and grow scripting skills to automate repeated manual tasks. Keep up with system administration best practices and propose implementation of these ideas to the systems being administered. Work with customers, their managers, and product managers to understand business needs of the applications. Participate in the development and execution of agency disaster recovery plans and take proactive steps to ensure business continuity. Surface software life expectancy early to inform application and product roadmaps from the technical perspective. Document established protocols and train both IT and end user staff in proper use of the applications under administration. Support and enhance the collaborative platform by exploring and executing a solution to migrate from SharePoint 2013 to more secure and intelligent alternatives such as Microsoft 365. Manage the ESRI ArcGIS Enterprise Server and ArcGIS applications for ongoing maintenance and improvement. Support the enterprise content management system, such as Laserfiche. Required Qualifications Experience for required qualifications can be gained through various combinations of formal professional employment and educational experience. Option 1: Four (4) years of demonstrated experience as an application architect and developer. The above experience should include progressive experience and demonstrable knowledge in following areas: Scripting languages such as PowerShell or Python. Active Directory and security group administration. Technical troubleshooting in a time-bound environment. Data reporting using Microsoft reporting tools including SSRS and/or PowerBI Reports. Platform level support such as troubleshooting, workflow enhancement, custom configuration, vendor upgrades, and system integration. Supporting users in Organizational Change Management (OCM) through customer support throughout IT system replacement efforts. Demonstrating the ability to rapidly learn, configure, extend, and train end users on software which is new to the portfolio. Option 2: An Associate's degree in Computer Science, IT or closely related field; OR completion of two (2) year accredited vocational training program in IT or related program. Recent professional experience in software administration and support as listed above. Option 3: A Bachelor's degree or higher in Computer Science, IT or closely related field. Preferred/Desired Qualifications: Prior experience with RSI GovPremier or similar SaaS GAAP compliant solution. Applied experience in the design of user interfaces and the design, creation, and organization of site collections that support the individual business units of the agency. Experience working with business users and managers to document and analyze processes that will be automated. High-level understanding of SQL Server concepts such as permissions, maintenance jobs, and database configuration items to improve SharePoint performance. Experience working in the Azure environment for both administration of users and identification of cost saving opportunities. Experience administering and supporting users in the ESRI ArcGIS Enterprise environment. Experience in release candidate creation, quality verification, deployment, and success monitoring in a DevOps environment. Ability to communicate clearly with technical and non-technical audiences. The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
#J-18808-Ljbffr