Technical Support Specialist

Job DescriptionJob Description ABOUT COE PRESS EQUIPMENT Established in 1976, COE Press Equipment designs and manufactures a complete line of premiere coil handling and servo roll feed equipment from stand-alone roll feeds, straighteners, reels, cradles and air feeds to complete integrated feed lines and cut-to-length systems. We are dedicated to providing the highest quality of products, services and solutions for our customers throughout the world. We earn our customer’s loyalty by providing high-value, innovative, and technically advanced systems that are delivered on-time and on-budget. We are committed to continuous research and development, world-class engineering, vertically integrated manufacturing, and relentless customer service. Our solutions are developed by an experienced staff of dedicated employees that utilize best practices in a dynamic work environment. We work together as a team so our weaknesses become stronger and our strengths are unsurpassed. If this sounds exciting, we’d love to hear from you! THE IDEAL CANDIDATE WILL: Identify actions necessary to achieve task completion and to obtain results, meet schedules, deadlines, and performance goals. Prioritize and complete tasks in order to deliver desired outcomes within allotted time frames. Initiate and sustain momentum without external stimulation Establish a process for activities that lead to the implementation of systems, procedures or outcomes. THE IT TECHNICAL SUPPORT SPECIALIST WILL: Create and manage new user accounts in Office 365 and third-party platforms. Build, configure, and deploy new desktop and laptop PCs for employees. Troubleshoot PC hardware and software issues, escalating to senior IT staff when necessary. Provide first-line support for internally developed software applications. Install, configure, and troubleshoot printers, scanners, and other office equipment. Perform routine system checks and updates on user machines. Monitor and maintain inventory of IT equipment, accessories, and licenses. REQUIREMENTS: Associate degree in Information Technology, Computer Science, or related field (or equivalent experience). 1–2 years of experience in IT support, helpdesk, or technical services. Experience with Microsoft Office products (Outlook, Excel, Word, Teams, OneDrive). Knowledge of Windows 10/11 operating systems. Familiarity with PC building, hardware replacement, and troubleshooting. Obtain and Maintain a Valid Driver License

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