Nesco Resource
Overview
This role will be reporting to IT Service Delivery East Coast End-User Support team. Travel may be 10% or less. The role will be responsible for IT critical site support, located in Lansdale PA. Supporting a mixed network environment, meeting the needs of the business user, software and peripheral equipment, and the documentation of practices relating to these technologies. As applicable, updates knowledge base articles. The role will also support new hire onboarding, ensuring all IT services are provided to the new hire(s) on Day 1. Responsibilities
AZURE/Active Directory; add new systems to the network; unlock/reset user account password Hardware; complete hardware installations, equipment moves; BIOS patches; hardware troubleshooting; desktop hardware support of end user systems Network; patching drops, monitoring network availability; troubleshooting connectivity issues; make custom length patch cables; ability to troubleshoot with Netscout network analyzer VOIP (ZOOM, Teams) phone system admin experience; troubleshoot phone connectivity issues, programming extension changes; deploying new services Software; install/deploy licensed software on workstations; ensure software asset management policies are followed Provision/Deployments; provision user workstations using Dell LTP documented process; have knowledge of deploying systems imaging tools such as Acronis with current OS patches for new and older systems; imaging and inventory new systems for stock; collect and dispose of obsolete equipment abiding by the IT Asset Management Policy/SOP Security Patching; ensure user workstations are up to date with all security patches currently reported as necessary Virus/spam protection high proficiencies Maintain printers, contact vendors for printer repairs; work with Systems admin staff to configure new print queues and new printers Corporate Mobile Device management experience, mobile device troubleshooting Participate in daily huddles to review aging, unallocated tickets related to problems/issues/delays to limit user escalations and to improve user response/resolution time Ensure fellow End-User support team members are also abiding by IT Asset Management process, ensuring IT meets the annual goal deliverable of abiding by Asset Management to support DFARS, CMMC certifications and controls Improve and maintain 6S in your area; make suggestions for improvements Participate in Lean/Six Sigma activities in own work area as well as events for other areas to enhance cross-functional problem solving Qualifications
MINIMUM JOB QUALIFICATIONS: Bachelor degree in Information Technology or 5 years of experience A+ Certification and knowledge of PC Architecture 5 Years network technical troubleshooting in Corporate wide area network (WAN) environment (Switch, to user port) 5 Years supporting and deploying VOIP solutions (Teams, ZOOM Phone, RingCentral, etc) 5 Years Mobile Device Management (Airwatch, similar MDM consoles) as well as Mobile phone vendor account management (Telecommunication, AT&T) 5 years deploying end user hardware laptops, desktops, via automated provisioning solutions (LTP, Ivanti EPM, MS USMT) Preferred Job Qualifications: Advanced knowledge supporting MS Teams, ZOOM Meetings, ZOOM Administration Advanced knowledge of MS Office Suite Analytical skills: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form; ability to work with data reports Time Management & organizational skills: flexibility and adaptability to changing priorities and assignments; ability to maintain confidentiality; ability to perform with a high degree of multi-tasking; familiar with usage in general office equipment Excellence Behaviors: remain engaged, proactive and positive even in tough circumstances; own assignments and be fully accountable for their success; align actions, behaviors and conversations to what matters most; bring out the best in others and recognize the value in every person\u2019s contributions; ability to work regularly with customers face-to-face, phone or e-mail Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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This role will be reporting to IT Service Delivery East Coast End-User Support team. Travel may be 10% or less. The role will be responsible for IT critical site support, located in Lansdale PA. Supporting a mixed network environment, meeting the needs of the business user, software and peripheral equipment, and the documentation of practices relating to these technologies. As applicable, updates knowledge base articles. The role will also support new hire onboarding, ensuring all IT services are provided to the new hire(s) on Day 1. Responsibilities
AZURE/Active Directory; add new systems to the network; unlock/reset user account password Hardware; complete hardware installations, equipment moves; BIOS patches; hardware troubleshooting; desktop hardware support of end user systems Network; patching drops, monitoring network availability; troubleshooting connectivity issues; make custom length patch cables; ability to troubleshoot with Netscout network analyzer VOIP (ZOOM, Teams) phone system admin experience; troubleshoot phone connectivity issues, programming extension changes; deploying new services Software; install/deploy licensed software on workstations; ensure software asset management policies are followed Provision/Deployments; provision user workstations using Dell LTP documented process; have knowledge of deploying systems imaging tools such as Acronis with current OS patches for new and older systems; imaging and inventory new systems for stock; collect and dispose of obsolete equipment abiding by the IT Asset Management Policy/SOP Security Patching; ensure user workstations are up to date with all security patches currently reported as necessary Virus/spam protection high proficiencies Maintain printers, contact vendors for printer repairs; work with Systems admin staff to configure new print queues and new printers Corporate Mobile Device management experience, mobile device troubleshooting Participate in daily huddles to review aging, unallocated tickets related to problems/issues/delays to limit user escalations and to improve user response/resolution time Ensure fellow End-User support team members are also abiding by IT Asset Management process, ensuring IT meets the annual goal deliverable of abiding by Asset Management to support DFARS, CMMC certifications and controls Improve and maintain 6S in your area; make suggestions for improvements Participate in Lean/Six Sigma activities in own work area as well as events for other areas to enhance cross-functional problem solving Qualifications
MINIMUM JOB QUALIFICATIONS: Bachelor degree in Information Technology or 5 years of experience A+ Certification and knowledge of PC Architecture 5 Years network technical troubleshooting in Corporate wide area network (WAN) environment (Switch, to user port) 5 Years supporting and deploying VOIP solutions (Teams, ZOOM Phone, RingCentral, etc) 5 Years Mobile Device Management (Airwatch, similar MDM consoles) as well as Mobile phone vendor account management (Telecommunication, AT&T) 5 years deploying end user hardware laptops, desktops, via automated provisioning solutions (LTP, Ivanti EPM, MS USMT) Preferred Job Qualifications: Advanced knowledge supporting MS Teams, ZOOM Meetings, ZOOM Administration Advanced knowledge of MS Office Suite Analytical skills: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form; ability to work with data reports Time Management & organizational skills: flexibility and adaptability to changing priorities and assignments; ability to maintain confidentiality; ability to perform with a high degree of multi-tasking; familiar with usage in general office equipment Excellence Behaviors: remain engaged, proactive and positive even in tough circumstances; own assignments and be fully accountable for their success; align actions, behaviors and conversations to what matters most; bring out the best in others and recognize the value in every person\u2019s contributions; ability to work regularly with customers face-to-face, phone or e-mail Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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