Worldwide Flight Services (WFS)
Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world‑class service. WFS provides a full‑service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services.
About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on‑time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary The classification of Supervisor Ramp & Passenger Services includes managing, coordinating and controlling airport activities for both Ramp Services and Passenger Service functions. This position monitors the quantity and quality of work performance, directs personnel within the assigned functional area, oversees and advises on staffing requirements, and participates in discipline, coaching, counseling, hiring and termination of subordinates. This role trains subordinates, ensures compliance with Company rules and regulations, Company standards and contractual agreements; ensures budgetary controls and manning requirements. The supervisor may communicate with Airport Board officials and individual customers with the Company. The supervisor proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. The supervisor maintains and controls all required aspects of the operation in accordance with the corporate security program and TSA legislation. The supervisor ensures that the required company audit requirements are undertaken to ensure continuity and compliance at all times. The supervisor reads, understands and clarifies the implementation of the site‑specific security plan and ensures that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. The supervisor administers practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect. The scope of the job may vary with the size of the operation and its primary line of business.
Ramp Service Functions Includes loading and unloading of cargo (mail, express, baggage, freight and company material) on and off aircraft; the transporting of cargo between terminals and aircraft; ramp transfers of cargo where required; receiving, delivering and physical handling of freight and company material, export at the designated express docks, mail and baggage in the outbound baggage room; completing forms and messages related to and necessary for the performance of the designated locations of the functions described. The cleaning and servicing of cabin interiors, including cockpit and lavatories; draining lavatories; checking, handling, assembling, removing and installing passenger service cabin furnishings and supplies. Transporting such furnishings and supplies to and from aircraft. Assisting in loading, unloading and racking both filled and empty drums. In addition, de‑ice aircraft clean aircraft windshields, pushout/tow aircraft and related guide man functions; connect/remove ground power and ground start units. May be required to clean the exterior of aircraft with specialized cleaning fluids. May be assigned to perform routine cleaning of work areas, ramps and facilities with or without powered equipment. May be assigned to assist in monitoring security of the facility. May be assigned to do routine automotive repair; servicing and cleaning of powered and unpowered equipment.
Responsibilities
Perform all aspects of airport operations, including ticketing transactions, baggage check‑in, issuing boarding passes, and dispatching flights in a safe and timely manner.
May also be responsible for baggage service functions of filing loss, damage and pilferage claims.
Offers efficient and professional customer service and resolves passenger problems as required.
Coordinates with all departments to ensure operational needs are met, including catering, fueling and maintenance companies.
Acts as company representative when assigned.
Reports to work on a regular and timely basis.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to compute rate, percent and interpret bar graphs.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Minimum Requirements
Associate’s degree (A. A.) or equivalent from two‑year college or technical school; six months to one‑year related experience and/or training; or equivalent combination of education and experience.
Ability to read, write, speak and understand the English language.
Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.
Preferred Skills
Ability to read, write, fluently speak and understand the English language.
Cognitive skills to set priorities and use independent judgment.
Ability to handle stress. Work with minimal supervision.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Physical Requirements
Ability to lift up to 70 lbs.
Work in a high noise level environment.
Perks & Benefits
Want your pay in advance? Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care? Multiple options for both full and part‑time employees!
Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
Want to invest in your future? 401k program offered with company match!
Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
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About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on‑time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary The classification of Supervisor Ramp & Passenger Services includes managing, coordinating and controlling airport activities for both Ramp Services and Passenger Service functions. This position monitors the quantity and quality of work performance, directs personnel within the assigned functional area, oversees and advises on staffing requirements, and participates in discipline, coaching, counseling, hiring and termination of subordinates. This role trains subordinates, ensures compliance with Company rules and regulations, Company standards and contractual agreements; ensures budgetary controls and manning requirements. The supervisor may communicate with Airport Board officials and individual customers with the Company. The supervisor proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. The supervisor maintains and controls all required aspects of the operation in accordance with the corporate security program and TSA legislation. The supervisor ensures that the required company audit requirements are undertaken to ensure continuity and compliance at all times. The supervisor reads, understands and clarifies the implementation of the site‑specific security plan and ensures that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. The supervisor administers practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect. The scope of the job may vary with the size of the operation and its primary line of business.
Ramp Service Functions Includes loading and unloading of cargo (mail, express, baggage, freight and company material) on and off aircraft; the transporting of cargo between terminals and aircraft; ramp transfers of cargo where required; receiving, delivering and physical handling of freight and company material, export at the designated express docks, mail and baggage in the outbound baggage room; completing forms and messages related to and necessary for the performance of the designated locations of the functions described. The cleaning and servicing of cabin interiors, including cockpit and lavatories; draining lavatories; checking, handling, assembling, removing and installing passenger service cabin furnishings and supplies. Transporting such furnishings and supplies to and from aircraft. Assisting in loading, unloading and racking both filled and empty drums. In addition, de‑ice aircraft clean aircraft windshields, pushout/tow aircraft and related guide man functions; connect/remove ground power and ground start units. May be required to clean the exterior of aircraft with specialized cleaning fluids. May be assigned to perform routine cleaning of work areas, ramps and facilities with or without powered equipment. May be assigned to assist in monitoring security of the facility. May be assigned to do routine automotive repair; servicing and cleaning of powered and unpowered equipment.
Responsibilities
Perform all aspects of airport operations, including ticketing transactions, baggage check‑in, issuing boarding passes, and dispatching flights in a safe and timely manner.
May also be responsible for baggage service functions of filing loss, damage and pilferage claims.
Offers efficient and professional customer service and resolves passenger problems as required.
Coordinates with all departments to ensure operational needs are met, including catering, fueling and maintenance companies.
Acts as company representative when assigned.
Reports to work on a regular and timely basis.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to compute rate, percent and interpret bar graphs.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Minimum Requirements
Associate’s degree (A. A.) or equivalent from two‑year college or technical school; six months to one‑year related experience and/or training; or equivalent combination of education and experience.
Ability to read, write, speak and understand the English language.
Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.
Preferred Skills
Ability to read, write, fluently speak and understand the English language.
Cognitive skills to set priorities and use independent judgment.
Ability to handle stress. Work with minimal supervision.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Physical Requirements
Ability to lift up to 70 lbs.
Work in a high noise level environment.
Perks & Benefits
Want your pay in advance? Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care? Multiple options for both full and part‑time employees!
Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
Want to invest in your future? 401k program offered with company match!
Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
#J-18808-Ljbffr