H&M
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You will also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Retain and share service, fashion and store operations knowledge with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introduction processes and trainings relevant for your role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practices Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support garment presentation and maintain attractive merchandise displays, trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Follow best practices for in-store OMNI services and in-store tech tools (Instore Care App, Click & Collect, Smart Store, etc.) Support opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to the role Qualifications
Who You Are
As a Sales Advisor, you are passionate about fashion and everything we create in-store Motivated by giving customers a great experience Communicative, creative and curious, motivated, flexible, decisive and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic and collaborative environment that you can apply to your role Experience in customer service in fashion, retail or other service-related industries Why You'll Love Working at H&M
We value diverse backgrounds and are committed to inclusion We are a values-driven organization guided by our seven values Access to Colleague Resource Groups (CRGs) for community and networking Inclusive company where you are encouraged to be yourself at work Access to a large global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness, family support, retirement plan matching, paid leave and paid time off, including a community day Employee discount at H&M, Other Stories, and COS Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $12.25 per hour Disclaimer: This posting highlights the most critical responsibilities and requirements; there may be additional duties at the company’s discretion Inclusion & Diversity:
H&M is committed to inclusive, diverse and equitable workplaces. All diversity dimensions are considered in recruitment. We ask you not to attach a cover letter to avoid bias. Company Description:
H&M is a fashion brand offering the latest styles and inspiration with a sustainability focus. Learn more about H&M here. Notes about Assessments We use an online assessment tool called Maki for skills-based selection in some stores. Taking the assessment is optional; the score is one factor considered by the hiring team. If you need an alternative method, contact recruitment_support@hm.com. We collect responses as part of the application process and share information as described in our Applicant Privacy Notice. Benefits:
We offer attractive global and local benefits, including staff discounts on all H&M Group brands and participation in the H&M Incentive Program (HIP).
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As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You will also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Retain and share service, fashion and store operations knowledge with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introduction processes and trainings relevant for your role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practices Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support garment presentation and maintain attractive merchandise displays, trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Follow best practices for in-store OMNI services and in-store tech tools (Instore Care App, Click & Collect, Smart Store, etc.) Support opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to the role Qualifications
Who You Are
As a Sales Advisor, you are passionate about fashion and everything we create in-store Motivated by giving customers a great experience Communicative, creative and curious, motivated, flexible, decisive and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic and collaborative environment that you can apply to your role Experience in customer service in fashion, retail or other service-related industries Why You'll Love Working at H&M
We value diverse backgrounds and are committed to inclusion We are a values-driven organization guided by our seven values Access to Colleague Resource Groups (CRGs) for community and networking Inclusive company where you are encouraged to be yourself at work Access to a large global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness, family support, retirement plan matching, paid leave and paid time off, including a community day Employee discount at H&M, Other Stories, and COS Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $12.25 per hour Disclaimer: This posting highlights the most critical responsibilities and requirements; there may be additional duties at the company’s discretion Inclusion & Diversity:
H&M is committed to inclusive, diverse and equitable workplaces. All diversity dimensions are considered in recruitment. We ask you not to attach a cover letter to avoid bias. Company Description:
H&M is a fashion brand offering the latest styles and inspiration with a sustainability focus. Learn more about H&M here. Notes about Assessments We use an online assessment tool called Maki for skills-based selection in some stores. Taking the assessment is optional; the score is one factor considered by the hiring team. If you need an alternative method, contact recruitment_support@hm.com. We collect responses as part of the application process and share information as described in our Applicant Privacy Notice. Benefits:
We offer attractive global and local benefits, including staff discounts on all H&M Group brands and participation in the H&M Incentive Program (HIP).
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