Stonebridge
Overview
Guest Services Agent role at Stonebridge. City, State: Montclair, New Jersey. Pay Rate Information: 19.00-21.00 Hourly. Responsibilities
Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures. Check registration (folio) cards for completeness, accuracy, and legibility. Maintain accurate cash sheet. Responsible for cash drawer balancing. Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting. Know emergency procedures and how to respond. Never say a guest’s room number out loud. Be knowledgeable of hotel promotions. Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms. Know the physical makeup of the building—exterior and interior. Know where the closest shopping, convenience store and gas station is. Complete daily reports, audits, correspondences etc. as required by your shift. Keep lobby and office area clean at all times. Set wake-up calls as dictated by your shift. Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day. Take and confirm credit cards for validity and acceptability. Lock and secure area if leaving the front desk, even if it is for a moment! Create incident reports for guest injuries / issues when required. Answer all calls within three rings. All calls to be answered in a scripted manner. Take and record reservations with accuracy. Confirm as requested. Resolve guest complaints. Maintain regular attendance, be consistently on time, and observe prescribed work, break and meal periods in compliance with standards. Maintain high standards of personal appearance and grooming, including dress code compliance. Perform any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. Qualifications
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to speak English fluently. Ability to interpret and perform basic computer and POS system functions. Work Environment
Indoor work environment May be exposed to and use of cleaning chemicals throughout the shift Minimal to moderate noise levels consistent with hotel environment Physical Demands
Stand more than 2/3 of the time Walk less than 1/3 of the time Sit less than 1/3 of the time Lift up to 15 lbs Push / pull up to 10 pounds Equal Employment Opportunity
Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from 2025-10-07. Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
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Guest Services Agent role at Stonebridge. City, State: Montclair, New Jersey. Pay Rate Information: 19.00-21.00 Hourly. Responsibilities
Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures. Check registration (folio) cards for completeness, accuracy, and legibility. Maintain accurate cash sheet. Responsible for cash drawer balancing. Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting. Know emergency procedures and how to respond. Never say a guest’s room number out loud. Be knowledgeable of hotel promotions. Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms. Know the physical makeup of the building—exterior and interior. Know where the closest shopping, convenience store and gas station is. Complete daily reports, audits, correspondences etc. as required by your shift. Keep lobby and office area clean at all times. Set wake-up calls as dictated by your shift. Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day. Take and confirm credit cards for validity and acceptability. Lock and secure area if leaving the front desk, even if it is for a moment! Create incident reports for guest injuries / issues when required. Answer all calls within three rings. All calls to be answered in a scripted manner. Take and record reservations with accuracy. Confirm as requested. Resolve guest complaints. Maintain regular attendance, be consistently on time, and observe prescribed work, break and meal periods in compliance with standards. Maintain high standards of personal appearance and grooming, including dress code compliance. Perform any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. Qualifications
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to speak English fluently. Ability to interpret and perform basic computer and POS system functions. Work Environment
Indoor work environment May be exposed to and use of cleaning chemicals throughout the shift Minimal to moderate noise levels consistent with hotel environment Physical Demands
Stand more than 2/3 of the time Walk less than 1/3 of the time Sit less than 1/3 of the time Lift up to 15 lbs Push / pull up to 10 pounds Equal Employment Opportunity
Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from 2025-10-07. Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
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