H&M Group
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit: Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service Willingness to engage and have conversations with customers to provide excellent service Guide customers through our fashion trends, stories & products in all areas of the store Ability to effectively promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives Representing yourself and the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with store management team General Information
Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. Use your product & fashion knowledge to share relevant information to customers Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give & receive feedback with your colleagues to learn, develop & support each other Participate in relevant onboarding, introduction processes & trainings for your role & future development Retail Operations/ Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practice & processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on sales floor Follow best practice for in-store omni services & in-store tech tools (Instore Care App, Click & Collect, Smart Store etc) Support with opening and closing of the store Follow all H&S guidelines and legal requirements applicable to role and responsibilities Qualifications
As a Sales Advisor, you'll be passionate about fashion and everything we create in-store Motivated by giving customers a great experience Communicative, creative and curious; motivated, flexible, decisive, and action-oriented Enjoy working in a collaborative and dynamic environment Sales experience in a dynamic and collaborative environment Experience working with customer service in fashion, retail or other service-related industries Why You\'ll Love Working at H&M
Diverse backgrounds are valued Values-driven organization guided by 7 unique values Access to Colleague Resource Groups for community and networking Inclusive environment where you\'re encouraged to be yourself Opportunity to join a large global talent community with growth possibilities Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave and community day Employee discount at H&M Group brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $15.50 per hour There may be additional duties and responsibilities as assigned We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact recruitment_support@hm.com. Benefits: We offer attractive benefits with development opportunities. Staff discount card valid for H&M Group brands in stores and online. Details vary by market and employment type. Inclusion & Diversity: H&M is committed to inclusive, diverse and equitable workplaces. All diversity dimensions are considered in recruitment. Company Description: H&M is a fashion brand offering the latest styles and inspiration, with a focus on fashion & quality at the best price in a sustainable way.
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As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit: Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service Willingness to engage and have conversations with customers to provide excellent service Guide customers through our fashion trends, stories & products in all areas of the store Ability to effectively promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives Representing yourself and the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with store management team General Information
Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. Use your product & fashion knowledge to share relevant information to customers Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give & receive feedback with your colleagues to learn, develop & support each other Participate in relevant onboarding, introduction processes & trainings for your role & future development Retail Operations/ Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practice & processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on sales floor Follow best practice for in-store omni services & in-store tech tools (Instore Care App, Click & Collect, Smart Store etc) Support with opening and closing of the store Follow all H&S guidelines and legal requirements applicable to role and responsibilities Qualifications
As a Sales Advisor, you'll be passionate about fashion and everything we create in-store Motivated by giving customers a great experience Communicative, creative and curious; motivated, flexible, decisive, and action-oriented Enjoy working in a collaborative and dynamic environment Sales experience in a dynamic and collaborative environment Experience working with customer service in fashion, retail or other service-related industries Why You\'ll Love Working at H&M
Diverse backgrounds are valued Values-driven organization guided by 7 unique values Access to Colleague Resource Groups for community and networking Inclusive environment where you\'re encouraged to be yourself Opportunity to join a large global talent community with growth possibilities Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave and community day Employee discount at H&M Group brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $15.50 per hour There may be additional duties and responsibilities as assigned We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact recruitment_support@hm.com. Benefits: We offer attractive benefits with development opportunities. Staff discount card valid for H&M Group brands in stores and online. Details vary by market and employment type. Inclusion & Diversity: H&M is committed to inclusive, diverse and equitable workplaces. All diversity dimensions are considered in recruitment. Company Description: H&M is a fashion brand offering the latest styles and inspiration, with a focus on fashion & quality at the best price in a sustainable way.
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