Entergy
Overview
Managed Account Specialist role at Entergy. Location: Little Rock, AR. Other locations within the service territory may be considered. Work Place Flexibility: Onsite. Legal Entity: Entergy Services, LLC. Job Summary/Purpose
Provides account management and sales services to large commercial and industrial customers through the Entergy Business Center customer relationship management organization. Job Duties/Responsibilities
Manages and maintains customer contacts and relationships by participating in initiatives to improve customer satisfaction, customer retention and growth of revenue. Assists in the identification of market potential by helping qualify accounts. Participates in cold-calling and follows market generating leads in order to produce prospective leads for lighting sales and sales of prospective ancillary services as might be offered by Entergy. Supports the closing of sales or supporting retention of business by providing assistive support to internal clients, external to the department through building rapport with potential accounts, providing information on Entergy product and service capabilities, helping overcome objections, and assisting in contract preparation. Utilize technical capabilities to research issues, analyze data and make recommendations to aid in resolving customer issues. Manages credit and deposit requirements to minimize risk and exposure to loss through bankruptcies or written off losses. Stays informed on new Entergy products and services in order to introduce to customers. Stay familiar with Company policies and procedures required to serve customers and increase revenue via self-serve channels and account management services. Proactively builds relationships with internal suppliers and customers, such as distribution, transmission, customer operations, business services, major account billing, etc. Maintain current account and contact information in SalesPage and prepare state of the account reports. Minimum Requirements
Minimum education: High school diploma or equivalent work experience. Desired: college or university degree. Minimum Experience: Customer Service Experience, Business Customer Analytics. Managed Account Specialist I: With a high school diploma: 3 years of customer service experience; preferred 1-3 years’ experience with commercial business customers. Managed Account Specialist II: With a high school diploma: 7 years of customer service experience; preferred 4-7 years experience with commercial and industrial business customers. Minimum Knowledge, Skills And Abilities: Efficient experience with MS Word, Excel, PowerPoint; good verbal and written communication skills. Knowledge of CCS, AMFM-DFM, SAISO, Salesforce, Contract formulation and Rates. Conceptual knowledge of construction, distribution, business support, etc. Solid business acumen. Consultative sales skills. Details
Primary Location: Arkansas-Little Rock, Little Rock || Louisiana: West Monroe || Texas: The Woodlands Job Function: All Other Jobs FLSA Status: Professional Relocation Option: No Relocation Offered Union description/code: NON BARGAINING UNIT Number of Openings: 1 Req ID: 121104 Travel Percentage: Up to 25% An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please view the EEO page or statements below. EEO Statement: The Entergy System of Companies provides equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment. The policy applies to all terms and conditions of employment. Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on their behalf. If you are in need of an accommodation for the recruiting process please click here and provide your details. Additional Responsibilities: Entergy expects employees to be available to work additional hours or locations and to perform additional duties in storms, outages, emergencies, or other situations as deemed necessary. Exempt employees may not be paid overtime for such duties. Know Your Rights: Workplace Discrimination is Illegal. The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request. Contact HRCompliance@entergy.com to review the affirmative action plan. Working Conditions: Authorization to work in the United States is a precondition to employment. Entergy will not sponsor candidates for work visas for this position.
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Managed Account Specialist role at Entergy. Location: Little Rock, AR. Other locations within the service territory may be considered. Work Place Flexibility: Onsite. Legal Entity: Entergy Services, LLC. Job Summary/Purpose
Provides account management and sales services to large commercial and industrial customers through the Entergy Business Center customer relationship management organization. Job Duties/Responsibilities
Manages and maintains customer contacts and relationships by participating in initiatives to improve customer satisfaction, customer retention and growth of revenue. Assists in the identification of market potential by helping qualify accounts. Participates in cold-calling and follows market generating leads in order to produce prospective leads for lighting sales and sales of prospective ancillary services as might be offered by Entergy. Supports the closing of sales or supporting retention of business by providing assistive support to internal clients, external to the department through building rapport with potential accounts, providing information on Entergy product and service capabilities, helping overcome objections, and assisting in contract preparation. Utilize technical capabilities to research issues, analyze data and make recommendations to aid in resolving customer issues. Manages credit and deposit requirements to minimize risk and exposure to loss through bankruptcies or written off losses. Stays informed on new Entergy products and services in order to introduce to customers. Stay familiar with Company policies and procedures required to serve customers and increase revenue via self-serve channels and account management services. Proactively builds relationships with internal suppliers and customers, such as distribution, transmission, customer operations, business services, major account billing, etc. Maintain current account and contact information in SalesPage and prepare state of the account reports. Minimum Requirements
Minimum education: High school diploma or equivalent work experience. Desired: college or university degree. Minimum Experience: Customer Service Experience, Business Customer Analytics. Managed Account Specialist I: With a high school diploma: 3 years of customer service experience; preferred 1-3 years’ experience with commercial business customers. Managed Account Specialist II: With a high school diploma: 7 years of customer service experience; preferred 4-7 years experience with commercial and industrial business customers. Minimum Knowledge, Skills And Abilities: Efficient experience with MS Word, Excel, PowerPoint; good verbal and written communication skills. Knowledge of CCS, AMFM-DFM, SAISO, Salesforce, Contract formulation and Rates. Conceptual knowledge of construction, distribution, business support, etc. Solid business acumen. Consultative sales skills. Details
Primary Location: Arkansas-Little Rock, Little Rock || Louisiana: West Monroe || Texas: The Woodlands Job Function: All Other Jobs FLSA Status: Professional Relocation Option: No Relocation Offered Union description/code: NON BARGAINING UNIT Number of Openings: 1 Req ID: 121104 Travel Percentage: Up to 25% An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please view the EEO page or statements below. EEO Statement: The Entergy System of Companies provides equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment. The policy applies to all terms and conditions of employment. Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on their behalf. If you are in need of an accommodation for the recruiting process please click here and provide your details. Additional Responsibilities: Entergy expects employees to be available to work additional hours or locations and to perform additional duties in storms, outages, emergencies, or other situations as deemed necessary. Exempt employees may not be paid overtime for such duties. Know Your Rights: Workplace Discrimination is Illegal. The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request. Contact HRCompliance@entergy.com to review the affirmative action plan. Working Conditions: Authorization to work in the United States is a precondition to employment. Entergy will not sponsor candidates for work visas for this position.
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