HRC International
The Hay Adams
is as close as anyone can get to staying at the White House, short of being invited by the President. The historic hotel has a total of 124 rooms and 21 suites. It is located on Lafayette Square, across from the White House, and within walking distance of the National Mall, Washington Monument, Smithsonian museums, and National Geographic Society. The Hay-Adams has, hands down, the best White House views of any Washington, D.C. property (in fact, its rooftop is a local favorite for private events). Housed in an Italian Renaissance-style mansion that was built in 1928, the hotel is genteel and dignified in the best sense. It’s grand enough for political bigwigs, yet welcoming and down-to-earth for travelers seeking an impeccably elegant base for their visit. The hotel’s 80-plus-year history can still be seen in original details such as ornate plaster moldings, high ceilings, and the walnut paneling in the lobby. Guest rooms are modern, with custom Italian linens, Etro bath amenities, and Bose sound systems. The hotel’s age may imply a sophisticated clientele, but families are made to feel welcome, and children receive nightly turn-down service with milk and cookies. The Hotel was rated by Conde Nast Traveler among the Top 100 Hotels in the United States and is a distinguished member of the Leading Hotels of the World. *One MICHELIN Key Awarded Hotel *Travel and Leisure: World\'s Best Award 2020 Winner #! Washington DC *Reader\'s Choice Awards: Top 10 hotels in Washington DC 2020 - 2015 *Forbes Travel Guide Four-Star Award (for the past 18 years!) The Role
Orientation (0,5 month): You will receive orientation to the local community to include housing and transportation, cultural opportunities and includes learning about our company’s customers, culture, business strategies, etc.; the trainee will receive an extensive hands-on orientation including learning the responsibilities of the Reservations, Housekeeping Supervisory, Food and Beverage, Human Resources, Sales, Catering, Accounting, Security, Engineering, Concierge and Front Office. There will exposure to the systems in which we use on a daily basis including Kronos, HotSOS, REX, and Opera. This is a month long rotation with constant feedback from managers to learn all facets of the hotel. Asst. In-Room Dining Mgr Operations Skills Acquisition (2,5 months): You will learn to oversee the day-to-day of the In Room Dining/Room Service operations to deliver high level of guest satisfaction and superior services to guests. Organize all documentation for shift work daily including pre-shift reports, daily training topics, and manage labor daily through the Kronos time management system. Monitor the cleanliness of work areas; communicate issues of safety, cleanliness or malfunctions to appropriate departments; manage maintenance/safety issues to completion. Regularly review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests. Ensure optimal level of service, quality, and hospitality are provided to guests. Ensure the timeliness and accuracy of the amenity set-up and delivery. Participate in offering new ideas to rejuvenate the amenity program. Ensure that Hospitality Suites are being set up, serviced and broken down in a timely manner and according to instructions. Assist in maintaining all Micros programming for In Room Dining. Asst. In-Room Dining Mgr Management Skills Acquisition (3 months): You will learn to manage all aspects of the In Room Dining/Room Service operations team to deliver high level of guest satisfaction and superior services to guests. Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary. Supervise the in-room service area to attract, retain, and motivate employees. Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well-motivated. Attend interdepartmental meetings to ensure good cross communication between departments. Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems. This is a functional program and not departmentally based. As such, this skills implementation phase allows for the application of the skills acquired during the previous phases. Asst. In-Room Dining Mgr Financial Skills Acquisition (3 months): You will learn to assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of latest market developments. Learn cost control, current budgeted and forecasted revenues, payroll, and product costs. Learn to manage and ensure all current Accounting and Human Resources policies are being adhered to. Learn to make decisions that drive profits; assist in preparing financial reports; schedule staff so that proper coverage is maintained while keeping payroll costs in line; learn to understand revenue and expense tracking to ensure reporting accuracy. This is a functional program and not departmentally based. As such, this skills implementation phase allows for the application of the skills acquired during the previous phases. Asst. In-Room Dining Mgr Skills Implementation Skills Acquisition (9 months): You will implement and build upon the skills acquired during the previous Skills Acquisition phases. This includes leading and mentoring, improving organizational efficiency, time management, planning and organization, generating revenue, cost control, decision making while providing excellent customer service. This phase will constitute the majority of the program length, allowing MITs to apply and integrate the skills acquired in the previous phases. This is a functional program and not departmentally based. As such, this skills implementation phase may run concurrently with other skills acquisition phases. Ideal Profile
Proven record of guest service and people management experience within a luxury hotel Advanced English skills Bachelor\'s degree highly preferred Prefers someone who has previously been in an Asst. Mgr role in the In Room Dining. Professional and polished Must be able to obtain any/all locally required licenses/certifications. Must have a charismatic personality What\u2019s on Offer?
Leadership Role Join a well known brand within Hospitality A role that offers a breadth of learning opportunities
#J-18808-Ljbffr
is as close as anyone can get to staying at the White House, short of being invited by the President. The historic hotel has a total of 124 rooms and 21 suites. It is located on Lafayette Square, across from the White House, and within walking distance of the National Mall, Washington Monument, Smithsonian museums, and National Geographic Society. The Hay-Adams has, hands down, the best White House views of any Washington, D.C. property (in fact, its rooftop is a local favorite for private events). Housed in an Italian Renaissance-style mansion that was built in 1928, the hotel is genteel and dignified in the best sense. It’s grand enough for political bigwigs, yet welcoming and down-to-earth for travelers seeking an impeccably elegant base for their visit. The hotel’s 80-plus-year history can still be seen in original details such as ornate plaster moldings, high ceilings, and the walnut paneling in the lobby. Guest rooms are modern, with custom Italian linens, Etro bath amenities, and Bose sound systems. The hotel’s age may imply a sophisticated clientele, but families are made to feel welcome, and children receive nightly turn-down service with milk and cookies. The Hotel was rated by Conde Nast Traveler among the Top 100 Hotels in the United States and is a distinguished member of the Leading Hotels of the World. *One MICHELIN Key Awarded Hotel *Travel and Leisure: World\'s Best Award 2020 Winner #! Washington DC *Reader\'s Choice Awards: Top 10 hotels in Washington DC 2020 - 2015 *Forbes Travel Guide Four-Star Award (for the past 18 years!) The Role
Orientation (0,5 month): You will receive orientation to the local community to include housing and transportation, cultural opportunities and includes learning about our company’s customers, culture, business strategies, etc.; the trainee will receive an extensive hands-on orientation including learning the responsibilities of the Reservations, Housekeeping Supervisory, Food and Beverage, Human Resources, Sales, Catering, Accounting, Security, Engineering, Concierge and Front Office. There will exposure to the systems in which we use on a daily basis including Kronos, HotSOS, REX, and Opera. This is a month long rotation with constant feedback from managers to learn all facets of the hotel. Asst. In-Room Dining Mgr Operations Skills Acquisition (2,5 months): You will learn to oversee the day-to-day of the In Room Dining/Room Service operations to deliver high level of guest satisfaction and superior services to guests. Organize all documentation for shift work daily including pre-shift reports, daily training topics, and manage labor daily through the Kronos time management system. Monitor the cleanliness of work areas; communicate issues of safety, cleanliness or malfunctions to appropriate departments; manage maintenance/safety issues to completion. Regularly review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests. Ensure optimal level of service, quality, and hospitality are provided to guests. Ensure the timeliness and accuracy of the amenity set-up and delivery. Participate in offering new ideas to rejuvenate the amenity program. Ensure that Hospitality Suites are being set up, serviced and broken down in a timely manner and according to instructions. Assist in maintaining all Micros programming for In Room Dining. Asst. In-Room Dining Mgr Management Skills Acquisition (3 months): You will learn to manage all aspects of the In Room Dining/Room Service operations team to deliver high level of guest satisfaction and superior services to guests. Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary. Supervise the in-room service area to attract, retain, and motivate employees. Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well-motivated. Attend interdepartmental meetings to ensure good cross communication between departments. Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems. This is a functional program and not departmentally based. As such, this skills implementation phase allows for the application of the skills acquired during the previous phases. Asst. In-Room Dining Mgr Financial Skills Acquisition (3 months): You will learn to assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of latest market developments. Learn cost control, current budgeted and forecasted revenues, payroll, and product costs. Learn to manage and ensure all current Accounting and Human Resources policies are being adhered to. Learn to make decisions that drive profits; assist in preparing financial reports; schedule staff so that proper coverage is maintained while keeping payroll costs in line; learn to understand revenue and expense tracking to ensure reporting accuracy. This is a functional program and not departmentally based. As such, this skills implementation phase allows for the application of the skills acquired during the previous phases. Asst. In-Room Dining Mgr Skills Implementation Skills Acquisition (9 months): You will implement and build upon the skills acquired during the previous Skills Acquisition phases. This includes leading and mentoring, improving organizational efficiency, time management, planning and organization, generating revenue, cost control, decision making while providing excellent customer service. This phase will constitute the majority of the program length, allowing MITs to apply and integrate the skills acquired in the previous phases. This is a functional program and not departmentally based. As such, this skills implementation phase may run concurrently with other skills acquisition phases. Ideal Profile
Proven record of guest service and people management experience within a luxury hotel Advanced English skills Bachelor\'s degree highly preferred Prefers someone who has previously been in an Asst. Mgr role in the In Room Dining. Professional and polished Must be able to obtain any/all locally required licenses/certifications. Must have a charismatic personality What\u2019s on Offer?
Leadership Role Join a well known brand within Hospitality A role that offers a breadth of learning opportunities
#J-18808-Ljbffr