Swissport International AG
Classroom Trainer - Ground Handling
Swissport International AG, Chicago, Illinois, United States, 60290
Overview
Are you ready to take flight in a dynamic and fast-paced aviation industry? Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition and are driven by our core values: Show You Care, Do the Right Things, and Win as a Team. We are seeking dedicated individuals to join our team at various locations across the globe.
Job Summary
The Ground Handling - Classroom & OJT Trainer will be responsible for delivering classroom and on-the-job training (OJT), airline-specific training, sign-offs and evaluating performance of employees at station within their designated area of expertise. This role ensures company and customer service standards and policies are met, while maintaining a high level of proficiency and certification in required operational functions. The trainer delivers airline practical and instructor-led training and monitors Classroom & OJT/Coaching activities at their respective station(s) to ensure Swissport and local specific requirements are met. In addition, this role will serve as an interim supervisor, providing direction for all new hires until formally released to work independently within Ground Handling operations.
The expected pay rate is $28.80/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match, paid vacation time, sick time, and company paid holidays.
Your activities
Deliver detailed training in various formats such as instructor and virtual instructor-led training, e-learning, self-directed training, on-the-job training, and relevant training materials
Deliver and oversee detailed practical Ground Handling Classroom & OJT including final assessment and sign off as required
Follow Swissport Corporate and NOAM Training Policy and Procedures and operate any equipment following Swissport Safe Systems of Work (SSOW) or Standard Operating Procedures (SOP)
Actively monitor and promote best practices across the station
Implement internal quality assurance activities including operational audits
Continuously assess training at the station to ensure that staff are competent and confident to carry out their specific duties
Maintain compliance levels across station
Maintain regular and effective communication and strong working relationships with subject matter experts (SMEs) to ensure training relevance
Act as a role model and display best practice behavior and procedures
Provide objective feedback and coaching to improve the performance and behavior of others
Report all training activity through recognized methods to ensure accurate tracking of training data
Support nearby stations as needed
Forecast & plan for new hire and recurrent training needs, maintaining ongoing communication with Regional Training Managers, local HR and Operations teams
Deliver and facilitate initial and recurrent training in accordance with global and local standards
Administer required examinations and/or reports for training programs to maintain compliance
Assist with New Hire tracking to ensure a smooth transition to operations
Assist with on-the-job coaching program for designated area/functions and serve as tier one support for local certified coaches
Maintain currency in the operation
Perform other duties as assigned
Your activities (continued) The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus.
Qualifications and Competencies
Minimum 1 year of industry experience in airline Ground Handling operations
High School Diploma or equivalent
Ability to travel up to 10% with the ability to travel throughout the United States and Canada to support job responsibilities
Ability to pass security clearance and possess a valid driver's license
Strong communications skills and ability to influence without authority
Working knowledge of computer systems: Microsoft Office Suite highly recommended
Customer Service oriented
Flexibility to work various shifts to accommodate training demands during off-peak hours
Knowledge of adult learning processes, instructional design techniques, and evaluation methodologies
Ability to work in a fast-paced, challenging and changing environment
Ability to create and deliver dynamic presentations, slide decks and training materials
What we offer
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Tution reimbursement
Vision insurance
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at
https://careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
#J-18808-Ljbffr
Are you ready to take flight in a dynamic and fast-paced aviation industry? Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition and are driven by our core values: Show You Care, Do the Right Things, and Win as a Team. We are seeking dedicated individuals to join our team at various locations across the globe.
Job Summary
The Ground Handling - Classroom & OJT Trainer will be responsible for delivering classroom and on-the-job training (OJT), airline-specific training, sign-offs and evaluating performance of employees at station within their designated area of expertise. This role ensures company and customer service standards and policies are met, while maintaining a high level of proficiency and certification in required operational functions. The trainer delivers airline practical and instructor-led training and monitors Classroom & OJT/Coaching activities at their respective station(s) to ensure Swissport and local specific requirements are met. In addition, this role will serve as an interim supervisor, providing direction for all new hires until formally released to work independently within Ground Handling operations.
The expected pay rate is $28.80/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match, paid vacation time, sick time, and company paid holidays.
Your activities
Deliver detailed training in various formats such as instructor and virtual instructor-led training, e-learning, self-directed training, on-the-job training, and relevant training materials
Deliver and oversee detailed practical Ground Handling Classroom & OJT including final assessment and sign off as required
Follow Swissport Corporate and NOAM Training Policy and Procedures and operate any equipment following Swissport Safe Systems of Work (SSOW) or Standard Operating Procedures (SOP)
Actively monitor and promote best practices across the station
Implement internal quality assurance activities including operational audits
Continuously assess training at the station to ensure that staff are competent and confident to carry out their specific duties
Maintain compliance levels across station
Maintain regular and effective communication and strong working relationships with subject matter experts (SMEs) to ensure training relevance
Act as a role model and display best practice behavior and procedures
Provide objective feedback and coaching to improve the performance and behavior of others
Report all training activity through recognized methods to ensure accurate tracking of training data
Support nearby stations as needed
Forecast & plan for new hire and recurrent training needs, maintaining ongoing communication with Regional Training Managers, local HR and Operations teams
Deliver and facilitate initial and recurrent training in accordance with global and local standards
Administer required examinations and/or reports for training programs to maintain compliance
Assist with New Hire tracking to ensure a smooth transition to operations
Assist with on-the-job coaching program for designated area/functions and serve as tier one support for local certified coaches
Maintain currency in the operation
Perform other duties as assigned
Your activities (continued) The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus.
Qualifications and Competencies
Minimum 1 year of industry experience in airline Ground Handling operations
High School Diploma or equivalent
Ability to travel up to 10% with the ability to travel throughout the United States and Canada to support job responsibilities
Ability to pass security clearance and possess a valid driver's license
Strong communications skills and ability to influence without authority
Working knowledge of computer systems: Microsoft Office Suite highly recommended
Customer Service oriented
Flexibility to work various shifts to accommodate training demands during off-peak hours
Knowledge of adult learning processes, instructional design techniques, and evaluation methodologies
Ability to work in a fast-paced, challenging and changing environment
Ability to create and deliver dynamic presentations, slide decks and training materials
What we offer
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Tution reimbursement
Vision insurance
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at
https://careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
#J-18808-Ljbffr