lululemon
Assistant Manager, Guest Experience | St. Johns Town Center
lululemon, Jacksonville, Florida, United States, 32290
Assistant Manager, Guest Experience | St. Johns Town Center
Job Summary The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers outstanding guest experience in line with company values and directives. Core Responsibilities Of The Job Leadership and People Management Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members. Engage team members by helping them understand how their work supports the success of the store and of lululemon overall. Implement the Store Manager’s People vision for the store and cascade to team members. Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance. Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins. Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns. Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action. Guest Experience And Community
Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching. Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations. Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to “make it right” for guests. Operations, Product, and Strategy
Partner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy). Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandizing changes are accomplished. Open and close the store in accordance with the opening and closing procedures. Understand and adhere to people safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations. Budget Responsibility
Accountable for delegated aspects of controllable budget and labor hours People Management
Leadership role directly responsible for subset of store employees as delegated by Store Manager What We Look For
Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences Integrity: Behaves in an honest, fair, and ethical manner Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions Change Management Leadership: Leads others through change processes and uncertainty Interactive Communication: Conveys information effectively and understands information shared while interacting with others Job Requirements
Must be legally authorized to work in the country in which the store is located Must have the ability to travel to assigned store with reliable transportation methods Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays 1 year people management experience 1 year leadership experience, including experience managing business operations and administration and managing projects or processes Job Assets (i.e., nice to have; not required)
Education: High school diploma, GED, or equivalent Education: Bachelor’s degree or equivalent Experience: 1 year retail or sales specific management experience Experience: 1 year recruiting, hiring, or training employees Compensation & Benefits Package Base Pay Range : $23.19 - $31.38/hour, subject to minimum wage in the location Target Bonus:
25% Total Target Base Pay Range : $28.99 - $39.23/hour lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements.
Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood top-up Extensive catalog of development course offerings People networks, mentorship programs, and leadership series (to name a few)
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Job Summary The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers outstanding guest experience in line with company values and directives. Core Responsibilities Of The Job Leadership and People Management Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members. Engage team members by helping them understand how their work supports the success of the store and of lululemon overall. Implement the Store Manager’s People vision for the store and cascade to team members. Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance. Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins. Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns. Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action. Guest Experience And Community
Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching. Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations. Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to “make it right” for guests. Operations, Product, and Strategy
Partner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy). Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandizing changes are accomplished. Open and close the store in accordance with the opening and closing procedures. Understand and adhere to people safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations. Budget Responsibility
Accountable for delegated aspects of controllable budget and labor hours People Management
Leadership role directly responsible for subset of store employees as delegated by Store Manager What We Look For
Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences Integrity: Behaves in an honest, fair, and ethical manner Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions Change Management Leadership: Leads others through change processes and uncertainty Interactive Communication: Conveys information effectively and understands information shared while interacting with others Job Requirements
Must be legally authorized to work in the country in which the store is located Must have the ability to travel to assigned store with reliable transportation methods Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays 1 year people management experience 1 year leadership experience, including experience managing business operations and administration and managing projects or processes Job Assets (i.e., nice to have; not required)
Education: High school diploma, GED, or equivalent Education: Bachelor’s degree or equivalent Experience: 1 year retail or sales specific management experience Experience: 1 year recruiting, hiring, or training employees Compensation & Benefits Package Base Pay Range : $23.19 - $31.38/hour, subject to minimum wage in the location Target Bonus:
25% Total Target Base Pay Range : $28.99 - $39.23/hour lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements.
Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood top-up Extensive catalog of development course offerings People networks, mentorship programs, and leadership series (to name a few)
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