GameStop
Full Time Assistant Store Manager (Store 3126)
GameStop, West New York, New Jersey, us, 07093
Overview
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: greet guests promptly, respond to questions/concerns quickly and courteously, assist guests with video gaming needs, inform guests of promotions, recommend additional items, apply selling behaviors during every transaction, and circulate throughout the store to prioritize guests over tasks.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
Process guest purchases/returns accurately using the POS system, including making correct changes, bagging merchandise, providing receipts, and ensuring top-notch guest service.
Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager as needed.
Promote GameStop\'s guest benefits, including new title reservations, trade-in, and Pro Rewards programs.
Assist the Store Manager with setting guest service expectations and training store associates on company policies, procedures, and guidelines.
Observe associate performance, provide feedback, and address unsatisfactory performance as directed; ensure alignment with company and store guest service expectations.
Provide recognition and feedback to store associates; regularly document feedback in the Workday/HR system in partnership with the Store Manager.
Ensure onboarding and training are completed for associates prior to opening/closing shifts; ensure familiarity with policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities.
Schedule store associates, manage breaks and meals, supervise staffing levels, and ensure best-in-class guest service.
Approve payroll, manage time off requests, and verify pay for time worked.
Maintain store cleanliness, organization, and merchandising per company guidelines; ensure fixtures and equipment operate properly.
Fulfill Omni-Channel orders and ship daily.
Protect company assets through inventory control and loss prevention; inspect associates\' packages as appropriate and report concerns to the Store Manager.
Support the store team in meeting sales, profit, and shrink goals and complete required administrative duties.
Perform inventory counts, stock/restock merchandise, and organize products on the floor.
Count, balance, and reconcile daily transaction totals in the POS system; complete closeout paperwork and manage cash deposits as required.
Verify shipments for discrepancies; conduct inventories and communicate discrepancies to the Store Manager/District Manager.
Process defectives/recalls and stock pulls; ensure proper labeling and packing lists.
Maintain guest and associate safety; report injuries per company guidelines.
Assist in maintaining store records/files and ensure manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to GameStop policies and procedures and opening/closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate\'s or bachelor\'s degree in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest.
Clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
Ability to work in a fast-paced environment and adapt to change.
Work independently and in a team; perform tasks in a timely manner.
Meet performance expectations, including attendance, appearance, safety, and respectful workplace.
Operate POS system and basic mathematics; complete required paperwork properly.
Follow written, oral, or diagrammatic instructions; execute financial tasks per policy.
Flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability.
Manage pressure and solve problems creatively while maintaining guest interactions.
Be reliable, trustworthy, and use good judgment.
Able to work alone and stand/move for extended periods; lift up to 30 lbs where required.
Pay $18.24 - $22.24
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industries Retail
Referrals increase your chances of interviewing at GameStop by 2x
Get notified about new Assistant Store Manager jobs in West New York, NJ.
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At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: greet guests promptly, respond to questions/concerns quickly and courteously, assist guests with video gaming needs, inform guests of promotions, recommend additional items, apply selling behaviors during every transaction, and circulate throughout the store to prioritize guests over tasks.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
Process guest purchases/returns accurately using the POS system, including making correct changes, bagging merchandise, providing receipts, and ensuring top-notch guest service.
Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager as needed.
Promote GameStop\'s guest benefits, including new title reservations, trade-in, and Pro Rewards programs.
Assist the Store Manager with setting guest service expectations and training store associates on company policies, procedures, and guidelines.
Observe associate performance, provide feedback, and address unsatisfactory performance as directed; ensure alignment with company and store guest service expectations.
Provide recognition and feedback to store associates; regularly document feedback in the Workday/HR system in partnership with the Store Manager.
Ensure onboarding and training are completed for associates prior to opening/closing shifts; ensure familiarity with policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities.
Schedule store associates, manage breaks and meals, supervise staffing levels, and ensure best-in-class guest service.
Approve payroll, manage time off requests, and verify pay for time worked.
Maintain store cleanliness, organization, and merchandising per company guidelines; ensure fixtures and equipment operate properly.
Fulfill Omni-Channel orders and ship daily.
Protect company assets through inventory control and loss prevention; inspect associates\' packages as appropriate and report concerns to the Store Manager.
Support the store team in meeting sales, profit, and shrink goals and complete required administrative duties.
Perform inventory counts, stock/restock merchandise, and organize products on the floor.
Count, balance, and reconcile daily transaction totals in the POS system; complete closeout paperwork and manage cash deposits as required.
Verify shipments for discrepancies; conduct inventories and communicate discrepancies to the Store Manager/District Manager.
Process defectives/recalls and stock pulls; ensure proper labeling and packing lists.
Maintain guest and associate safety; report injuries per company guidelines.
Assist in maintaining store records/files and ensure manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to GameStop policies and procedures and opening/closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate\'s or bachelor\'s degree in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest.
Clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
Ability to work in a fast-paced environment and adapt to change.
Work independently and in a team; perform tasks in a timely manner.
Meet performance expectations, including attendance, appearance, safety, and respectful workplace.
Operate POS system and basic mathematics; complete required paperwork properly.
Follow written, oral, or diagrammatic instructions; execute financial tasks per policy.
Flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability.
Manage pressure and solve problems creatively while maintaining guest interactions.
Be reliable, trustworthy, and use good judgment.
Able to work alone and stand/move for extended periods; lift up to 30 lbs where required.
Pay $18.24 - $22.24
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industries Retail
Referrals increase your chances of interviewing at GameStop by 2x
Get notified about new Assistant Store Manager jobs in West New York, NJ.
#J-18808-Ljbffr