GameStop
Full Time Assistant Store Manager (Store 4143)
GameStop, Saint Clairsville, Ohio, United States
Overview
Full Time Assistant Store Manager (Store 4143) Join to apply for the Full Time Assistant Store Manager (Store 4143) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using POS system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service.
Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager when appropriate.
Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely feedback, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
Provide timely recognition and feedback to store associates; regularly input written feedback for each store associate into the HR system in partnership with the Store Manager.
In partnership with the Store Manager, ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; associates should know all aspects of their jobs, including policies, inventory control, loss prevention, safety, financial protocol, and ethics.
Schedule store associates ensuring guidelines are followed; supervise staffing levels to achieve optimum guest service; ensure best-in-class guest service is consistently provided.
Approve payroll, manage paid time off, and verify accurate compensation.
Ensure all areas of the store are clean, organized, and merchandised per guidelines; ensure fixtures and equipment are in proper working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through effective inventory control and loss prevention practices; communicate any concerns to the Store Manager.
Support store team in meeting and exceeding sales, profit, and shrink goals; complete required administrative and operational duties.
Perform store inventory counts, restock merchandise, and maintain organized stock on the sales floor.
Verify daily transaction totals in the POS system; complete closeout paperwork and bank deposits as required.
Verify shipments for discrepancies/shortages; conduct inventories and communicate issues to the Store Manager/District Manager.
Process defectives/recalls and stock pulls accurately; label packages with packing lists.
Maintain guest and associate safety; report injuries promptly per guidelines.
Assist in maintaining store records/files; help ensure manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to all policies and procedures, including those in the Associate Handbook and Code of Standards, Ethics & Conduct.
Adhere to opening and closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Skills and Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest during every visit.
Clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
Ability to work independently and as part of a team in a fast-paced environment.
Meet performance expectations related to attendance, appearance, safety, and respectful workplace.
Operate POS system and basic math skills; ability to complete required paperwork properly.
Flexible schedule, including extended hours, nights, weekends, and some holidays; minimum 3 days/week availability.
Remain reliable and trustworthy; use good judgment.
Able to work alone and stand/move for extended periods; physical ability to lift up to 30 lbs and perform related tasks.
Be aware of inventory and safety practices; basic knowledge of military ranks (where applicable).
EEO and Benefits Job descriptions are subject to change; GameStop is an equal employment opportunity employer and provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Benefits: Full-time store positions at GameStop are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. May be eligible for bonus and/or other incentives.
Compensation: $13.45 - $17.45
Employment type Full-time
Job function
Sales and Business Development
Industries
Retail
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Disclaimer: GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs.
#J-18808-Ljbffr
Full Time Assistant Store Manager (Store 4143) Join to apply for the Full Time Assistant Store Manager (Store 4143) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using POS system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service.
Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager when appropriate.
Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely feedback, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
Provide timely recognition and feedback to store associates; regularly input written feedback for each store associate into the HR system in partnership with the Store Manager.
In partnership with the Store Manager, ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; associates should know all aspects of their jobs, including policies, inventory control, loss prevention, safety, financial protocol, and ethics.
Schedule store associates ensuring guidelines are followed; supervise staffing levels to achieve optimum guest service; ensure best-in-class guest service is consistently provided.
Approve payroll, manage paid time off, and verify accurate compensation.
Ensure all areas of the store are clean, organized, and merchandised per guidelines; ensure fixtures and equipment are in proper working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through effective inventory control and loss prevention practices; communicate any concerns to the Store Manager.
Support store team in meeting and exceeding sales, profit, and shrink goals; complete required administrative and operational duties.
Perform store inventory counts, restock merchandise, and maintain organized stock on the sales floor.
Verify daily transaction totals in the POS system; complete closeout paperwork and bank deposits as required.
Verify shipments for discrepancies/shortages; conduct inventories and communicate issues to the Store Manager/District Manager.
Process defectives/recalls and stock pulls accurately; label packages with packing lists.
Maintain guest and associate safety; report injuries promptly per guidelines.
Assist in maintaining store records/files; help ensure manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to all policies and procedures, including those in the Associate Handbook and Code of Standards, Ethics & Conduct.
Adhere to opening and closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Skills and Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest during every visit.
Clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
Ability to work independently and as part of a team in a fast-paced environment.
Meet performance expectations related to attendance, appearance, safety, and respectful workplace.
Operate POS system and basic math skills; ability to complete required paperwork properly.
Flexible schedule, including extended hours, nights, weekends, and some holidays; minimum 3 days/week availability.
Remain reliable and trustworthy; use good judgment.
Able to work alone and stand/move for extended periods; physical ability to lift up to 30 lbs and perform related tasks.
Be aware of inventory and safety practices; basic knowledge of military ranks (where applicable).
EEO and Benefits Job descriptions are subject to change; GameStop is an equal employment opportunity employer and provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Benefits: Full-time store positions at GameStop are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. May be eligible for bonus and/or other incentives.
Compensation: $13.45 - $17.45
Employment type Full-time
Job function
Sales and Business Development
Industries
Retail
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Disclaimer: GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs.
#J-18808-Ljbffr