Towne Park
Overview "At Towne Park, it’s more than a job, you can make an impact." Towne Park is a hospitality services company committed to creating smiles by delivering exceptional experiences. Work here provides an opportunity to impact millions of patients, visitors and guests by delivering compassionate service and memorable experiences. Towne Park is a place where you can make a difference and create smiles every day.
For important notices that may be applicable to you, see the company notices as required by policy.
For information about privacy, refer to the privacy policy.
Job Details Compensation:
Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.
Additional Compensation:
Employees may be eligible to receive annual incentive bonuses depending on their job classification and policy guidelines.
Benefits:
Medical, dental, and vision insurance; accident, critical illness, hospital indemnity, and telemedicine benefits. Company-paid basic life and AD&D insurance, short-term and long-term disability, and eligibility to enroll in the company’s 401k plan.
Paid Time Off:
PTO accrual and holidays are described by the plan terms; eligibility and limits apply and depend on job classification and length of employment. Benefits are subject to change and plan terms.
SUMMARY The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location. Key responsibilities include managing guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates.
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
Descriptive Statement(s) - % of Time
Ensures that the guest service experience is delivered exceptionally and consistently on all shifts. Sets a positive example for guest relations and empowers associates to provide excellent customer service. - 15%
Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate. Reviews comment cards and guest satisfaction results with employees. - 20%
Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location. Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews. - 15%
Assists Account Manager in establishing guidelines so employees understand expectations and parameters. Provides orientation and training for new associates; recognizes high performers and coaches improvement. Conducts performance appraisals and provides feedback, including disciplinary actions when necessary. - 20%
Develops cohesive working relationships with the client’s staff. Maintains regular meetings and visible presence to exceed client objectives. - 15%
Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover. Ensures revenue is identified/collected for all vehicles; prepares shift and revenue reports with accuracy; oversees revenue reconciliation and timekeeping controls. - 15%
The total amount of time for all functions of the job - 100%
QUALIFICATIONS Education:
Associate’s degree or equivalent degree preferred
Required Licensure, Certification, etc.:
Valid driver’s license and clean driving record
Work Experience:
A minimum of one (1) year of related experience in hospitality
Knowledge:
Knowledge of Towne Park’s and site-specific preventative safety and security procedures
Knowledge of Towne Park’s safe driving policies and procedures
Knowledge of potential hotspot and accident reporting policies and procedures as set forth by Towne Park
Knowledge of Towne Park’s equipment training, policies and procedures for safe and efficient use
Knowledge of Towne Park’s claim check, ticketing and key box training, policies and procedures
Knowledge of Towne Park’s customer service standards and the ability to assess customer needs and satisfaction
Knowledge of customer confidentiality policies (Towne Park and/or HIPAA)
Knowledge of business writing, basic accounting and business metrics
Knowledge of the client’s facility, including outlets, meeting rooms, amenities, parking rates and other information
Skills:
Must be able to drive manual transmission
Computer proficiency with MS Office and POS applications
Effective verbal and written communication; ability to present to individuals and groups
Ability to work with diverse cultures and represent the company well
Ability to interpret policies, manuals and training materials
Ability to compose professional internal/external communications
Ability to handle guest/patient complaints with poise and safety awareness
SCOPE Authority to Act:
Performs duties independently with minimal supervision and makes day-to-day decisions affecting operations and finances; deviations from guidelines may have financial implications.
Includes hiring, replacement, and discharge of associates and disciplinary actions when necessary.
Budget Responsibility:
Resources controlled by the employee are limited to those available to them.
WORKING CONDITIONS & PHYSICAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements:
Regularly talk or listen; sit or stand for extended periods; may run, walk, and handle objects; reach with hands and arms; climb stairs; balance; kneel or crouch. Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment.
Lifting Requirements:
Exert up to 50 pounds occasionally, up to 25 pounds frequently, and greater than 10 pounds constantly to move objects.
Working Environment:
Climate-controlled environment with potential exposure to inclement weather and varying temperatures.
Travel:
Travel up to 10% may be required.
ACKNOWLEDGEMENT AND ACCEPTANCE I understand that this job description is not exhaustive and that duties may evolve. Modifications may be made at any time. Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. This policy applies to all terms and conditions of employment.
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For important notices that may be applicable to you, see the company notices as required by policy.
For information about privacy, refer to the privacy policy.
Job Details Compensation:
Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.
Additional Compensation:
Employees may be eligible to receive annual incentive bonuses depending on their job classification and policy guidelines.
Benefits:
Medical, dental, and vision insurance; accident, critical illness, hospital indemnity, and telemedicine benefits. Company-paid basic life and AD&D insurance, short-term and long-term disability, and eligibility to enroll in the company’s 401k plan.
Paid Time Off:
PTO accrual and holidays are described by the plan terms; eligibility and limits apply and depend on job classification and length of employment. Benefits are subject to change and plan terms.
SUMMARY The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location. Key responsibilities include managing guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates.
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
Descriptive Statement(s) - % of Time
Ensures that the guest service experience is delivered exceptionally and consistently on all shifts. Sets a positive example for guest relations and empowers associates to provide excellent customer service. - 15%
Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate. Reviews comment cards and guest satisfaction results with employees. - 20%
Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location. Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews. - 15%
Assists Account Manager in establishing guidelines so employees understand expectations and parameters. Provides orientation and training for new associates; recognizes high performers and coaches improvement. Conducts performance appraisals and provides feedback, including disciplinary actions when necessary. - 20%
Develops cohesive working relationships with the client’s staff. Maintains regular meetings and visible presence to exceed client objectives. - 15%
Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover. Ensures revenue is identified/collected for all vehicles; prepares shift and revenue reports with accuracy; oversees revenue reconciliation and timekeeping controls. - 15%
The total amount of time for all functions of the job - 100%
QUALIFICATIONS Education:
Associate’s degree or equivalent degree preferred
Required Licensure, Certification, etc.:
Valid driver’s license and clean driving record
Work Experience:
A minimum of one (1) year of related experience in hospitality
Knowledge:
Knowledge of Towne Park’s and site-specific preventative safety and security procedures
Knowledge of Towne Park’s safe driving policies and procedures
Knowledge of potential hotspot and accident reporting policies and procedures as set forth by Towne Park
Knowledge of Towne Park’s equipment training, policies and procedures for safe and efficient use
Knowledge of Towne Park’s claim check, ticketing and key box training, policies and procedures
Knowledge of Towne Park’s customer service standards and the ability to assess customer needs and satisfaction
Knowledge of customer confidentiality policies (Towne Park and/or HIPAA)
Knowledge of business writing, basic accounting and business metrics
Knowledge of the client’s facility, including outlets, meeting rooms, amenities, parking rates and other information
Skills:
Must be able to drive manual transmission
Computer proficiency with MS Office and POS applications
Effective verbal and written communication; ability to present to individuals and groups
Ability to work with diverse cultures and represent the company well
Ability to interpret policies, manuals and training materials
Ability to compose professional internal/external communications
Ability to handle guest/patient complaints with poise and safety awareness
SCOPE Authority to Act:
Performs duties independently with minimal supervision and makes day-to-day decisions affecting operations and finances; deviations from guidelines may have financial implications.
Includes hiring, replacement, and discharge of associates and disciplinary actions when necessary.
Budget Responsibility:
Resources controlled by the employee are limited to those available to them.
WORKING CONDITIONS & PHYSICAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements:
Regularly talk or listen; sit or stand for extended periods; may run, walk, and handle objects; reach with hands and arms; climb stairs; balance; kneel or crouch. Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment.
Lifting Requirements:
Exert up to 50 pounds occasionally, up to 25 pounds frequently, and greater than 10 pounds constantly to move objects.
Working Environment:
Climate-controlled environment with potential exposure to inclement weather and varying temperatures.
Travel:
Travel up to 10% may be required.
ACKNOWLEDGEMENT AND ACCEPTANCE I understand that this job description is not exhaustive and that duties may evolve. Modifications may be made at any time. Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. This policy applies to all terms and conditions of employment.
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