Royal Caribbean Group
Overview
Leads and manages the ship’s Casino Department with an emphasis on core functions including casino operations, achieving established revenue and guest satisfaction targets, maintaining compliance with gaming rules and regulations, building relationships with Casino VIPs, and directing performance management of the Casino Staff.
Hiring Requirements
Two to five years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line (shipboard experience preferred).
Satisfactory completion of Gaming Board/Commission approved dealer school.
Ability to manage the financial aspects of a casino operation, including identification of expense reduction and revenue growth through promotional and up‑selling activities.
Ability to manage headcount within area to support business needs.
Very strong management skills in a multicultural and dynamic environment.
Very strong communication, problem solving, decision making, and interpersonal skills.
Superior customer service, team building and conflict resolution skills.
Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.
Intermediate computer software skills required.
Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections.
Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
Knowledge of policies and practices involved in the human resources function. Ability to manage international staff in a positive and productive manner by motivating, developing and managing employees. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
Seniority Level
Mid‑Senior level
Employment Type
Contract
Job Function
Other
Industries
Hotels and Motels
Lake Charles, LA $45,000.00-$52,000.00 1 week ago
#J-18808-Ljbffr
Hiring Requirements
Two to five years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line (shipboard experience preferred).
Satisfactory completion of Gaming Board/Commission approved dealer school.
Ability to manage the financial aspects of a casino operation, including identification of expense reduction and revenue growth through promotional and up‑selling activities.
Ability to manage headcount within area to support business needs.
Very strong management skills in a multicultural and dynamic environment.
Very strong communication, problem solving, decision making, and interpersonal skills.
Superior customer service, team building and conflict resolution skills.
Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.
Intermediate computer software skills required.
Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections.
Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
Knowledge of policies and practices involved in the human resources function. Ability to manage international staff in a positive and productive manner by motivating, developing and managing employees. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
Seniority Level
Mid‑Senior level
Employment Type
Contract
Job Function
Other
Industries
Hotels and Motels
Lake Charles, LA $45,000.00-$52,000.00 1 week ago
#J-18808-Ljbffr