Aimbridge Hospitality
Front Desk Assistant Manager
Aimbridge Hospitality, Nashville, Tennessee, United States, 37247
The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive, friendly, efficient, and courteous manner. They provide all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as necessary to complete their responsibilities; for OEM associates, overtime applies and is calculated accordingly.
Responsibilities
Qualifications: At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree with 3+ years of related experience; or a 4-year college degree with at least 1 year of related experience. Supervisory experience required. Proficiency in Windows operating systems. Excellent communication skills. Ability to evaluate and select among alternative courses of action quickly and accurately. Ability to work well under stress and high-pressure situations. Maintain composure and objectivity under pressure. Effective problem-solving skills, including anticipating, preventing, identifying, and solving workplace issues. Ability to assimilate complex information from various sources and adapt as needed. Active listening skills to understand and clarify concerns of guests and colleagues. Ability to work with financial data and perform basic arithmetic functions. Responsibilities: Approach all guest and employee interactions with attentiveness, friendliness, courtesy, and service orientation. Maintain regular attendance as per Aimbridge Hospitality standards and hotel needs. Maintain high standards of personal appearance and grooming, including proper uniform and name tag. Comply with all Aimbridge Hospitality standards, regulations, and safety procedures. Meet certification requirements such as Food Handlers, Alcohol Awareness, CPR & First Aid. Maintain a warm and friendly demeanor at all times. Establish and maintain attentive, courteous, and efficient hospitality at the Front Desk. Respond promptly to guest requests, problems, complaints, and accidents, ensuring follow-up for guest satisfaction. Motivate, coach, counsel, and discipline Front Desk personnel according to SOPs. Ensure compliance with brand and company training standards. Participate in hiring, employee performance appraisals, and development of morale and training programs. Maximize room revenue and occupancy through daily status reviews, rate analysis, and close monitoring of house counts. Attend all required meetings and submit necessary reports and documentation. Assist with supervision of Night Audit and monitor related reports for accuracy. Review and approve payroll hours and prepare employee schedules aligned with forecasts and budgets. Ensure billing accuracy to maximize no-show revenue. Maintain proper procedures for purchase orders, invoicing, and accounting. Ensure timely completion of productivity reports and forecasts. Foster professional relationships and open communication with all departments. Coordinate with Accounting on follow-up items. Operate and maintain the Front Office computer system and related equipment. Monitor reservation processes, guest greeting, and adherence to policies. Handle guest messages, packages, mail, and related services professionally and promptly. Maintain awareness of rates, packages, and promotions. Enforce credit policies and handle guest laundry as applicable. Ensure employees are attentive, friendly, helpful, and courteous at all times. Maintain 'Lost and Found' procedures and key control systems. Participate in departmental meetings and contribute to guest service scores. Monitor VIP guests and special requests. Maintain inventory of front office supplies and review daily activity reports. Assist in emergency procedures and be familiar with corporate programs. Maintain organized filing and documentation systems. Conduct meetings as required and perform other duties as assigned. Company Overview
As the global leader in third-party hotel management, our portfolio includes over 1,550 hotels worldwide, spanning top brands, luxury resorts, and lifestyle hotels. Our passionate associates thrive in a culture of excellence and service. Join us to explore a world of possibilities with Aimbridge Hospitality. Benefits for full-time employees include: Daily Pay option Medical, Dental, and Vision insurance Disability and Life Insurance Paid Time Off Employee Assistance Program 401(k) Retirement Plan About the Company
We are an independent hotel management firm delivering superior investment returns through property management, asset management, development, renovation, and consulting services for hotels and resorts.
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Qualifications: At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree with 3+ years of related experience; or a 4-year college degree with at least 1 year of related experience. Supervisory experience required. Proficiency in Windows operating systems. Excellent communication skills. Ability to evaluate and select among alternative courses of action quickly and accurately. Ability to work well under stress and high-pressure situations. Maintain composure and objectivity under pressure. Effective problem-solving skills, including anticipating, preventing, identifying, and solving workplace issues. Ability to assimilate complex information from various sources and adapt as needed. Active listening skills to understand and clarify concerns of guests and colleagues. Ability to work with financial data and perform basic arithmetic functions. Responsibilities: Approach all guest and employee interactions with attentiveness, friendliness, courtesy, and service orientation. Maintain regular attendance as per Aimbridge Hospitality standards and hotel needs. Maintain high standards of personal appearance and grooming, including proper uniform and name tag. Comply with all Aimbridge Hospitality standards, regulations, and safety procedures. Meet certification requirements such as Food Handlers, Alcohol Awareness, CPR & First Aid. Maintain a warm and friendly demeanor at all times. Establish and maintain attentive, courteous, and efficient hospitality at the Front Desk. Respond promptly to guest requests, problems, complaints, and accidents, ensuring follow-up for guest satisfaction. Motivate, coach, counsel, and discipline Front Desk personnel according to SOPs. Ensure compliance with brand and company training standards. Participate in hiring, employee performance appraisals, and development of morale and training programs. Maximize room revenue and occupancy through daily status reviews, rate analysis, and close monitoring of house counts. Attend all required meetings and submit necessary reports and documentation. Assist with supervision of Night Audit and monitor related reports for accuracy. Review and approve payroll hours and prepare employee schedules aligned with forecasts and budgets. Ensure billing accuracy to maximize no-show revenue. Maintain proper procedures for purchase orders, invoicing, and accounting. Ensure timely completion of productivity reports and forecasts. Foster professional relationships and open communication with all departments. Coordinate with Accounting on follow-up items. Operate and maintain the Front Office computer system and related equipment. Monitor reservation processes, guest greeting, and adherence to policies. Handle guest messages, packages, mail, and related services professionally and promptly. Maintain awareness of rates, packages, and promotions. Enforce credit policies and handle guest laundry as applicable. Ensure employees are attentive, friendly, helpful, and courteous at all times. Maintain 'Lost and Found' procedures and key control systems. Participate in departmental meetings and contribute to guest service scores. Monitor VIP guests and special requests. Maintain inventory of front office supplies and review daily activity reports. Assist in emergency procedures and be familiar with corporate programs. Maintain organized filing and documentation systems. Conduct meetings as required and perform other duties as assigned. Company Overview
As the global leader in third-party hotel management, our portfolio includes over 1,550 hotels worldwide, spanning top brands, luxury resorts, and lifestyle hotels. Our passionate associates thrive in a culture of excellence and service. Join us to explore a world of possibilities with Aimbridge Hospitality. Benefits for full-time employees include: Daily Pay option Medical, Dental, and Vision insurance Disability and Life Insurance Paid Time Off Employee Assistance Program 401(k) Retirement Plan About the Company
We are an independent hotel management firm delivering superior investment returns through property management, asset management, development, renovation, and consulting services for hotels and resorts.
#J-18808-Ljbffr