Builders FirstSource, Inc.
Ignite your career at Alpine/Builders FirstSource, America’s largest supplier of building materials, value-added components, and building services to the professional market. We help make the dream of homeownership more achievable every day. At BFS, you’ll be equipped with tools, training, and resources to grow your career with unlimited horizons.
PURPOSE Under direct supervision, provides sales and customer service activities primarily related to retail customers, utilizing knowledge of sales techniques and industry knowledge.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides customer service to retail customers via walk-in, phone, or email, assisting with inquiries on product selection, pricing, availability, refunds/exchanges, requiring knowledge of company products, procedures, and practices.
Engages in selling company products/services and related items; provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
Enters orders into system and schedules product delivery.
Plans and manages work efficiency to meet productivity goals.
Participates in customer workshops.
Handles and resolves simple customer complaints; forwards complex issues to senior staff.
Assists with store housekeeping, signage, stocking, inventory control, and related activities.
Follows all safety procedures and attends safety meetings; may suggest safety improvements.
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities.
MINIMUM REQUIREMENTS High school diploma or GED and six months sales-related experience, or equivalent education and experience.
COMPETENCIES
Knowledge of company and competitor products, standards, pricing, discounts, and estimating formulas.
Good communication skills.
Strong attention to detail and customer service skills.
Knowledge of basic sales techniques and persuasive skills.
Proficiency in Microsoft Office and ERP systems.
Ability to operate material handling equipment.
WORK ENVIRONMENT / PHYSICAL ACTIVITY
Mix of office and outdoor work with weather variations.
Ability to lift up to 25 pounds frequently and up to 80 pounds occasionally.
Standing or walking for 80% of the day; occasional use of hand tools and equipment.
Reaching in all directions.
At BFS, we support your growth and success. Our culture is people-first, empowering you to learn new skills and advance your career. Join us and discover what’s possible when you embrace new challenges.
In addition to base wages, team members are eligible for incentives based on plan terms and applicable law. Benefits are designed to support your health and well-being. For details, visit
www.bldrbenefits.com .
Alpine/Builders FirstSource is an Equal Opportunity Employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, veteran status, or disability. For accommodation requests under the ADA, contact (214)765-3990 or
ADA.Accommodation@bldr.com .
#J-18808-Ljbffr
PURPOSE Under direct supervision, provides sales and customer service activities primarily related to retail customers, utilizing knowledge of sales techniques and industry knowledge.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides customer service to retail customers via walk-in, phone, or email, assisting with inquiries on product selection, pricing, availability, refunds/exchanges, requiring knowledge of company products, procedures, and practices.
Engages in selling company products/services and related items; provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
Enters orders into system and schedules product delivery.
Plans and manages work efficiency to meet productivity goals.
Participates in customer workshops.
Handles and resolves simple customer complaints; forwards complex issues to senior staff.
Assists with store housekeeping, signage, stocking, inventory control, and related activities.
Follows all safety procedures and attends safety meetings; may suggest safety improvements.
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities.
MINIMUM REQUIREMENTS High school diploma or GED and six months sales-related experience, or equivalent education and experience.
COMPETENCIES
Knowledge of company and competitor products, standards, pricing, discounts, and estimating formulas.
Good communication skills.
Strong attention to detail and customer service skills.
Knowledge of basic sales techniques and persuasive skills.
Proficiency in Microsoft Office and ERP systems.
Ability to operate material handling equipment.
WORK ENVIRONMENT / PHYSICAL ACTIVITY
Mix of office and outdoor work with weather variations.
Ability to lift up to 25 pounds frequently and up to 80 pounds occasionally.
Standing or walking for 80% of the day; occasional use of hand tools and equipment.
Reaching in all directions.
At BFS, we support your growth and success. Our culture is people-first, empowering you to learn new skills and advance your career. Join us and discover what’s possible when you embrace new challenges.
In addition to base wages, team members are eligible for incentives based on plan terms and applicable law. Benefits are designed to support your health and well-being. For details, visit
www.bldrbenefits.com .
Alpine/Builders FirstSource is an Equal Opportunity Employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, veteran status, or disability. For accommodation requests under the ADA, contact (214)765-3990 or
ADA.Accommodation@bldr.com .
#J-18808-Ljbffr