Inside Sales Support Specialist

SUMMARY: The Inside Sales Support Specialist (ISSS) will be responsible for providing support to the Inside Sales team members. Outbound calls, customer facing interaction and follow up are the foundation for this role. In this role the ISSS, will be trained in and will be responsible for day-to-day sales, product knowledge, logistics, supplier interaction, effective communication and interdepartmental processes. DUTIES AND RESPONSIBILITIES: Source non-stock items and recommending similar products that are available Participate in customer expediting calls and meetings with Account Managers Resolve order discrepancies by partnering with customers, warehouse and logistics team; process RMA requests and provide resolutions to improve the customer experience Expedite orders to provide on-time delivery to meet or exceed the customer’s demands which includes making outbound calls to suppliers for faster delivery and resolve cost variance issues Prepares certificates of conformance and/or obtains documents from suppliers for products sold Responds to customer requests for product support documents (this includes, SDS sheets, product specification documents and product literature) Deadline driven follow up for customer issues relating to sales or customer order entry errors, lost shipments, missing goods, damaged goods and invoicing discrepancies Update external order processing platforms (e.g. Ariba, Connexium, CoupaHost) Assist team members with placing hot/urgent purchase orders with suppliers and confirming details of delivery with same day results Follow up on quotes versus orders not placed by reaching out to customers for feedback Assist inside sales team with large quote opportunities utilizing P21 and Excel Resolve contract price discrepancies (for example, failed order record imports, contract price expirations and maintaining current customer price contract files) Collaborate with sales, accounts payable, operations, product management, and finance to solve issues and improve customer service Process requests for quotations, order entry and product questions from customers. Provide full customer specific day-to-day interaction support when a colleague is out of the office Other duties as assigned Reports to the Inside Sales Manager SKILLS AND EXPERIENCE REQUIRED: High School diploma or equivalent Basic Microsoft Office knowledge with MS Excel and Word Basic use of MS Outlook and written fluency for all forms of communication Time management and prioritizing of tasks: daily, weekly, monthly deadlines Ability to work with distraction Passionate, Adaptable, Customer Focused and Teamwork oriented Strong sense of urgency and accountability Bilingual in English & Spanish is a plus EMPLOYMENT OPPORTUNITY INCLUDES: Competitive benefits, including: medical, dental, vision, life, STD & LTD insurance options, FSA, 401(k) and Profit Sharing Career growth $17 - $20 / hour based on relevant experience DGI Supply is an Equal Opportunity Employer. Candidates are subject to background checks and a post-offer drug screen. #LI-Onsite Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the

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