National Trench Safety
Inside Sales Rep I - Burlington, NC
National Trench Safety, Burlington, North Carolina, United States, 27215
Join National Trench Safety as an Inside Sales Representative I in Burlington, NC.
The Inside Sales Representative supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generate sales documents and effectively manage communication between customers, branches, and outside sales representatives.
Key Responsibilities
Receive and respond to all customer inquiries, orders, and complaints. Generate all sales operations documents and distribute to respective departments. Guide, assist, and elevate complaint resolution to ensure customers are properly served. Provide customers and branches with requested data and backup data. Follow up with customers, branches, and shop/yard operations on open and unresolved customer issues. Report on out-of-line conditions affecting customer satisfaction. May take after-hours calls and document complaints for resolution. May open and/or close operations facilities in some branches. Perform other duties as requested. Knowledge and Skills
Excellent communication skills to enhance relationships with customers and team members. Quick learner, attention to detail, and adaptability skills. Excellent customer service and organization skills. Emotional Intelligence and strong collaboration skills. Basic knowledge or ability to learn Microsoft Office, Infor, and Salesforce CRM. Basic knowledge of operational processes, including deliveries/pickups, commensurate with the rental industry. Qualifications
Minimum 1 year experience working as an Inside Sales Rep or on a sales desk, preferably in the construction equipment industry or underground safety rental industry. Must have reliable transportation. Why work for NTS?
We offer a competitive salary with a generous and comprehensive benefit package, including: Excellent medical, dental, and vision plans. 401(k) retirement plan with company match and immediate vesting. Team Ownership Program (TOP) grants an annual stock award to every active full-time employee. Flexible spending and health savings accounts. Basic and Voluntary life and disability insurance. Paid Time Off that is either awarded or begins to accrue on the first pay period. 8 paid holidays. Birthday and Work Anniversary holidays after one year of service. Incentive bonus plans. Educational assistance. About Us
National Trench Safety specializes in the rental and sale of excavation safety products. We equip job sites with everything from a barricade to complete site-specific trench shoring plans and the required equipment. About our Team
Our team is our most valuable asset and one of our customers’ greatest resources. NTS is a customer service-focused organization, and we continue to attract talented individuals. NTS is an equal opportunity employer M/F/D/V. Qualified candidates will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
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Receive and respond to all customer inquiries, orders, and complaints. Generate all sales operations documents and distribute to respective departments. Guide, assist, and elevate complaint resolution to ensure customers are properly served. Provide customers and branches with requested data and backup data. Follow up with customers, branches, and shop/yard operations on open and unresolved customer issues. Report on out-of-line conditions affecting customer satisfaction. May take after-hours calls and document complaints for resolution. May open and/or close operations facilities in some branches. Perform other duties as requested. Knowledge and Skills
Excellent communication skills to enhance relationships with customers and team members. Quick learner, attention to detail, and adaptability skills. Excellent customer service and organization skills. Emotional Intelligence and strong collaboration skills. Basic knowledge or ability to learn Microsoft Office, Infor, and Salesforce CRM. Basic knowledge of operational processes, including deliveries/pickups, commensurate with the rental industry. Qualifications
Minimum 1 year experience working as an Inside Sales Rep or on a sales desk, preferably in the construction equipment industry or underground safety rental industry. Must have reliable transportation. Why work for NTS?
We offer a competitive salary with a generous and comprehensive benefit package, including: Excellent medical, dental, and vision plans. 401(k) retirement plan with company match and immediate vesting. Team Ownership Program (TOP) grants an annual stock award to every active full-time employee. Flexible spending and health savings accounts. Basic and Voluntary life and disability insurance. Paid Time Off that is either awarded or begins to accrue on the first pay period. 8 paid holidays. Birthday and Work Anniversary holidays after one year of service. Incentive bonus plans. Educational assistance. About Us
National Trench Safety specializes in the rental and sale of excavation safety products. We equip job sites with everything from a barricade to complete site-specific trench shoring plans and the required equipment. About our Team
Our team is our most valuable asset and one of our customers’ greatest resources. NTS is a customer service-focused organization, and we continue to attract talented individuals. NTS is an equal opportunity employer M/F/D/V. Qualified candidates will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
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