Crumdale Specialty
Strategic Account Executive, PBM/Pharmacy Division
Crumdale Specialty, Sugartown, Pennsylvania, United States
Overview
Strategic Account Executive, PBM/Pharmacy Division at Crumdale Specialty. The Senior Account Executive (SAE) within the PBM/Pharmacy Division is responsible for the customer’s total service experience with Crumdale. The SAE acts as a trusted advisor while managing ongoing client relationships (brokers, TPAs & employers) and ensuring service delivery with a focus on the pharmacy benefit. The SAE serves as the client-centric, client-facing resource for assigned clients, representing clients internally as advocate and coordinating with other functional areas within the company to implement client benefits, complete projects, and address service needs. This includes serving as the key liaison between the customer and Crumdale, building strong relationships with client groups, implementing benefit communication programs, helping the client interpret data to guide decision making, and troubleshooting issues to ensure client satisfaction with Crumdale. The role is critical to the growth and success of the company. Responsibilities
Designated lead point of contact for assigned clients and own overall and day-to-day client service delivery Establish and maintain a successful and lasting client relationship while supporting all aspects of each client’s account Create consultative partnerships with each client group to achieve designated outcomes or goals Build relationships with brokers, consultants, TPAs and employers Manage and support the successful implementation of client prescription benefit plans and ongoing communication for partnerships Be accountable for client satisfaction and retention Participate in client meetings and finalist presentations Present and support client presentations with a focus on trends identified from client data Support key client groups on contract renewal, pricing, benefits or clinical program changes Ensure a successful new client implementation and smooth transition from other organizations Ensure delivery and accuracy of client’s pharmacy deliverables (invoices, rebates, true-ups, reports, performance reviews) Manage ongoing contract relationships and service delivery with a focus on the pharmacy benefit Monitor progress to deadlines Ensure effective communication among team members, the client, their advisors, and the PBM Communicate issues internally and provide support to resolve benefit escalated questions and service issues Assist with preparation and presentation of deliverables and outcomes Support the pharmacy practice on internal marketing or intellectual capital initiatives Partner with internal Account Managers to address client needs and proactively manage the pharmacy benefit program Represent client internally and coordinate with other functions to implement client systems, complete projects, and address ongoing service needs Own new client relationship from implementation through renewals Own client’s performance review process Provide product consultation and upsell when appropriate Engage in contract negotiations Manage pharmacy trend management and cost containment Qualifications
Gritty self-starter who can thrive in a high-growth, entrepreneurial startup environment Deep knowledge of the PBM industry and current industry trends Extensive knowledge of PBM contracts, pricing, clinical/financial programs and trend management Strong verbal and written communication skills including presentation skills within a client relationship management setting Fundamental knowledge of pharmacy, market trends and competitive landscape, with ability to assess and consider these factors when developing strategies Solid understanding of health and welfare benefits claims processing and claims payment administration Exceptional interpersonal and communication skills, comfortable in small meetings to large presentations Ability to build trust and meaningful relationships with clients, vendors and internal teams Solid financial acumen and understanding of marketplace economics Ability to work with staff at all levels including executives and partners Independent critical thinker with strong analytical and problem-solving skills Ability to work independently and in a team Strong organizational skills and ability to meet strict deadlines Ethical and professional character Proficiency with MS Office (Excel, Word, PowerPoint) and Salesforce; working knowledge of Microsoft Teams, OneDrive and Citrix SharePoint Travel
25% travel Ability to travel as needed to client groups, corporate office or industry-related events Experience
5+ years of client-facing account management experience at a reputable PBM Previous experience working with employers, members, consultants, brokers and TPAs Education
Bachelor’s degree preferred, or equivalent relevant work experience MBA and/or PharmD preferred Benefits
Medical Dental Vision Life Disability Flexible PTO Please note : Crumdale Specialty will not be engaging with external recruitment agencies. We kindly request that agencies refrain from contacting us regarding this position.
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Strategic Account Executive, PBM/Pharmacy Division at Crumdale Specialty. The Senior Account Executive (SAE) within the PBM/Pharmacy Division is responsible for the customer’s total service experience with Crumdale. The SAE acts as a trusted advisor while managing ongoing client relationships (brokers, TPAs & employers) and ensuring service delivery with a focus on the pharmacy benefit. The SAE serves as the client-centric, client-facing resource for assigned clients, representing clients internally as advocate and coordinating with other functional areas within the company to implement client benefits, complete projects, and address service needs. This includes serving as the key liaison between the customer and Crumdale, building strong relationships with client groups, implementing benefit communication programs, helping the client interpret data to guide decision making, and troubleshooting issues to ensure client satisfaction with Crumdale. The role is critical to the growth and success of the company. Responsibilities
Designated lead point of contact for assigned clients and own overall and day-to-day client service delivery Establish and maintain a successful and lasting client relationship while supporting all aspects of each client’s account Create consultative partnerships with each client group to achieve designated outcomes or goals Build relationships with brokers, consultants, TPAs and employers Manage and support the successful implementation of client prescription benefit plans and ongoing communication for partnerships Be accountable for client satisfaction and retention Participate in client meetings and finalist presentations Present and support client presentations with a focus on trends identified from client data Support key client groups on contract renewal, pricing, benefits or clinical program changes Ensure a successful new client implementation and smooth transition from other organizations Ensure delivery and accuracy of client’s pharmacy deliverables (invoices, rebates, true-ups, reports, performance reviews) Manage ongoing contract relationships and service delivery with a focus on the pharmacy benefit Monitor progress to deadlines Ensure effective communication among team members, the client, their advisors, and the PBM Communicate issues internally and provide support to resolve benefit escalated questions and service issues Assist with preparation and presentation of deliverables and outcomes Support the pharmacy practice on internal marketing or intellectual capital initiatives Partner with internal Account Managers to address client needs and proactively manage the pharmacy benefit program Represent client internally and coordinate with other functions to implement client systems, complete projects, and address ongoing service needs Own new client relationship from implementation through renewals Own client’s performance review process Provide product consultation and upsell when appropriate Engage in contract negotiations Manage pharmacy trend management and cost containment Qualifications
Gritty self-starter who can thrive in a high-growth, entrepreneurial startup environment Deep knowledge of the PBM industry and current industry trends Extensive knowledge of PBM contracts, pricing, clinical/financial programs and trend management Strong verbal and written communication skills including presentation skills within a client relationship management setting Fundamental knowledge of pharmacy, market trends and competitive landscape, with ability to assess and consider these factors when developing strategies Solid understanding of health and welfare benefits claims processing and claims payment administration Exceptional interpersonal and communication skills, comfortable in small meetings to large presentations Ability to build trust and meaningful relationships with clients, vendors and internal teams Solid financial acumen and understanding of marketplace economics Ability to work with staff at all levels including executives and partners Independent critical thinker with strong analytical and problem-solving skills Ability to work independently and in a team Strong organizational skills and ability to meet strict deadlines Ethical and professional character Proficiency with MS Office (Excel, Word, PowerPoint) and Salesforce; working knowledge of Microsoft Teams, OneDrive and Citrix SharePoint Travel
25% travel Ability to travel as needed to client groups, corporate office or industry-related events Experience
5+ years of client-facing account management experience at a reputable PBM Previous experience working with employers, members, consultants, brokers and TPAs Education
Bachelor’s degree preferred, or equivalent relevant work experience MBA and/or PharmD preferred Benefits
Medical Dental Vision Life Disability Flexible PTO Please note : Crumdale Specialty will not be engaging with external recruitment agencies. We kindly request that agencies refrain from contacting us regarding this position.
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