H&M
Join us as a Sales Advisor at H&M, where you will be responsible for providing excellent customer service, welcoming and guiding customers through our store, and actively selling our products. You will use your fashion and product knowledge to provide customers with relevant information and support.
About the Role
A Day in the Life
Provide excellent customer service, welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service. Willingness to engage and have conversations with customers to provide excellent service. Guide customers through our fashion trends, stories, and products in all areas of the store. Ability to effectively promote and sell our products to customers. Actively promote our Customer Loyalty App and in-store sustainability initiatives. Representing yourself and the H&M brand positively during all customer interactions. Support with commercial or operational actions to reach sales targets with the store management team. General Information
Fashion and Trend Awareness
Keep up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers. Use your product and fashion knowledge to share relevant information with customers. Team and Development
Retain and share your service, fashion, and store operations knowledge and skills with colleagues. Follow all procedures, routines, and legal requirements in all areas of the store. Give and receive feedback with your colleagues to learn, develop, and support each other. Participate in relevant available Onboarding, introduction processes, and trainings and courses relevant for your role and future development. Retail Operations/Visual and Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care. Operate fitting room and checkout areas according to best practice and processes. Contribute to a clean and tidy sales floor and back of house. Support with garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines. Ensure good stock levels with replenishment routines on the sales floor. Upkeep and follow best practice for any in-store OMNI Services and in-store tech services/tools. Support with opening and closing of the store. Following all H&S guidelines and legal requirements applicable to role and responsibilities. Qualifications
Who You Are
As a Sales Advisor, you will be passionate about fashion and everything we create in-store. Motivated by giving customers a great experience. You should also be communicative, creative, and curious, motivated, flexible, decisive, and action-oriented. You should also enjoy working in a collaborative and dynamic environment. You have sales experience working in a dynamic and collaborative environment that you can apply to your role. Experience working with customer service in fashion, retail, or other service-related industries. Why You'll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years. You will have access to our Colleague Resource Groups to find community and networking opportunities among colleagues. We are an inclusive company where you are encouraged to be yourself at work. You will have access to a large global talent community, where career growth and aspirations have no limits. We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness, and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community. You will be able to express your personal style with our employee discount at H&M, & Other Stories, and COS. Additional Information
Job Status:
Hourly, Non-Exempt EEOC Code:
SLS Compensation:
$14.00 per hour
This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us.
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A Day in the Life
Provide excellent customer service, welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service. Willingness to engage and have conversations with customers to provide excellent service. Guide customers through our fashion trends, stories, and products in all areas of the store. Ability to effectively promote and sell our products to customers. Actively promote our Customer Loyalty App and in-store sustainability initiatives. Representing yourself and the H&M brand positively during all customer interactions. Support with commercial or operational actions to reach sales targets with the store management team. General Information
Fashion and Trend Awareness
Keep up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers. Use your product and fashion knowledge to share relevant information with customers. Team and Development
Retain and share your service, fashion, and store operations knowledge and skills with colleagues. Follow all procedures, routines, and legal requirements in all areas of the store. Give and receive feedback with your colleagues to learn, develop, and support each other. Participate in relevant available Onboarding, introduction processes, and trainings and courses relevant for your role and future development. Retail Operations/Visual and Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care. Operate fitting room and checkout areas according to best practice and processes. Contribute to a clean and tidy sales floor and back of house. Support with garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines. Ensure good stock levels with replenishment routines on the sales floor. Upkeep and follow best practice for any in-store OMNI Services and in-store tech services/tools. Support with opening and closing of the store. Following all H&S guidelines and legal requirements applicable to role and responsibilities. Qualifications
Who You Are
As a Sales Advisor, you will be passionate about fashion and everything we create in-store. Motivated by giving customers a great experience. You should also be communicative, creative, and curious, motivated, flexible, decisive, and action-oriented. You should also enjoy working in a collaborative and dynamic environment. You have sales experience working in a dynamic and collaborative environment that you can apply to your role. Experience working with customer service in fashion, retail, or other service-related industries. Why You'll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years. You will have access to our Colleague Resource Groups to find community and networking opportunities among colleagues. We are an inclusive company where you are encouraged to be yourself at work. You will have access to a large global talent community, where career growth and aspirations have no limits. We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness, and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community. You will be able to express your personal style with our employee discount at H&M, & Other Stories, and COS. Additional Information
Job Status:
Hourly, Non-Exempt EEOC Code:
SLS Compensation:
$14.00 per hour
This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us.
#J-18808-Ljbffr