T-Mobile
Mobile Associate, Store-in-Store - Retail Sales
T-Mobile, Cincinnati, Ohio, United States, 45208
Mobile Associate, Store-in-Store - Retail Sales
Join to apply for the
Mobile Associate, Store-in-Store - Retail Sales
role at
T‑Mobile .
Job Overview Mobile Associates are integral members of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around T‑Mobile products and services. Mobile Associates excel at building deep relationships with customers through meaningful interactions, identifying customer needs, and recommending solutions that add value. They thrive in high‑traffic environments, using digital tools and self‑serve options to deliver exceptional customer experiences while meeting quality and sales metrics.
Job Responsibilities
Proactively engage with a broad range of customers in a highly‑traffic retail environment, using digital tools, effective communication, and education to showcase the value of T‑Mobile solutions.
Leverage digital self‑serve tools during customer interactions and the onboarding process; identify needs and use solution‑based selling techniques to fully demonstrate T‑Mobile products and services.
Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and continually improve skills to provide the best possible experience for customers.
Build customer relationships; connect on a personal level, match the pace of the customer, build rapport, and provide exceptional service to exceed customer expectations.
Partner with nearby store locations to properly onboard customers; carry keys to kiosk cabinets, lock, secure kiosk and assets, and report any lost keys or assets to a manager.
Education
High School Diploma/GED (Required)
Work Experience
6 months of customer service and/or sales experience, Retail environment preferred (Required)
Knowledge, Skills and Abilities
Customer Satisfaction – Passionate customer advocate who balances experience and performance goals (Required)
Team Building – Willingness to work alongside peers and store leaders, learning and sharing best practices (Required)
Retail Sales – Competitive drive and confidence to succeed in a fast‑paced sales environment (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required: No
DOT Regulated DOT Regulated Position: No
Safety Sensitive Position No
Compensation Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.
Benefits & Compensation At T‑Mobile, we care for one another and offer a comprehensive benefits package that includes medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays. We offer additional family and wellness benefits, mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. Learn more about T‑Mobile benefits at www.t‑mobilebenefits.com.
EEO Statement T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t‑mobile.com or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.
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Mobile Associate, Store-in-Store - Retail Sales
role at
T‑Mobile .
Job Overview Mobile Associates are integral members of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around T‑Mobile products and services. Mobile Associates excel at building deep relationships with customers through meaningful interactions, identifying customer needs, and recommending solutions that add value. They thrive in high‑traffic environments, using digital tools and self‑serve options to deliver exceptional customer experiences while meeting quality and sales metrics.
Job Responsibilities
Proactively engage with a broad range of customers in a highly‑traffic retail environment, using digital tools, effective communication, and education to showcase the value of T‑Mobile solutions.
Leverage digital self‑serve tools during customer interactions and the onboarding process; identify needs and use solution‑based selling techniques to fully demonstrate T‑Mobile products and services.
Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and continually improve skills to provide the best possible experience for customers.
Build customer relationships; connect on a personal level, match the pace of the customer, build rapport, and provide exceptional service to exceed customer expectations.
Partner with nearby store locations to properly onboard customers; carry keys to kiosk cabinets, lock, secure kiosk and assets, and report any lost keys or assets to a manager.
Education
High School Diploma/GED (Required)
Work Experience
6 months of customer service and/or sales experience, Retail environment preferred (Required)
Knowledge, Skills and Abilities
Customer Satisfaction – Passionate customer advocate who balances experience and performance goals (Required)
Team Building – Willingness to work alongside peers and store leaders, learning and sharing best practices (Required)
Retail Sales – Competitive drive and confidence to succeed in a fast‑paced sales environment (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required: No
DOT Regulated DOT Regulated Position: No
Safety Sensitive Position No
Compensation Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.
Benefits & Compensation At T‑Mobile, we care for one another and offer a comprehensive benefits package that includes medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays. We offer additional family and wellness benefits, mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. Learn more about T‑Mobile benefits at www.t‑mobilebenefits.com.
EEO Statement T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t‑mobile.com or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.
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