CHANEL
Overview
About the role: This position will be vital for ensuring the highest standards of providing clients with prompt, professional, warm, and courteous service while handling other operational responsibilities. Repair Drop Off & Pick Up
Assist client at repair drop off and perform initial assessment on repair possibility with client Manage client expectations by communicating repair details, condition, spare part possibility and repair lead time Enter all required detailed information in CASS and generate a claim Assist client at pick up by confirming all agreed repair requests at drop off are completed, process post transaction for payment or close the claim Operational Responsibilities
Responsible for Open Claims Report for both Fashion and WFJ Assist and partner with inventory team on all quality alerts for boutique Quality check on all returned repairs from all workshops Follow up with client through the life cycle of repairs which includes status updates, quality assessment, quotation approvals, etc. Maintain active communication with all workshops Respond to all emails in a timely manner Process all incoming and outgoing stock repairs in CASS and MMS Coordinate with clients and workshops on shipping and receiving Partner with boutique and other team members on client escalations Process boutique stock repair and damage You Are Energized By
The history and heritage of The House of CHANEL Demonstrating expertise knowledge of customer service principles and practices Attention to detail and accuracy Desire to collaborate effectively with a diverse team The opportunity to multi-task projects in a dynamic, fast paced environment What you will bring to the team
Ability to thrive in a team environment and work collaboratively Understanding of, and passion for client experience Excellent communication skills Foreign language skills are preferred but not required Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives Curiosity and desire to learn and grow professionally within the world of CHANEL Position Logistics
Strong mindset of client services Excellent written and verbal communication skills Ability to interact with internal and external clients in a calm and professional manner Ability to work within a team Ability to solve client escalations and make sound decisions Desire to be of service to clients and striving to deliver superior client experience Possess a sense of urgency and high level of resourcefulness and self-reliance High attention to details and organizational skills Computer knowledge – Proficient in MS Word, Excel, PowerPoint Bachelor's degree preferred 2 years in Fashion or Luxury client services experience required Foreign language is preferred Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service. Compensation
The anticipated base salary range for this position is $24.70 through $28.00. Base salary is one component of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/or perks. Benefits and Perks
Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership) Generous paid time off policies to include vacation, holiday, sick and volunteer days 401K and other incentives Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking Additional Information
CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. Diversity and Inclusion:
We promote Diversity & Inclusion, foster respect, empathy, and dignity for all. We offer Employee Resource Groups in the US that are voluntary, open to all, and employee-led, aimed at fostering a diverse, inclusive, and equitable community. CHANEL Community:
CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities. Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations. Sustainability:
CHANEL Mission 1.5° is our climate action plan focused on transforming the business in line with the Paris Agreement to limit temperature increase. Employees are encouraged to contribute to US Sustainability efforts through organized taskforces and initiatives. Arts and Culture:
We support cultural engagement through initiatives like the CHANEL Culture Fund and partnerships with global institutions and events. Fondation CHANEL:
Fondation CHANEL supports women and girls to shape their own destiny, with multi-year partnerships and programs to improve safety and autonomy for women and adolescent girls worldwide. Career and Leadership Development:
In-house teams support onboarding and leadership development through programs and coaching.
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About the role: This position will be vital for ensuring the highest standards of providing clients with prompt, professional, warm, and courteous service while handling other operational responsibilities. Repair Drop Off & Pick Up
Assist client at repair drop off and perform initial assessment on repair possibility with client Manage client expectations by communicating repair details, condition, spare part possibility and repair lead time Enter all required detailed information in CASS and generate a claim Assist client at pick up by confirming all agreed repair requests at drop off are completed, process post transaction for payment or close the claim Operational Responsibilities
Responsible for Open Claims Report for both Fashion and WFJ Assist and partner with inventory team on all quality alerts for boutique Quality check on all returned repairs from all workshops Follow up with client through the life cycle of repairs which includes status updates, quality assessment, quotation approvals, etc. Maintain active communication with all workshops Respond to all emails in a timely manner Process all incoming and outgoing stock repairs in CASS and MMS Coordinate with clients and workshops on shipping and receiving Partner with boutique and other team members on client escalations Process boutique stock repair and damage You Are Energized By
The history and heritage of The House of CHANEL Demonstrating expertise knowledge of customer service principles and practices Attention to detail and accuracy Desire to collaborate effectively with a diverse team The opportunity to multi-task projects in a dynamic, fast paced environment What you will bring to the team
Ability to thrive in a team environment and work collaboratively Understanding of, and passion for client experience Excellent communication skills Foreign language skills are preferred but not required Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives Curiosity and desire to learn and grow professionally within the world of CHANEL Position Logistics
Strong mindset of client services Excellent written and verbal communication skills Ability to interact with internal and external clients in a calm and professional manner Ability to work within a team Ability to solve client escalations and make sound decisions Desire to be of service to clients and striving to deliver superior client experience Possess a sense of urgency and high level of resourcefulness and self-reliance High attention to details and organizational skills Computer knowledge – Proficient in MS Word, Excel, PowerPoint Bachelor's degree preferred 2 years in Fashion or Luxury client services experience required Foreign language is preferred Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service. Compensation
The anticipated base salary range for this position is $24.70 through $28.00. Base salary is one component of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/or perks. Benefits and Perks
Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership) Generous paid time off policies to include vacation, holiday, sick and volunteer days 401K and other incentives Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking Additional Information
CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. Diversity and Inclusion:
We promote Diversity & Inclusion, foster respect, empathy, and dignity for all. We offer Employee Resource Groups in the US that are voluntary, open to all, and employee-led, aimed at fostering a diverse, inclusive, and equitable community. CHANEL Community:
CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities. Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations. Sustainability:
CHANEL Mission 1.5° is our climate action plan focused on transforming the business in line with the Paris Agreement to limit temperature increase. Employees are encouraged to contribute to US Sustainability efforts through organized taskforces and initiatives. Arts and Culture:
We support cultural engagement through initiatives like the CHANEL Culture Fund and partnerships with global institutions and events. Fondation CHANEL:
Fondation CHANEL supports women and girls to shape their own destiny, with multi-year partnerships and programs to improve safety and autonomy for women and adolescent girls worldwide. Career and Leadership Development:
In-house teams support onboarding and leadership development through programs and coaching.
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