H&M
H&M Sales Advisor – Bridge Street Town Centre
Be among the first 25 applicants. About the Role
As a Sales Advisor, you will provide excellent customer service, welcome and guide customers through the store to actively sell our products, and provide support and guidance. You will use your fashion and product knowledge to share relevant information with customers for the best experience. You will also work on garment refill & care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. Responsibilities
Provide excellent customer service: welcoming & guiding customers through the store & omni experience where available, supporting them with direct customer service. Engage & have conversations with customers to provide excellent service. Guide customers through our fashion trends, stories & products in all areas of the store. Effectively promote and sell our products to customers. Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives. Represent yourself and the H&M brand positively during all customer interactions. Support with commercial or operational actions to reach sales targets with store management team. General Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers. Use your product & fashion knowledge to share relevant information to customers. Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues. Follow all procedures, routines, and legal requirements in all areas of the store. Give & receive feedback with your colleagues to learn, develop & support each other. Participate in relevant available onboarding, introduction processes & trainings and courses relevant for your role & future development. Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care. Operate fitting room and checkout areas according to best practice & processes. Contribute to a clean and tidy sales floor and back of house (including stockrooms). Support with garment presentation, execution and maintain attractive merchandise displays according to visual & commercial guidelines. Ensure good stock levels with replenishment routines on sales floor. Upkeep & follow best practice for any in-store omni services & in-store tech services/tools. Support with opening and closing of the store. Follow all H&S guidelines and legal requirements applicable to role and responsibilities. Qualifications
Passionate about fashion and everything we create in-store. Motivated by giving customers a great experience. Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented. Enjoy working in a collaborative and dynamic environment. Have sales experience working in a dynamic and collaborative environment that you can apply to your role. Experience working with customer service in fashion, retail or other service‑related industries. Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All employees receive a staff discount card usable on all H&M Group brands in stores and online. In addition to our staff discount, all employees are included in our H&M Incentive Program – HIP. EEOC Statement
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com and use Ask a Question. Job Status & Compensation
Hourly, Non‑Exempt; EEOC Code: SLS; Compensation: Sales Associates Pay Rate $11.75 per hour.
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Be among the first 25 applicants. About the Role
As a Sales Advisor, you will provide excellent customer service, welcome and guide customers through the store to actively sell our products, and provide support and guidance. You will use your fashion and product knowledge to share relevant information with customers for the best experience. You will also work on garment refill & care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. Responsibilities
Provide excellent customer service: welcoming & guiding customers through the store & omni experience where available, supporting them with direct customer service. Engage & have conversations with customers to provide excellent service. Guide customers through our fashion trends, stories & products in all areas of the store. Effectively promote and sell our products to customers. Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives. Represent yourself and the H&M brand positively during all customer interactions. Support with commercial or operational actions to reach sales targets with store management team. General Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers. Use your product & fashion knowledge to share relevant information to customers. Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues. Follow all procedures, routines, and legal requirements in all areas of the store. Give & receive feedback with your colleagues to learn, develop & support each other. Participate in relevant available onboarding, introduction processes & trainings and courses relevant for your role & future development. Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care. Operate fitting room and checkout areas according to best practice & processes. Contribute to a clean and tidy sales floor and back of house (including stockrooms). Support with garment presentation, execution and maintain attractive merchandise displays according to visual & commercial guidelines. Ensure good stock levels with replenishment routines on sales floor. Upkeep & follow best practice for any in-store omni services & in-store tech services/tools. Support with opening and closing of the store. Follow all H&S guidelines and legal requirements applicable to role and responsibilities. Qualifications
Passionate about fashion and everything we create in-store. Motivated by giving customers a great experience. Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented. Enjoy working in a collaborative and dynamic environment. Have sales experience working in a dynamic and collaborative environment that you can apply to your role. Experience working with customer service in fashion, retail or other service‑related industries. Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All employees receive a staff discount card usable on all H&M Group brands in stores and online. In addition to our staff discount, all employees are included in our H&M Incentive Program – HIP. EEOC Statement
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com and use Ask a Question. Job Status & Compensation
Hourly, Non‑Exempt; EEOC Code: SLS; Compensation: Sales Associates Pay Rate $11.75 per hour.
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