Ursus
JOB TITLE: IT Application Support Technician - MES
LOCATION: Onsite in Austin, TX (Night Shift)
DURATION: 6 month contract to hire
RATE RANGE: Market Rate
POSITION SUMMARY The Application Support Technician will provide essential support to the manufacturing floor, addressing various needs such as coordinating and delegating tasks, troubleshooting IT issues, maintaining printers, reviewing SOPs, processing data, and delivering tactical support for implementing changes.
The ideal candidate will be able to effectively lead and motivate the team, fostering strong, positive relationships to build a cohesive and successful group.
Please note that this position requires full‑time onsite presence.
RESPONSIBILITIES
Work with multiple departments in high pressure urgent need scenarios
Resolve issues swiftly and accurately, ensuring tasks are completed and prioritized effectively
Diagnose and resolve technical issues related to applications, software, and systems promptly to minimize downtime
Perform repetitive detailed assignments and data processing tasks
Collaborate with multiple departments in high-pressure situations
Act as the primary contact for incident management, coordinating the resolution of critical system issues
Troubleshoot basic network, software, and hardware related problems
Maintain comprehensive documentation of issues, solutions, and user guides to streamline future support processes
Prioritize and resolve multiple tasks efficiently in urgent scenarios
QUALIFICATIONS
Experience troubleshooting basic network, software, and printing issues
Familiarity with Manufacturing Execution Systems (MES)
Proven experience with Microsoft Excel, SQL, and basic Python
Familiarity with configuring and printing using ZPL language on Zebra printers is a plus
Ability to remain composed in high‑pressure, urgent situations while managing competing demands
Strong knowledge of Windows OS and Microsoft enterprise environments
Knowledge of SQL queries and Splunk queries is a plus
Experience working with PLC, Ignition is a plus
Flexibility to work weekends and any shift
Ability to carry heavier work equipment and stand or walk for extended periods on the production floor while troubleshooting issues
BENEFITS SUMMARY Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full‑time roles are eligible for Medical, Dental, Vision, Commuter and 401(k) benefits with company matching.
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LOCATION: Onsite in Austin, TX (Night Shift)
DURATION: 6 month contract to hire
RATE RANGE: Market Rate
POSITION SUMMARY The Application Support Technician will provide essential support to the manufacturing floor, addressing various needs such as coordinating and delegating tasks, troubleshooting IT issues, maintaining printers, reviewing SOPs, processing data, and delivering tactical support for implementing changes.
The ideal candidate will be able to effectively lead and motivate the team, fostering strong, positive relationships to build a cohesive and successful group.
Please note that this position requires full‑time onsite presence.
RESPONSIBILITIES
Work with multiple departments in high pressure urgent need scenarios
Resolve issues swiftly and accurately, ensuring tasks are completed and prioritized effectively
Diagnose and resolve technical issues related to applications, software, and systems promptly to minimize downtime
Perform repetitive detailed assignments and data processing tasks
Collaborate with multiple departments in high-pressure situations
Act as the primary contact for incident management, coordinating the resolution of critical system issues
Troubleshoot basic network, software, and hardware related problems
Maintain comprehensive documentation of issues, solutions, and user guides to streamline future support processes
Prioritize and resolve multiple tasks efficiently in urgent scenarios
QUALIFICATIONS
Experience troubleshooting basic network, software, and printing issues
Familiarity with Manufacturing Execution Systems (MES)
Proven experience with Microsoft Excel, SQL, and basic Python
Familiarity with configuring and printing using ZPL language on Zebra printers is a plus
Ability to remain composed in high‑pressure, urgent situations while managing competing demands
Strong knowledge of Windows OS and Microsoft enterprise environments
Knowledge of SQL queries and Splunk queries is a plus
Experience working with PLC, Ignition is a plus
Flexibility to work weekends and any shift
Ability to carry heavier work equipment and stand or walk for extended periods on the production floor while troubleshooting issues
BENEFITS SUMMARY Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full‑time roles are eligible for Medical, Dental, Vision, Commuter and 401(k) benefits with company matching.
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