American Signature Inc.
Information Technology Support Analyst
American Signature Inc., Columbus, Ohio, United States, 43224
Senior Talent Acquisition and Human Resources Leader - stores and corporate recruitment for American Signature Inc (A Schottenstein Company)
At American Signature Inc., we believe everyone has the right to a well-furnished life. Since 1948, we have been helping families fill their homes with furniture they love. Our company includes more than 120 family-owned and operated stores. We are looking for a proactive and customer-focused Support Center Analyst to join our Service Desk team. In this role, you’ll provide phone support, hands-on technical support, manage service requests, and contribute to continuous improvement initiatives that enhance the end-user experience. Why you’ll want to join our team: Join a historic, family-owned business that has helped furnish the lives of customers for nearly 80 years Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses. Employee discounts at our affiliate brands which include– Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters What your day will look like: Deliver high-quality support services for both critical and non-critical technical issues. Provide exceptional phone-based technical support, ensuring prompt resolution of issues and delivering a positive customer experience with every interaction. Install, configure, and troubleshoot hardware, software, and network components. Review and prioritize service tickets to ensure timely resolution of high-impact issues. Participate in ongoing service improvement efforts and update documentation as needed. Provide desk-side support and technical assistance as requested. Facilitate IT onboarding tasks for new team members. Coordinate with third-party vendors to implement and validate services. Handle MACD (Move, Add, Change, Delete) requests. Maintain a working knowledge of business processes and IT procedures. Promote a culture of service excellence and curiosity. Required Qualifications: 1 to 3 years of experience in IT technical support. Exceptional phone support skills with a focus on customer service. Highly organized and self-directed work style. Proven ability to troubleshoot and resolve technical issues. Strong written and verbal communication skills. Ability to prioritize and execute tasks effectively. Experience working in a collaborative, team-oriented environment. Embraces change and support process improvement. Demonstrates alignment with company values: Serve Others and Own It. Preferred Qualifications: Familiarity with ServiceNow. Experience in retail support. Basic understanding of IT technologies including: Windows OS, Mac OS, Chrome OS, Active Directory, Apple iOS, AS400, TCP/IP, DNS, networking, and wireless systems, VOIP and general phone systems ITIL certification is a plus. Bachelor’s degree preferred but not required. Benefits include 401(k), Paid maternity leave, Paid paternity leave, Vision insurance, and Medical insurance.
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At American Signature Inc., we believe everyone has the right to a well-furnished life. Since 1948, we have been helping families fill their homes with furniture they love. Our company includes more than 120 family-owned and operated stores. We are looking for a proactive and customer-focused Support Center Analyst to join our Service Desk team. In this role, you’ll provide phone support, hands-on technical support, manage service requests, and contribute to continuous improvement initiatives that enhance the end-user experience. Why you’ll want to join our team: Join a historic, family-owned business that has helped furnish the lives of customers for nearly 80 years Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses. Employee discounts at our affiliate brands which include– Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters What your day will look like: Deliver high-quality support services for both critical and non-critical technical issues. Provide exceptional phone-based technical support, ensuring prompt resolution of issues and delivering a positive customer experience with every interaction. Install, configure, and troubleshoot hardware, software, and network components. Review and prioritize service tickets to ensure timely resolution of high-impact issues. Participate in ongoing service improvement efforts and update documentation as needed. Provide desk-side support and technical assistance as requested. Facilitate IT onboarding tasks for new team members. Coordinate with third-party vendors to implement and validate services. Handle MACD (Move, Add, Change, Delete) requests. Maintain a working knowledge of business processes and IT procedures. Promote a culture of service excellence and curiosity. Required Qualifications: 1 to 3 years of experience in IT technical support. Exceptional phone support skills with a focus on customer service. Highly organized and self-directed work style. Proven ability to troubleshoot and resolve technical issues. Strong written and verbal communication skills. Ability to prioritize and execute tasks effectively. Experience working in a collaborative, team-oriented environment. Embraces change and support process improvement. Demonstrates alignment with company values: Serve Others and Own It. Preferred Qualifications: Familiarity with ServiceNow. Experience in retail support. Basic understanding of IT technologies including: Windows OS, Mac OS, Chrome OS, Active Directory, Apple iOS, AS400, TCP/IP, DNS, networking, and wireless systems, VOIP and general phone systems ITIL certification is a plus. Bachelor’s degree preferred but not required. Benefits include 401(k), Paid maternity leave, Paid paternity leave, Vision insurance, and Medical insurance.
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