Coach
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. The role requires leaving a lasting impression on customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale is essential to this role. Pay information
Base pay range: $15.00/hr - $17.25/hr Responsibilities
Cash Wrap: Greet the customer with a smile and eye contact; read cues and determine customer needs; conduct email/name capture where permitted by law; maintain accuracy when operating POS; maintain cash wrap organization and cleanliness; suggest add-ons and sell gift cards; maintain cash and POS media in compliance with Coach policy; create a lasting impression by thanking the customer and providing a reason to return; represent the Coach brand appropriately. Stockroom / Warehouse: Receive shipment and transfers; notify Store Management when new product arrives; scan cartons/transfers verifying store information; communicate discrepancies to Store Management; process shipment/transfers according to Coach standards; organize and clean stock room daily; manage stock levels in back-of-house and sales floor; conduct regular cycle counts and participate in inventory counts; maintain Loss Prevention standards. Sales Floor: Analyze replenishment needs; replenish floor zones; respond to sell-through and execute visual merchandising; support sales floor activities; communicate product information (price points, features/benefits, color, stock availability); assist customers and coordinate with the sales team or Store Management; uphold housekeeping standards. Competencies: Drive for Results; Customer Focus; Creativity; Interpersonal Savvy; Learning on the Fly; Perseverance; Dealing with Ambiguity. Additional Requirements
Experience: 1-3 years of retail experience (cashier/stock/sales), preferably in luxury retail; knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems; basic computer skills (iPad/laptop, Mobile POS, Internet); walkie talkie usage; read price and product release sheets. Physical: Ability to work at a fast pace; communicate effectively; maneuver the sales floor, stock room; ability to lift up to 25 pounds regularly and up to 50 pounds for shipments/transfers; occasional climbing, bending, kneeling. Schedule: Flexible schedule including nights, weekends, and holidays with high retail traffic. Note: This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis. Visit Coach at www.coach.com. Our Competencies
For All Employees: Courage; Creativity; Customer Focus; Dealing with Ambiguity; Drive for Results; Interpersonal Savvy; Learning on the Fly. For All People Managers: Strategic Agility; Developing Direct Reports and Others; Building Effective Teams. Other
Americans With Disabilities Act (ADA): Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, contact Tapestry People Services. Work Setup: Base pay range $15.00 – $17.25. General description of benefits includes health benefits (medical, dental, vision), life insurance, disability insurance, 401(k), and paid time off for wellness and vacations. Eligible employees may receive product discounts and incentive compensation. Location and status
Location: Pottstown, PA / King of Prussia, PA area; employment type: Full-time; job function: Other; industries: Retail Apparel and Fashion. Note: Some information in the original posting appears outdated or location-specific; refer to current posting for the most accurate details.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. The role requires leaving a lasting impression on customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale is essential to this role. Pay information
Base pay range: $15.00/hr - $17.25/hr Responsibilities
Cash Wrap: Greet the customer with a smile and eye contact; read cues and determine customer needs; conduct email/name capture where permitted by law; maintain accuracy when operating POS; maintain cash wrap organization and cleanliness; suggest add-ons and sell gift cards; maintain cash and POS media in compliance with Coach policy; create a lasting impression by thanking the customer and providing a reason to return; represent the Coach brand appropriately. Stockroom / Warehouse: Receive shipment and transfers; notify Store Management when new product arrives; scan cartons/transfers verifying store information; communicate discrepancies to Store Management; process shipment/transfers according to Coach standards; organize and clean stock room daily; manage stock levels in back-of-house and sales floor; conduct regular cycle counts and participate in inventory counts; maintain Loss Prevention standards. Sales Floor: Analyze replenishment needs; replenish floor zones; respond to sell-through and execute visual merchandising; support sales floor activities; communicate product information (price points, features/benefits, color, stock availability); assist customers and coordinate with the sales team or Store Management; uphold housekeeping standards. Competencies: Drive for Results; Customer Focus; Creativity; Interpersonal Savvy; Learning on the Fly; Perseverance; Dealing with Ambiguity. Additional Requirements
Experience: 1-3 years of retail experience (cashier/stock/sales), preferably in luxury retail; knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems; basic computer skills (iPad/laptop, Mobile POS, Internet); walkie talkie usage; read price and product release sheets. Physical: Ability to work at a fast pace; communicate effectively; maneuver the sales floor, stock room; ability to lift up to 25 pounds regularly and up to 50 pounds for shipments/transfers; occasional climbing, bending, kneeling. Schedule: Flexible schedule including nights, weekends, and holidays with high retail traffic. Note: This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis. Visit Coach at www.coach.com. Our Competencies
For All Employees: Courage; Creativity; Customer Focus; Dealing with Ambiguity; Drive for Results; Interpersonal Savvy; Learning on the Fly. For All People Managers: Strategic Agility; Developing Direct Reports and Others; Building Effective Teams. Other
Americans With Disabilities Act (ADA): Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, contact Tapestry People Services. Work Setup: Base pay range $15.00 – $17.25. General description of benefits includes health benefits (medical, dental, vision), life insurance, disability insurance, 401(k), and paid time off for wellness and vacations. Eligible employees may receive product discounts and incentive compensation. Location and status
Location: Pottstown, PA / King of Prussia, PA area; employment type: Full-time; job function: Other; industries: Retail Apparel and Fashion. Note: Some information in the original posting appears outdated or location-specific; refer to current posting for the most accurate details.
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