GSK
Senior Director, Head of Integrated Clinical System Support
GSK, Collegeville, Pennsylvania, United States, 19426
Senior Director, Head of Integrated Clinical System Support
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Senior Director, Head of Integrated Clinical System Support
role at
GSK
As Senior Director, Head of Integrated System Support, you will shape the future of Global Clinical Operations by leading a team of 40+ experts and overseeing a landscape of 100+ mission‑critical clinical systems.
Key Responsibilities
Lead the strategic vision for a global team of 40+ experts, accountable for a landscape of 100+ clinical systems supporting seamless clinical study delivery.
Design and implement a forward‑thinking roadmap, including optimal outsourcing and partnership models, in collaboration with Technology and Innovation Leads.
Align support services with evolving technology and business needs, proactively advising on system landscape gaps, consolidation opportunities, and decommissioning strategies.
Forecast changes in user demand and data volumes, ensuring scalable system and support capacity.
Champion a culture of reliability and regulatory excellence across all clinical systems.
Ensure full compliance with external and internal guidelines, regulations, and policies, maintaining robust documentation to demonstrate system reliability and fitness for purpose.
Represent the team in audits and inspections, drive timely and successful CAPA completion.
Deliver world‑class support to internal and external users, ensuring users are well‑trained and empowered.
Operate a centralized, efficient helpdesk for investigator site users, ensuring rapid issue resolution and continuous improvement of support mechanisms.
Deliver user account and access permission management as per appropriate user privileges and training status including periodic user access reviews.
Define data archiving strategies and ensure execution to maintain system efficiency and compliance with data retention policies.
Inspire, coach, and develop a global team, fostering an environment of empowerment and alignment with GCO Working principles.
Model the GSK values, champion professional growth, and cultivate a collaborative, high‑performance culture.
Basic Qualifications
Bachelor’s Degree in Life Sciences, Biomedical Engineering, Computer Sciences, Information Technology, or equivalent work experience.
Extensive senior leadership experience in clinical operations, systems management, and large matrixed environments.
Deep expertise in GxP, CSV, data security, IT infrastructure, and regulatory compliance.
Proven success in leading change, technology adoption, and process transformation.
Exceptional stakeholder management, communication, and negotiation skills.
Demonstrated ability to lead diverse teams and drive organizational excellence.
Preferred Qualifications
Master’s Degree, PhD, MBA.
Why GSK GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade.
Equal Opportunity Employer GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
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Senior Director, Head of Integrated Clinical System Support
role at
GSK
As Senior Director, Head of Integrated System Support, you will shape the future of Global Clinical Operations by leading a team of 40+ experts and overseeing a landscape of 100+ mission‑critical clinical systems.
Key Responsibilities
Lead the strategic vision for a global team of 40+ experts, accountable for a landscape of 100+ clinical systems supporting seamless clinical study delivery.
Design and implement a forward‑thinking roadmap, including optimal outsourcing and partnership models, in collaboration with Technology and Innovation Leads.
Align support services with evolving technology and business needs, proactively advising on system landscape gaps, consolidation opportunities, and decommissioning strategies.
Forecast changes in user demand and data volumes, ensuring scalable system and support capacity.
Champion a culture of reliability and regulatory excellence across all clinical systems.
Ensure full compliance with external and internal guidelines, regulations, and policies, maintaining robust documentation to demonstrate system reliability and fitness for purpose.
Represent the team in audits and inspections, drive timely and successful CAPA completion.
Deliver world‑class support to internal and external users, ensuring users are well‑trained and empowered.
Operate a centralized, efficient helpdesk for investigator site users, ensuring rapid issue resolution and continuous improvement of support mechanisms.
Deliver user account and access permission management as per appropriate user privileges and training status including periodic user access reviews.
Define data archiving strategies and ensure execution to maintain system efficiency and compliance with data retention policies.
Inspire, coach, and develop a global team, fostering an environment of empowerment and alignment with GCO Working principles.
Model the GSK values, champion professional growth, and cultivate a collaborative, high‑performance culture.
Basic Qualifications
Bachelor’s Degree in Life Sciences, Biomedical Engineering, Computer Sciences, Information Technology, or equivalent work experience.
Extensive senior leadership experience in clinical operations, systems management, and large matrixed environments.
Deep expertise in GxP, CSV, data security, IT infrastructure, and regulatory compliance.
Proven success in leading change, technology adoption, and process transformation.
Exceptional stakeholder management, communication, and negotiation skills.
Demonstrated ability to lead diverse teams and drive organizational excellence.
Preferred Qualifications
Master’s Degree, PhD, MBA.
Why GSK GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade.
Equal Opportunity Employer GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
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